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ServiceNow Developer
Location
United States
Posted
29 days ago
Salary
0
Seniority
Senior
Job Description
ServiceNow Developer
NextGen IT Services
• Lead the configuration of ITSM Incident Management • Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow • Configure the Knowledge Management to support multi-level access control • Perform migration of existing Survey configurations and historical CSAT results • Perform data migrations of historical Incidents, Knowledge Bases, and User records • Develop Service Portal widgets, Client Scripts, and UI Actions • Implement advanced Reference Qualifiers and User Criteria • Design and configure Reports and Dashboards tailored to different personas
Job Requirements
- Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance
- ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.
- Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.
- Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.
- Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.
- Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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