Client Partner

Location

United States

Posted

19 days ago

Salary

0

Seniority

Mid Level

Job Description

Client Partner

CAST AI

Role Description As a Customer Success Enterprise Account Manager (called “Client Partner”) at Cast AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools. As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for Cast AI and our customers. Responsibilities: - Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention. - Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth. - Onboarding and Training: Work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company’s products within a well-defined and closely managed onboarding process. - Performance Monitoring: Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues. - Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts. Qualifications - 5+ years of experience working with enterprise organisations, navigating complex decision-making structures and multi-year customer engagements. - Proven experience in enterprise customer account management, including execution of upsell, value realization and customer planning. - Ability to identify key contacts, understand client needs, and tailor proposals to address those needs. - Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction. Requirements - 5+ years of experience working with enterprise organisations, navigating complex decision-making structures and multi-year customer engagements. - Proven experience in enterprise customer account management, including execution of upsell, value realization and customer planning. - Ability to identify key contacts, understand client needs, and tailor proposals to address those needs. - Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction. Benefits - Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology. - Enjoy a flexible, remote-first global environment. - 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment). - Access UnitedHealthcare plans including medical, dental, and vision coverage. - Equity options. - Learning budget for your professional and personal growth. - Team-building budget and company events to connect with your colleagues. - Equipment budget to ensure you have everything you need. Hiring Process - Screening call with Recruiter - Hiring Manager interview - 1-2 additional interviews based on the role - Culture Check interview with an executive *As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr. *Please note that Cast AI does not provide any form of visa sponsorship/work permit.

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