We value talented professionals who are eager to contribute to our organization, even when there may not be an immediate opening that matches their background. If you believe your skills and experience could be an asset to Beacon Funding, we encourage you to submit your resume for future consideration. Our team regularly reviews submitted applications and will reach out should an opportunity arise that aligns with your qualifications.

Logistics Job Type: Part-time Schedule: Monday to Friday On-call availability as needed Willingness to Travel: 100% (required) Work Location: On the road Compensation: This is an hourly position paying $20–$25 per hour , based on experience and location. This role is part-time and best suited for someone seeking flexible hours. It’s not eligible for company benefits at this time. What You’ll Be Doing Most of our display issues can be solved remotely, but sometimes we need an extra set of hands in-store to get things back on track. That’s where you come in. In this role, you’ll help keep our network running smoothly by: Checking power sources and connections Resetting or replacing display devices when needed Working closely with the Grocery TV Operations team over the phone to troubleshoot and find quick solutions Collecting equipment to be shipped back to Grocery TV HQ What’s In It for You Extra income with consistent availability of 15–20 hours per week Flexible scheduling — collaborate with your District Manager to build a route and schedule that works for you Mileage reimbursement — typically within a 50-mile radius , depending on your area What You’ll Need Comfortable communicating via text or phone for check-ins and site updates A mobile hotspot (or the ability to enable one on your phone) A reliable, insured vehicle for travel between store locations A valid driver’s license and ability to travel within your designated region At least 18 years old Basic proficiency with laptops or tablets Comfortable using tools like an electric drill, screwdriver, and wire snips Interview Flow 1. Apply Submit your application and keep an eye out for a response from our team about next steps. 2. Intro Interview with People Team One of our recruiters will schedule a quick 15-minute call to learn more about you, share details about the role, and answer any initial questions you might have. 3. Technical Interview with the District Manager & Regional Manager Next, you’ll meet with the hiring manager for a deeper conversation about your experience and the specifics of the role. This is your chance to showcase your skills and learn more about what success looks like in the position. 4. Offer & Onboarding If it’s a great fit on both sides, we’ll extend an offer and start onboarding! This process typically includes a background check and everything you need to get set up for success.

Logistics Job Type: Part-time Schedule: Monday to Friday On-call availability as needed Willingness to Travel: 100% (required) Work Location: On the road Compensation: This is an hourly position paying $20–$25 per hour , based on experience and location. This role is part-time and best suited for someone seeking flexible hours. It’s not eligible for company benefits at this time. What You’ll Be Doing Most of our display issues can be solved remotely, but sometimes we need an extra set of hands in-store to get things back on track. That’s where you come in. In this role, you’ll help keep our network running smoothly by: Checking power sources and connections Resetting or replacing display devices when needed Working closely with the Grocery TV Operations team over the phone to troubleshoot and find quick solutions Collecting equipment to be shipped back to Grocery TV HQ What’s In It for You Extra income with consistent availability of 15–20 hours per week Flexible scheduling — collaborate with your District Manager to build a route and schedule that works for you Mileage reimbursement — typically within a 50-mile radius , depending on your area What You’ll Need Comfortable communicating via text or phone for check-ins and site updates A mobile hotspot (or the ability to enable one on your phone) A reliable, insured vehicle for travel between store locations A valid driver’s license and ability to travel within your designated region At least 18 years old Basic proficiency with laptops or tablets Comfortable using tools like an electric drill, screwdriver, and wire snips Interview Flow 1. Apply Submit your application and keep an eye out for a response from our team about next steps. 2. Intro Interview with People Team One of our recruiters will schedule a quick 15-minute call to learn more about you, share details about the role, and answer any initial questions you might have. 3. Technical Interview with the District Manager & Regional Manager Next, you’ll meet with the hiring manager for a deeper conversation about your experience and the specifics of the role. This is your chance to showcase your skills and learn more about what success looks like in the position. 4. Offer & Onboarding If it’s a great fit on both sides, we’ll extend an offer and start onboarding! This process typically includes a background check and everything you need to get set up for success.

Role Description The Field Office Support Lead manages field IT support operations to ensure end-user devices, connectivity, and local infrastructure at distributed offices remain reliable, secure, and compliant. The role plans and coordinates technician dispatches, wellness checks, and on-site troubleshooting for hardware, software, and network issues while serving as the primary escalation point for complex incidents. This leader aligns field practices with enterprise service-management and security standards and tracks service quality and workload metrics to drive continuous improvement in customer experience. Key Responsibilities - Coordinate field-support schedules, dispatches, and wellness campaigns across multiple locations, ensuring appropriate staffing and timely coverage of office needs. - Oversee hands-on troubleshooting and resolution for endpoints, peripherals, networking, and collaboration tools at field sites, including coordination with remote support when appropriate. - Serve as the primary escalation point for complex issues, working across field technicians, service desk, and engineering teams to resolve incidents and prevent recurrences. - Monitor field-support metrics such as response times, ticket volumes, first-contact resolution, and repeat incidents, using data to refine processes and workload distribution. - Ensure field activities adhere to incident-management and request-management best practices, including use of standard tools, documentation, and communication protocols. - Organize, train, and lead a team of Field Office Technicians, providing coaching on technical troubleshooting, customer service, and adherence to enterprise policies and procedures. - Maintain relationships with enterprise IT and security teams to ensure local practices reflect current standards for configuration, patching, and device wellness. - Contribute to process and tool improvements for field support, including development of checklists, runbooks, and knowledge articles to standardize service delivery. Qualifications - Bachelor’s degree in IT, Computer Science, Business Administration, or a related field, or equivalent relevant work experience. - Minimum of 8 years of experience in incident management, user support, or closely related IT roles, including experience leading field, desktop, or technical-support teams. - Strong understanding of ITIL principles, incident management best practices, and use of incident-management tools to manage tickets and track performance. - Demonstrated experience managing multiple incidents and field activities simultaneously across distributed locations while maintaining service quality. - Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to work effectively with technicians, service-desk staff, engineers, and business stakeholders. - Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position. Preferred Qualifications - Experience aligning field-support operations with ITIL-based incident and request-management processes and implementing process improvements in a service-management framework. - Relevant certifications such as ITIL Foundation or desktop-support/endpoint certifications from major vendors. - Prior experience supporting federal or other highly regulated environments with distributed field offices. - Experience developing training materials and delivering coaching or workshops for field technicians and support staff. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.