• Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged. • Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution. • Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams. • Influence and shape the product by advocating for customer needs and translating them to shipped features.

• Kick off, set up and train newly signed Customers on Order.co platform functionality • Project manage Customers through 6 project milestones • Be an expert consultant in core functionality and best practices • Listen, ask questions, discover needs, and make recommendations • Have an agenda for weekly calls, send clear post-call recaps and calls to action • Utilize project management tools to keep the project on track and on time • Assist with extension projects for existing Customers to drive adoption • Act as Customer advocate and liaise with Product, Engineering, and leadership

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.