Job Closed

This listing is no longer active.

Meltwater Media logo
Meltwater Media

Meltwater Media serves companies around the world with media intelligence solutions. The company launched in 2001 with a goal to take news monitoring beyond tra

Implementation Manager – Level 2

Location

District of Columbia + 5 moreAll locations: District of Columbia | Florida | Illinois | New York | North Carolina | Texas

Posted

83 days ago

Salary

$35 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglishSwift

Job Description

Implementation Manager – Level 2

Meltwater Media

• As a Meltwater Implementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of AI key features. • Reporting to the program and Implementation Regional Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives. • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts. • Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences. • Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience. • Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription. • Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater’s AI-powered solutions. • Champion innovation and the adoption of emerging technologies across implementation practices. • Assist in configuring and setting up the application to meet clients' desired outcomes effectively. • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns. • Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality. • Conduct both online and in-person training sessions to facilitate platform proficiency among clients. • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions. • Effectively communicate project status and deliverables with internal and external teams to ensure project success. • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.

Job Requirements

  • A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
  • A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
  • Proven ability to lead cross-functional teams and influence without direct authority
  • Strong multitasking capability — comfortable managing several client projects simultaneously in fast-paced environments.
  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
  • A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
  • A deep understanding of and passion for media, news, and current affairs.
  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
  • Excellent written and verbal communication skills in English.
  • Spanish or another language is a plus.
  • The ability to legally work in the country of hire is required for this position.

Benefits

  • Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
  • Excellent medical, dental, and vision options
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Related Job Pages

More Implementation Specialist Jobs

OtherRemoteTeam 1,001-5,000Since 30+ yearsH1B Sponsor

Job Summary: The Implementation Sr. Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, Customer Experience this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects. Essential Functions: - Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts. - Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities. - Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan. - Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts. - Develops and maintains Client/Strategic Partner contracting process. - Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up. - Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline. - Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights. - Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes. - Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models. - Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up. - Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate. - Supports any other Growth & Implementation projects as directed. - Perform any other job related duties as requested. Education and Experience: - Bachelor's degree required - Master's degree in Business Administration, Public Health or related field preferred - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years Operational Project Manager experience required - Three (3) years of experience in Healthcare, Health Insurance, Payer-Provider Relations required - Healthcare non-profit, Consulting and/or Startup experience preferred - Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience preferred Competencies, Knowledge and Skills: - Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs - Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture - Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence - Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success - High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings - Experience creating and managing a project budget, strategic thinking, ability to identify high vs low priority activities - Strong discipline in running complex, multi-stakeholder projects in an agile way - Demonstrated ability to manage complex strategic projects from opportunity identification to execution - Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners - An excellent team player, ability to work effectively and flexibly in a team environment - Strong bias for action with a commitment to getting things done - Intellectual curiosity - Bias toward assuming positive intent and finding a path to “yes” in challenging situations - Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet Licensure and Certification: - Project Management Professional (PMP) certification preferred - Six Sigma or equivalent certification preferred - Agile/scrum master certification preferred Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Remote Working from Home during standard work hours - Up to 15% (occasional) travel based on the needs of the department may be required Compensation Range: $94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

United States
$94.1K - $164K / year
Job Closed
OtherRemoteTeam 10,001+Since 1890H1B No Sponsor

City/State South Boston, VA Work Shift First (Days) Overview: Sentara is hiring an Oncology Data Specialist II for a part time, day shift role. This is a remote position with flexible day shift scheduling. Oncology Data Specialist II is responsible for the collection, management, and analysis of data on persons with the diagnosis of a cancer. Oncology Data Specialists analyze complex patient cancer data, abstract, code and report cancer statistics. Must ensure accuracy, consistency, completeness, and quality of the cancer data that is abstracted for use in patient care improvement. Maintains an efficient cancer database of all the patients diagnosed and/or treated with cancer in accordance with the American College of Surgeons requirements. Consistently meets productivity goals in regard to abstracting. Responsible for assisting with maintaining annual follow-up of patients accessed to the database as well as case finding. This role will support the Blue Ridge region of 3 advanced cancer centers including, Sentara Halifax Regional Hospital, Sentara Martha Jefferson Hospital, and Sentara Rockingham Memorial Hospital. Ideal candidates will have advanced skills in abstracting, codes, and reporting statistics in Oncology and minimum of 2 years of experience in a similar role and have completed the ODS Certification. Other duties will be assigned in future and include: case findings, follow ups, commission on cancer reporting and annual reviews. This role will focus primarily on abstracting for the immediate future and can expect an average of 3 cases per day. This is a small team of 3 working closely via virtual call environment in the Eastern Standard Time zone. Education: - Associates Level Degree Required Certification: - ODS- Oncology Data Specialist Required Experience - 2 years of oncology data experience required - Previous Remote working experience required - Ability to transition between tasks efficiently required - Team work and communication skills required Keywords: ODS, Analysis, Data Abstraction, Oncology, Cancer administration, Cancer registrar, remote For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

