• Develop regional service support strategies & actions through the LG Preferred Service Champion Program. • Manage all aftermarket support activities within assigned region. • Interface with building owners, general contractors, and service champions on technical matters. • Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. • Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. • Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues. • Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues. • Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits. • Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting. • Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. • Perform critical software and hardware service updates to equipment in inventory or in the field as required. • Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. • Research and provide accurate technical information for use in the development of technical training material. • Generate and conduct technical training sessions in both classroom and jobsite settings. • Conduct technical review and guidance for factory literature and distribution of technical service bulletins. • Support aftermarket rework projects as needed. • Network with regional sales staff fostering technical relationships within respective coverage regions. • Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.

• Manage and optimise Paid Search and Paid Social campaigns across platforms such as **Google, Bing, LinkedIn, Meta, Reddit, and X**. • Support media budget management and ensure campaigns are delivered in line with performance objectives. • Assist in the creation of paid digital strategies and media plans, including research and use of industry tools. • Own day-to-day campaign monitoring, optimization, and performance tracking. • Use reporting tools to analyze campaign performance and identify actionable insights. • Contribute client reports and campaign reviews with accurate data, analysis, and recommendations. • Work collaboratively with internal teams across content, data, and organic search. • Support the identification of opportunities across channels and networks to improve campaign performance. • Stay up to date with digital media trends, platform updates, and best practices.

• Identify, cultivate, solicit, and secure planned and current gifts from individuals in support of churchwide ministries, congregations, synods, and other ELCA-related ministries. • Work in partnership with synods, ELCA related organizations and institutions to expand the network of prospective donors and increase support for ELCA-related ministries. • Collaborate closely with the bishops within their territory and other regional partners. • Manage ongoing donor/organizational relationships and gift planning activities in CRM software, having regular reviews with the Director of Gift Planning. • Provide ongoing stewardship of planned giving donors and participants in the Endowment Fund Pooled Trust.