Fusion Connect

• Lead qualification, customer needs assessment, and closing of identified opportunities • Maintain a strong sales funnel with multiple opportunities throughout the sales cycle each month • Prepare quotes and proposals and make presentations to customers • Establish and maintain a working knowledge of current and new products and services across the Fusion product range, keep up to date with new features and releases • Work directly with prospects and partners on referred leads from the channel partner program • Accurately forecast opportunities and log activities on a daily basis in Salesforce.com • Meet target activity levels for calls, meetings, quotes and new opportunities added to the sales funnel each month • Close sales at, or above, assigned goals

• A Senior Account Executive (SAE) is responsible for building and maintaining client relationships, driving sales, and identifying new business opportunities. • Developing and executing account plans and strategies. • Make outbound calls to prospects who are considered an ideal customer profile. • Conducts sales needs analysis with new and prospective customers. • Preparing and delivering presentations and proposals to clients. • Create a strong sales pipeline of qualified prospects. • Responsible for achieving a monthly unit quota in data, product, service, and video sales. • Works in conjunction with other business services support groups. • Close deals efficiently while kindly guiding clients through the process. • Respond to customer inquiries promptly. • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.

• Generate Pipeline revenue by driving joint go-to-market (GTM) activity with Channel partner leadership • Partner closely with National partner leadership & CAMs to identify new mutual prospects and engagement resulting in new business meetings (NBMs) • Creating confidence at an executive level, leading to the creation of downstream sales buy-in and technical practice creation • Drive the development of technical pre-sales & post-sales practices within each focus partner

• Generate new business opportunities to drive pipeline growth • Outbound prospecting Mid to Enterprise companies via cold calling, email, and other marketing campaigns • Work closely with Sales Operations, Marketing, and Enterprise Account Executives to develop call strategies, and messaging to drive opportunities for new business • Research and build new accounts (i.e. identify and qualify contacts, sending regular emails, appointment setting, developing initial interest) • Conduct high-level conversations with Senior Executives in Target Accounts • Achieve or exceed monthly quotas of Qualified Opportunities/Sales meetings • Manage, track, and report on all sales activities and results using Salesforce.com • Uncover prospect’s business challenges and identify relevant new business opportunities • Learn and maintain in-depth knowledge of Fusion products, industry trends, and competition • Successfully manage and overcome prospect objections • Provide closed-loop feedback to ensure continuous process optimization

Role Description The Business Development Representative will be responsible for driving lead generation, appointment setting, lead qualification, and event recruitment support to the Sales team. This position requires heavy outbound phone calling, lead qualification, consultative selling skills, and collaboration with the Marketing and Sales teams. The Business Development Representative will be expected to build a pipeline, report on qualification and call activity, and stay informed on Fusion Connect products, services, and the telecommunications competitive landscape. This position will also support and follow up on regional and national events and campaigns. Essential Duties and Responsibilities include the following: - Generate new business opportunities to drive pipeline growth. - Outbound prospecting Mid to Enterprise companies via cold calling, email, and other marketing campaigns. - Work closely with Sales Operations, Marketing, and Enterprise Account Executives to develop call strategies, and messaging to drive opportunities for new business. - Research and build new accounts (i.e. identify and qualify contacts, sending regular emails, appointment setting, developing initial interest). - Conduct high-level conversations with Senior Executives in Target Accounts. - Achieve or exceed monthly quotas of Qualified Opportunities/Sales meetings. - Manage, track, and report on all sales activities and results using Salesforce.com. - Uncover prospect’s business challenges and identify relevant new business opportunities. - Learn and maintain in-depth knowledge of Fusion products, industry trends, and competition. - Successfully manage and overcome prospect objections. - Provide closed-loop feedback to ensure continuous process optimization. Qualifications - Knowledge of the high tech, telecommunications industry and/or an ability to learn rapidly. - Excellent written skills and highly articulate. - Cold calling and active listening skills; ability to navigate complex organizations to identify key contact(s). - Ability to follow a prescribed contact strategy, multi-task, prioritize, and manage time effectively. - Proficient in using Salesforce.com, LinkedIn, and/or related platforms. - Highly motivated, driven, and self-starting individual. - Experience in call structure and control. - In-depth appreciation for the Sales process but also creativity in driving new contacts/opportunities. Requirements - Bachelor’s Degree preferred. - 2-5 years of experience in Sales Development, Lead Generation, Sales, and/or Marketing preferred (SaaS experience a plus, but not required). - Proven track record of exceeding high-volume sales targets and experience succeeding in a goal-driven environment preferred.

