Rentokil Initial logo
Rentokil Initial

Global leaders in Pest Control, Hygiene, Plants & Scenting services

Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 10,001+Since 1925H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

148 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expFrenchEnglish

Job Description

Program Manager

Rentokil Initial

• Manages a client portfolio composed of a large number of clients with individual annual revenues below $100K per client. • Establishes productive, professional, and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level). • Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management, and leadership) in order to meet account performance objectives and client's expectations. • Connects key stakeholders within a client's organization to the Steritech team through formal and informal meetings. • Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking, and best practices with clients assigned. • Proactively assesses company performance on quality, calibration, round spread, dayparting, survey results, Specialist feedback and manages SLAs. • Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts. • Works with Accounts Receivable and client to ensure payment of any outdated invoices. • Executes successful contract renewals and price increase terms with clients assigned. • Performs basis support service tasks that maintain the client’s base account. • Proactively assesses, clarifies, validates customer needs and adds value to customers programs while ensuring Steritech profitability. • Responsible for submitting weekly, monthly, and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports. • Performs all other duties as assigned.

Job Requirements

  • Excellent French and English communication skills (spoken and written) are essential for collaborating with clients and internal teams.
  • Must have a Bachelor’s Degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).
  • Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
  • Exhibit strong time management skills and the ability to self-organize.
  • Demonstrated ability to execute on projects and initiatives.
  • Excellent communication skills, both verbal and written.
  • Accomplished in virtual meeting facilitation.
  • Ability to effectively negotiate with a track-record of results.
  • Ability to demonstrate financial knowledge and business acumen.
  • Attention to detail.
  • Sound decision making skills.
  • Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
  • Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
  • Must pass pre-employment background screenings (DMV, criminal, drug).

Benefits

  • Company Car
  • Annual bonus
  • Company cell phone and laptop
  • Company paid holidays, vacation and sick time.
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
  • Employee Assistance Program that offers services such as free counselling services and other benefits
  • Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
  • Employee Discounts
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs

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