Amplify your customer service experience with an AI agent management platform.
Technical Project Manager – Agentic AI Deployments
Location
Germany
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Technical Project Manager – Agentic AI Deployments
Parloa
• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). • Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. • Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. • Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. • Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. • Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. • Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. • Translate technical complexity into clear business impacts for executive stakeholders. • Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. • Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. • Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. • Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. • Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. • Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. • Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). • Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. • Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go-Live, Milestone On-Time Rate, Defect and incident trends during QA/UAT and Hypercare. • Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. • Contribute data to capacity and utilization models to inform planning and staffing.
Job Requirements
- 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
- Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
- Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
- Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
- Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
- Excellent communication, facilitation, and conflict resolution skills.
- Proven track record managing multiple concurrent projects with global, distributed teams.
- Fluency in English & German is required.
Benefits
- N/A
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