• Manage the Ireland Payroll operations team, with direct management of the team (based in the UK). • Have overall responsibility for the allocation and processing of Payrolls for Ireland customers, and for ensuring accurate and timely delivery of Payrolls. • Close monitoring of the productivity of the team will be required. • Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture. • Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams. • Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required. • Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle. • Act as a backup to Supervisors during their absence on payroll processing issues. • Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point. • Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers

• Responsible for defining the technical and functional vision of the solution • Ensures the success of implementations and improvement projects • Participates across all project phases, including requirements gathering, analysis, design, payroll configuration, testing, training, and post–go-live support • Acts as a key reference for SAP HCM Payroll

Role Description Milestone Business Solutions is seeking a remote Payroll Specialist to collaborate with our internal team and small-business clients. You will administer weekly, bi-weekly and semi-monthly payroll for companies across the country in various systems and industries. You will provide our clients with innovative, structured solutions that scale, add value and build trust. A Day in the Life - Accurately process client payroll, ensuring compliance with all relevant laws and internal policies. - Ensure hours are properly imported from Time & Attendance systems. - Oversee processing of payroll changes (e.g., new hires, terminations, raises, etc.). - Maintain accurate records and prepare reports. - Submit 401k and HSA contributions as needed. - Resolve issues and answer payroll-related questions. - Maintain a working knowledge of all payroll-related systems used by our clients (including 401K and HRIS) to serve our clients' needs now and provide recommendations for their business in the future. Qualifications - 4+ years of direct, hands-on payroll experience. - Experience working with multi-state companies/clients. - In-depth knowledge of payroll compliance. - Excellent time management and strict adherence to deadlines. - Experience in some or all of the following systems is highly preferred: Gusto, Paylocity, Rippling, ADP, Paychex, iSolved, Paycom. - Certifications like CPP or FPC are preferred but not required. - Bachelor's degree preferred. Experience accepted in lieu of a degree. Benefits - Competitive compensation and benefits. - Paid time away from work benefits. - Flexible work environment. - This is a remote position, but occasional travel to the Indianapolis, Indiana area is required. Company Description Milestone is a rapidly growing professional services firm that provides Outsourced Accounting, HR, and Payroll services to small and medium-sized businesses. We are a remote-first company headquartered in Carmel, Indiana, but have a national footprint. Our team members are talented, committed and fun-loving. Our culture is collegial and supportive, and we don't believe in office politics. Milestone is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about Milestone, visit our website at www.milestone.inc .

• Process payroll for multiple international locations, ensuring accuracy and timeliness • Collaborate with local accountants and external payroll vendors to manage end-to-end payroll operations • Prepare and validate payroll data, including employee lists, accruals, deductions, and bonuses • Maintain payroll accounting records and support management accounting reporting • Analyze payroll data, costs, and trends to support business decision-making • Ensure accurate posting of payroll-related entries in internal accounting systems • Handle payroll-related inquiries from employees and managers, providing clear explanations and support • Support salary changes, bonus calculations, and compensation adjustments in line with company policies • Prepare internal reports and documentation (including salary certificates and management reports) • Identify opportunities for process optimization and automation within payroll and reporting workflows