Role Description The Senior Channel Manager will manage all business development aspects of Fusion’s Agents, with a primary focus on sales revenue and lead generation. The role balances recruiting, sales support, agent management, and sales training with the focus of growing the sales funnel. They will obtain business and serve current partners by evaluating competition; establishing and meeting sales revenue objectives; managing sales presentations; building and expanding accounts; leading agent sales force. Essential Duties and Responsibilities - Achieves sales operational objectives by contributing sales information, analysis, and recommendations to meet/exceed sales quotas; implementing sales programs; implementing productivity, quality and customer-service standards; identifying and resolving problems; coordinating audits; identifying trends; determining sales system improvements; implementing change. - Meets specific sales objectives by forecasting accurately and at a level that meets/exceeds sales quota; controls expenditures; initiating corrective actions. - Evaluates area competition by analyzing marketplace information on competitor's current and new products, pricing structures, service, sales campaigns, discounts, etc.; tracking industry news and trends. - Recommends products, services, and pricing by evaluating competitive developments; analyzing, discovering gaps in current products, service, pricing and making appropriate recommendations; analyzing customers' needs and requests. - Coordinates quoting using tools, systems, and quote teams as well as coordination of special pricing and proposal activities. - Communicates and mitigates commissions payable to channel partners when necessary. - Manages sales agents resulting in the establishment and achievement of regional revenue and sales objectives by understanding customer base and product offerings; building and expanding accounts; forecasting the sales environment and expected regional sales volume and profit for existing and new products/services; analyzing costs; developing regional sales strategies, and account penetration objectives in line with organizational sales objectives; evaluating accounts. - Recommends regional adjustments in selling prices by monitoring costs, competition, and supply and demand. - Manages regional sales presentations by evaluating potential customer goals and needs; preparing sales calls and escalation guidelines; supporting and participating in sales calls and demonstrations; approving sales literature; organizing sales teams; approving proposals and requests for proposals (RFPs) and requests for information (RFIs); making key sales presentations; participating in product expositions. - Maintains customer service, loyalty, and expands regional customer base by maintaining rapport with key corporate executives; studying account needs; coordinating and introducing account management teams for oversight of renewal and upsell activity. - Develops account plans and preferred vendor relationships; assures compliance with customer needs and expectations; oversees and escalates installations with operations department; escalates to sales managers, agents and customers or order status; builds and maintains rapport with key customers; identifies new customer opportunities. - Monitors sales results and provides sales management information by analyzing sales and account activity, call reports, customer service actions and collection reports; collecting, analyzing, and summarizing sales and expense data and trends. - Performs Quarterly Business Reviews, Business Plans, and partner contract compliance as needed. - Accomplishes sales management and human resource strategies with regional sales agents by determining and assigning accountabilities; communicating and enforcing values, policies, procedures, and job expectations; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and executing compensation strategies; creating career development opportunities. - Updates job knowledge and skill by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; benchmarking state-of-the-art practices. - Drives to customers sites and partner locations for training and coaching or provides training via webinars remotely. Company Description

Role Description The Human Resources Coordinator plays a key role in delivering a consistent, efficient, and positive employee experience by providing administrative and operational support across the Human Resources function. This role ensures accurate execution of routine HR transactions and employee lifecycle activities, supports HR programs, and responds timely to employee inquiries with accuracy and professionalism. The Human Resources Coordinator maintains standard operating procedures (SOPs) and executes timely preboarding and offboarding activities to ensure data integrity and a consistent employee experience. - Perform routine administrative, transactional, and operational tasks across the Human Resources department. - Manage the end-to-end preboarding process from offer acceptance through the employee’s first day, ensuring completion of all required new-hire documentation (I-9, W-4, direct deposit, policy acknowledgements, background checks) and scheduling of new hire orientation. - Enter and validate new-hire data in the HRIS and ensure data accuracy prior to start date. - Serve as the primary point of contact for new-hire questions related to documentation, logistics, and readiness. - Ensure confidentiality and compliance with data privacy standards in handling employee information and HR records. - Support HR programs such as education assistance and employee referral programs. - Submit IT service desk tickets to support new hire setup and employee offboarding activities. - Coordinate and execute offboarding processes, including exit documentation and system updates. - Assign employee learning paths and required training programs. - Maintain standard operating procedures (SOPs) across the Human Resources function. - Provide SharePoint support, including maintaining HR content and resources. - Monitor and manage the HR mailbox, ensuring prompt, accurate, and professional responses. Qualifications - Working knowledge of HR processes, including preboarding and offboarding. - Ability to handle sensitive and confidential information with discretion. - Customer service mindset with a focus on delivering a positive employee experience. - Strong organizational skills with attention to detail and accuracy. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Strong interpersonal and communication skills, both written and verbal. - Ability to follow established processes and maintain consistency. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Requirements - Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Relevant education may be substituted with two (2) years of related experience for each year of education. - Minimum of three (3) years of experience in a Human Resources support role. - Three years of Workday HCM experience encompassing employee onboarding and offboarding preferred.

