• Lead the development and delivery of tailored assessment and service solutions • Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes • Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs) • Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals • Maintain top-level certifications and continuing education across strategic partner ecosystem • Actively participate in and speak at industry events and conferences • Produce thought leadership content, whitepapers, and internal enablement material • Build and sustain deep relationships with customers, sellers, and technology partners • Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant • Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams

• Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice. • Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes. • Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery. • Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals. • Maintain top-level certifications and continuing education across strategic partner ecosystem. • Actively participate in and speak at industry events and conferences, establishing yourself as leaders in the digital transformation space. • Produce thought leadership content, whitepapers, and internal enablement material to strengthen intellectual property and market presence. • Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction. • Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant. • Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges.

Role Description LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Qualifications - Active DHS Public Trust clearance or higher. - 6+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry.

• Lead the configuration of ITSM Incident Management • Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow • Configure the Knowledge Management to support multi-level access control • Perform migration of existing Survey configurations and historical CSAT results • Perform data migrations of historical Incidents, Knowledge Bases, and User records • Develop Service Portal widgets, Client Scripts, and UI Actions • Implement advanced Reference Qualifiers and User Criteria • Design and configure Reports and Dashboards tailored to different personas