United States
Piedmont Healthcare logo

EPIC Application Coordinator

Piedmont Healthcare

Piedmont Healthcare delivers compassionate, quality care for the communities surrounding Atlanta, Georgia, and northern Georgia. The independent nonprofit healthcare system is comp

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The position of Application Coordinator is responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycle applications. - Obtain the appropriate Epic certification and maintain an in-depth knowledge of the software functionality. - Acquire knowledge of the clinical or revenue cycle workflows to be implemented on the system. - Provide tier III level support of the Epic clinical and/or revenue cycle applications on a 24/7 basis. - Implement configuration changes to the Epic system as approved by the appropriate committee. - Design a future-state workflow and build the system to support the new workflow in collaboration with clinical/financial department representatives. - Work collaboratively across interdisciplinary workgroups to accomplish goals as a team. - Establish and maintain critical business relationships with fellow Piedmont co-workers, physicians, and all others who use or interact with the Epic application suite. Qualifications - Bachelor’s Degree or current clinical licensure in nursing, radiology, pharmacy, respiratory or related field is Required. - In lieu of degree or clinical licensure, four (4) years of experience in business administration, information technology or science, healthcare or related field is Required. - 3 years of healthcare or IT experience to include one (1) year of EMR (Electronic Medical Record) application experience is Required. - In lieu of degree or clinical licensure, seven (7) years of healthcare or IT experience to include one (1) year of EMR (Electronic Medical Record) application experience is Required. - 1 year working directly with Epic applications in a clinical or IS field relevant to the position is Preferred. - Current Epic certification is Required. - Active Epic proficiency achieved with a score of 90 is Preferred. Company Description At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

United States
Job Closed
BlackBerry logo

Senior Implementation Engineer

BlackBerry

TRUST. Where Security & Connectivity Converge.

OtherRemoteTeam 5,001-10,000Since 1984H1B Sponsor

Worker Sub-Type: Regular Job Description: This is a fully remote position with strong internet connection and access to major airports. About the Role BlackBerry AtHoc is the global leader in networked crisis communication. As a Senior Implementation Engineer, you are the technical face of the company during the implementation phase. You will guide organizations through the transition from purchase to operational readiness, ensuring their system is architected for resilience and high availability. Key Responsibilities - SaaS & On-Premise Implementation: Lead the technical configuration of AtHoc cloud instances and perform end-to-end installations on customer-provided infrastructure. - The "Core Three" Management: Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server. - Automation & Scripting: Develop and maintain PowerShell scripts to automate data imports, deployment tasks, and system health checks. - Technical Integration: Configure Microsoft Entra ID (formerly Azure AD)/LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability. - Data Validation: Utilize SQL queries to assist with data mapping and to verify data integrity during the migration and implementation phases. - Consultative Delivery: Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance. Qualifications & Skills - Experience: 4–7 years in a technical role (Systems Administration, Implementation, or Field Engineering). - Soft Skills (Required): - Consultative Mindset: Ability to listen to customer needs and translate them into technical requirements. - Conflict Resolution: Calm under pressure, especially when troubleshooting critical systems in high-stakes environments. - Effective Communication: Ability to explain complex technical concepts to non-technical stakeholders. - Ownership: A self-starter who takes responsibility for the customer's technical success from kickoff to Support hand-off. - Infrastructure Stack (Required): - Windows Server: Advanced administration (registry, services, GMSA, and security policies). - IIS: Experience managing web sites, application pools, and SSL/TLS certificate bindings. - SQL Server: Familiarity with relational databases and the ability to execute basic queries for data verification or table changes, backup and restoration of databases. Familiarization with Availability Groups preferred. - Scripting & Integration (Required): - Proficiency in PowerShell for automation and API interaction. - Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ID). - Travel: Ability to travel up to 40% as needed for on-site requirements at secure facilities or international locations. - Preferred/Optional: - Hands-on experience with Python. - Bi-lingual (French) is highly desirable. Workday Skills & Profile Updates - Job Profile: Implementation Specialist - P4 - Skills (Required): PowerShell, Microsoft IIS, SQL (Basic Querying), Windows Server Administration, Microsoft Entra ID, Client Relationship Management. - Skills (Optional): Python, French (Language), SAML/SSO, REST API. #LI-NR1 Scheduled Weekly Hours: 40 Compensation Hiring Base Salary Range: $126,000.00 - $184,800.00 Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process. Bonus: The BlackBerry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program which aims to reward full-time eligible employees for their contribution to BlackBerry’s success. VIP payments are made in addition to base salary and factor in company’s performance as a way for employees to share in BlackBerry’s achievements. Benefits: The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements. Disclosure of Position Status: This is an active opening. We are seeking to fill this position immediately Disclosure of Artificial Intelligence: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

United States
$126K - $184K / year
Job Closed