Role Description LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Qualifications - Active DHS Public Trust clearance or higher. - 6+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry.

• Lead the configuration of ITSM Incident Management • Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow • Configure the Knowledge Management to support multi-level access control • Perform migration of existing Survey configurations and historical CSAT results • Perform data migrations of historical Incidents, Knowledge Bases, and User records • Develop Service Portal widgets, Client Scripts, and UI Actions • Implement advanced Reference Qualifiers and User Criteria • Design and configure Reports and Dashboards tailored to different personas

Role Description NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross-platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, and alliances to accelerate customer, partner outcomes and practice growth. Key Responsibilities: - Pre‑Sales Leadership & Deal Strategy: - Support opportunity qualification and lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution. - Create an end-to-value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators. - Own the technical/solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense. - AI & Cross‑Platform Solution Design: - Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes. - Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps. - Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for the phases of the engagement. - Value Engineering: - Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs. - Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech). - Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM. - Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach. - Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories). Qualifications - 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms). - Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance. - Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes. - Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping. - Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing, and partners. - Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow). - Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives. - Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience. - Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM). Requirements - Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $110,000 TO $170,000. - This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. - This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits - Flexible work arrangements subject to client requirements. - Access to a robust ecosystem of innovation centers as well as established and start-up partners.

Role Description NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross-platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, and alliances to accelerate customer, partner outcomes and practice growth. Key Responsibilities: - Pre‑Sales Leadership & Deal Strategy: - Support opportunity qualification and lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution. - Create an end-to-value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators. - Own the technical/solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense. - AI & Cross‑Platform Solution Design: - Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes. - Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps. - Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for the phases of the engagement. - Value Engineering: - Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs. - Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech). - Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM. - Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach. - Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories). Qualifications - 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms). - Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance. - Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross-platform architecture, product knowledge and how to apply them to real business outcomes. - Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping. - Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners. - Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow). - Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives. - Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience. - Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM). Requirements - Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $110,000 TO $170,000. - This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. - This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits - Flexible work arrangements based on client requirements. - Access to a robust ecosystem of innovation centers as well as established and start-up partners. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services.