• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.

• Manage and optimise Paid Search and Paid Social campaigns across platforms such as **Google, Bing, LinkedIn, Meta, Reddit, and X**. • Support media budget management and ensure campaigns are delivered in line with performance objectives. • Assist in the creation of paid digital strategies and media plans, including research and use of industry tools. • Own day-to-day campaign monitoring, optimization, and performance tracking. • Use reporting tools to analyze campaign performance and identify actionable insights. • Contribute client reports and campaign reviews with accurate data, analysis, and recommendations. • Work collaboratively with internal teams across content, data, and organic search. • Support the identification of opportunities across channels and networks to improve campaign performance. • Stay up to date with digital media trends, platform updates, and best practices.

• Identify, cultivate, solicit, and secure planned and current gifts from individuals in support of churchwide ministries, congregations, synods, and other ELCA-related ministries. • Work in partnership with synods, ELCA related organizations and institutions to expand the network of prospective donors and increase support for ELCA-related ministries. • Collaborate closely with the bishops within their territory and other regional partners. • Manage ongoing donor/organizational relationships and gift planning activities in CRM software, having regular reviews with the Director of Gift Planning. • Provide ongoing stewardship of planned giving donors and participants in the Endowment Fund Pooled Trust.

• Verifies patient insurance coverage utilizing phone or online resources • Submit prior authorizations to insurance plans in a timely manner via electronic portal • Troubleshoots prior authorization submissions and prescription processing with health care providers utilizing phone or online resources • Verbally assist providers in navigating appeals processing • Ensures all pertinent medical documentation is accurate and present prior to authorization submission • Compiles trends in authorization determinations for client and prescriber education • Document activities appropriately in process notes using our operating system • Work closely with our Customer Support team to ensure the success of patients that are recommended to us by their physician's office