Atrium Campus

• Design and develop high-performance, scalable backend systems using PHP • Lead architecture decisions and drive best practices across the engineering team • Refactor and modernize legacy systems into maintainable, modular services • Build and optimize RESTful APIs • Work closely with product, QA, and support teams to deliver high-quality features • Troubleshoot and resolve complex production issues with a focus on reliability and performance • Mentor junior developers and contribute to engineering excellence • Improve CI/CD pipelines, code quality, and deployment processes

• Own Atrium’s QA automation strategy and execution. • Design and implement robust testing frameworks. • Introduce AI-driven testing practices. • Drive the transition from manual QA to a highly automated, intelligent testing ecosystem. • Work cross-functionally with Engineering, Product, and Leadership to ensure quality is embedded throughout the development lifecycle.

• The Sales Account Executive (SAE) is responsible for acquiring new Atrium clients and retaining existing ones by executing the Atrium Sales Process. • This includes securing introduction calls, diagnosing client needs, presenting tailored Atrium solutions, conducting formal presentations and demonstrations, providing quotes, and finalizing agreements. • Additionally, SAEs manage client relationships through renewals, upselling, and periodic health checks to ensure client satisfaction. • This role requires strong communication and organization skills, with occasional travel (up to 25%). • Develop and maintain written account plans to retain and grow strategic client relationships, including revenue and relationship goals. • Conduct Quarterly Business Reviews (QBRs) with key clients to ensure satisfaction, identify upsell opportunities, and document client feedback. • Drive and process orders for Atrium and third-party add-ons.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Account Executive (SAE) is responsible for acquiring new Atrium clients and retaining existing ones by executing the Atrium Sales Process. This includes: - Securing introduction calls - Diagnosing client needs - Presenting tailored Atrium solutions - Conducting formal presentations and demonstrations - Providing quotes and finalizing agreements Additionally, SAEs manage client relationships through renewals, upselling, and periodic health checks to ensure client satisfaction. This role requires strong communication and organization skills, with occasional travel (up to 25%). Qualifications - Proven work experience as a Sales Account Executive or Sales Account Manager - Hands-on experience in sales with a focus on delivering excellent customer experiences - 3+ years’ experience in software-as-a-service (SaaS) sales - Preferably, experience in higher education campus card (One Card) business, including dining and retail operations, meal plans, declining balance accounts, attendance tracking, and physical access control - Strong analytical and problem-solving skills - Excellent written and verbal communication skills with keen attention to detail - Ability to manage multiple clients and deliverables effectively - Proficiency in time management, documentation, and organizational skills - Competence in tools such as Microsoft Word, Excel, PowerPoint, Apple Keynote, Slack, Google Suite, Atrium’s CRM, and Gmail - BSc in Business Administration, Marketing, or a relevant field Requirements - Location: Central or Western United States (remote) - Travel requirement: Up to 25% within the US - Enthusiastic and dynamic personality with a high degree of motivation - Ability to thrive in a fast-paced, collaborative environment Benefits - Collaborate with a passionate, positive-minded team from around the country that is supportive and encouraging of one another - The ability to learn and expand your career at a fast-growing and continuously evolving company - Your contributions will be visible and have a high impact - We invest in our employees through career development & opportunities, virtual social events, and competitive benefits - Enjoy the benefits of working remotely full-time, with the opportunity for occasionally connecting in person with your work team Company Description Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate, and government markets. The Atrium cloud solution encompasses: - Closed loop payments - Meal plans - Declining balance - Activities - Physical access rights - Mobile credentials - Identity management - And more

Implementation Specialist (Atrium Admin) Do you have a passion to belong to an organization where your contributions go a long way? Do you want to belong to an intimate but growing team that is passionate about innovation, collaboration and exceptional client service? At Atrium, we are constantly striving to grow and learn so that we can better support our clients. If you have a growth mindset, are a self-starter and thrive in a dynamic environment, you are probably a great fit for our team! Overview The Implementation Specialist is responsible for configuring and deploying Atrium Campus solutions, with a primary focus on Atrium Admin configuration. This role works closely with Implementation Project Managers to execute system setup, validate configurations, and ensure accurate, high-quality deployments. The initial focus of this role will be deep proficiency in Atrium Admin configuration. Over time, the Implementation Specialist could be expected to expand expertise into additional modules including Meal Plan Portal, Atrium Connect, Mobile Credentials, Access Control and Card Production. This role is ideal for a detail-oriented, systems-minded individual who enjoys technical problem-solving and building repeatable configuration excellence. What You’ll Do Atrium Admin Configuration (Primary Focus) - Configure Atrium Admin settings, permissions, roles, and system parameters. - Set up accounts, tenders, reporting structures, and administrative controls. - Validate configuration accuracy through structured testing. - Identify potential risks or misalignments before go-live. - Document configuration decisions and maintain internal standards. Implementation Support - Partner with Implementation Project Managers to execute project configuration tasks. - Participate in internal and client-facing meetings as needed to clarify requirements. - Track assigned tasks and maintain updates in project management systems. - Assist with testing, validation, and go-live readiness. Cross-Module Expansion (Growth Path) - Develop working proficiency in: - Meal Plan Portal configuration - Atrium Connect - Card Production - Access Control integration setup - Mobile Credential configuration - Support configuration in these modules as proficiency increases. - Contribute to process standardization and configuration best practices. How You Show Up in This Role This role requires a detail-oriented and collaborative professional who approaches work with care, patience, and respect. The Implementation Specialist works closely with Project Managers, SMEs, and clients and must communicate clearly and professionally while maintaining high technical standards. Success in This Role - Atrium Admin configurations are accurate, scalable, and aligned with best practices. - Project Managers can rely on consistent, high-quality execution. - Documentation and standards improve over time. - Proficiency expands into additional modules within the first 24 months. Required Qualifications - 2–4 years of experience in SaaS configuration, system administration, technical implementations, or related roles. - Strong attention to detail and structured problem-solving ability. - Comfort working within system configuration environments. - Ability to manage multiple tasks across concurrent projects. - Strong written and verbal communication skills. Preferred Qualifications - Experience with higher education technology, campus card systems, access control, or identity management platforms. - Familiarity with Atrium platform - Experience writing or interpreting basic SQL queries. Why This Role Matters This position plays a critical role in ensuring Atrium implementations are configured correctly, consistently, and efficiently. By building deep Atrium Admin expertise and expanding into adjacent modules, the Implementation Specialist helps scale implementation capacity and reduce reliance on individual subject matter experts. Who We Are Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more. Learn more about Atrium at http://www.atriumcampus.com. As an equal opportunity employer, Atrium welcomes diverse employees and leaders with integrity, while serving clients and partners with a commitment to excellence. PLEASE NOTE: All candidates applying to this job posting must be authorized to work in the United States without sponsorship of any kind; no possibility of H1-B sponsorship, transfers or corp-corp available.

• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude. • Ensure each client receives the highest level of support. • Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry. • Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system. • Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients. • Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time. • Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service. • Proactively call and manage our client base to present new products and features that are released. • Highest level of responsiveness to urgent client problems. • Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.

• Configure Atrium Admin settings, permissions, roles, and system parameters. • Set up accounts, tenders, reporting structures, and administrative controls. • Validate configuration accuracy through structured testing. • Identify potential risks or misalignments before go-live. • Document configuration decisions and maintain internal standards. • Partner with Implementation Project Managers to execute project configuration tasks. • Participate in internal and client-facing meetings as needed to clarify requirements. • Track assigned tasks and maintain updates in project management systems. • Assist with testing, validation, and go-live readiness. • Develop working proficiency in Meal Plan Portal configuration, Atrium Connect, Card Production, Access Control integration setup, and Mobile Credential configuration.

• Full-Cycle Sales Support • Transaction Management - Generate, review and process accurate estimates, sales orders, and invoices using Zoho Books • Order Processing - Create quotes and place orders for clients, using Zoho CRM cases, with a focus on Point of Sale orders. • Vendor Partnerships - Work with third party vendors, with a focus on Point of Sale, to ensure equipment is properly ordered, delivered and invoiced correctly. • Customer Communications - Communicate positively and effectively with clients regarding their accounts and orders. • Add On Process – Execute processes to add new capabilities to existing client agreements including synchronizing them into the client’s annual billing invoice and handoff to AtriumCare. • Product Knowledge - To best serve clients and support the sales process, continue to gain knowledge of Atrium and third party partner product offerings. Serve as the main sales operations point of contact for third party Point of Sale solutions. • Client Lifecycle Management • Client Onboarding Process – Onboard new clients, including preparing and issuing partner purchase orders, and sharing order status with the implementation team. • Client Renewal Process – Work with the sales team to support the client renewal process. • Client Offboarding Process - When necessary, execute client offboarding, including CRM management and cancellation of third party recurring services. • CRM Management - Manage cases in Zoho CRM, ensuring they move through the sales cycle in an efficient and timely manner, following up with clients, vendors, and Atrium personnel as needed. • Data Cleanup Projects - Work with operations and other company stakeholders to assist with data cleanup projects, focusing on scaling and efficiency. • Cross-functional Collaboration - As needed, work across all Atrium departments to streamline business practices and efficiencies. • Work with finance on annual invoices to clients, ensuring add-ons have been properly documented and billed, and pricing has been adjusted accordingly based on contract terms. • Collaborate on changes and adjustments to sales and purchase orders as scope changes for initial go-lives or add-ons. • Work on quotes and add-ons for existing clients with Atrium Care Managers, while ensuring client account accuracy. • Work with marketing to ensure alignment on sales initiatives, data accuracy, and process improvements.

• The AtriumCare Manager plays a key role in delivering exceptional client support and managing ongoing client relationships. • This individual will be responsible for ensuring timely, high-quality service, and proactively addressing client needs. • Ensure each client receives the highest level of support. • Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry. • Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system. • Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients. • Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time. • Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service. • Proactively call and manage our client base to present new products and features that are released. • Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.