• Provide excellent customer service, every day, without exception, by accomplishing the following daily operational goals: • Work collaboratively within a tier 2 customer operations team to support a variety of services and equipment including Hosted Voice, SIP, SD-WAN services, professional/IT services, copper POTs services, and voice/data over multiple connection types including internet, managed circuits, LTE, and MPLS. • Provide problem identification, resolution, and after-action reports for continued cross training and incident response improvement • Navigate multiple CRMs and/or ticketing systems to appropriately manage and gather data • Troubleshoot complex network environments, products, and service issues, including 3rd party: Hardware, Circuits, and Legacy Copper POTS Lines - Examples: VPN, MPLS, BGP Peering, etc. • Expected to log into a call queue and handle customer and vendor calls with a positive problem-solving attitude • Strive for first call resolution, if first call resolution cannot be met, properly code trouble tickets for follow up and when necessary, escalation to Tier III Tech Support using Ticket classification Guidelines • Properly document in OSS system call purpose and resolution • Utilize online resources and internal knowledge base software such as “ProcedureFlow” to resolve customer troubles • Manage relationships between vendors, internal resources, and customers via phone, ticketing system/portal, email, and/or chat • Participate in continuing education and training for new products and services • Must follow predefined guidelines, protocols, and procedures as directed • Consult with Tier III, lead, supervisor, or manager as needed for problem resolutions • Be available to work any shift in a 24x7 call center environment • Level 2 on-call responsibilities at logged hourly time for work performed • Flexibility to perform additional tasks or duties outside of normal daily activities • This could include participating in a Tier 1 support role, service delivery capacity or professional services support environment

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: The Account Development Executive primary responsibilities are to prospect, present, and sell technically advanced products and services to the existing Fusion Connect Customer Base, thereby generating new revenue. The Account Development Executive will help in running customer solutions more efficiently and securely to achieve their domestic and global goals. This position will uncover their most pressing challenges—whether it’s helping them protect their information to make it more secure, cloud computing, or tailored network solutions to increase efficiency—we can help. The full portfolio of our enterprise services will be in your toolkit for you to craft an unbeatable solution to address the most pressing client needs. You’ll use your energy and expertise to develop and deliver unique packages that won’t just satisfy your clients but delight them Job Description: Essential Duties and Responsibilities include the following: (Other duties may be assigned) Generate and develop new opportunities within the assigned account base to increase revenue by cold calling, utilizing existing business partners and existing account management relationships · Manage a set of key accounts to meet immediate customer needs with the objective of growing and retaining our most valued clients · Be a trusted advisor to our current customers · Work to maintain existing revenue but seek opportunities to cross-sell existing customers on the value of Fusion’s suite of services · Understand client needs by tailoring custom solutions through consultative selling · Responding to RFPs, making compelling business cases, and contracting for work · Collaborating with internal and external partners from sale through implementation. · Use business savvy and problem-solving skills to help customers understand opportunities to serve their customers, save resources, secure information, and sustain systems · Streamline processes and effectively manage sales activities and forecasting · Manage contact records and customer relationships by utilizing tools and resources, offer suggestions for driving efficiency and productive interactions with customers, and develop one’s own sales technique within our consultative, solutions-focused sales model Knowledge, Skills, and Abilities Requirements: · A high-energy, dynamic personality with a sense of urgency, and a strong commitment to working within a team-oriented environment · Effective communication skills via phone, email, and in person. Strong listening skills are a must · Self-motivation and strong goal orientation, with a disciplined work ethic · A demonstrated ability to quickly form business relationships with executive-level professionals · A “hunter’s mentality” – a strong desire and ability to seek, generate, and acquire new sales opportunities. · Ability to be an expert on enterprise offerings and knowing what the competition is doing · Knowledge of Salesforce a plus. Education and/or Experience Requirements: • A bachelor’s degree is preferred • Five or more years’ of experience of B2B sales experience is required. • Experience selling UCaaS and CCaaS is required. • Experience selling Microsoft solutions is highly desirable • A demonstrated interest in technology and working knowledge of IT

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: As our Customer Lifecycle Marketing Manager, you will design and execute proactive marketing programs that drive adoption and retention across our full-stack product portfolio. Your mission is to ensure every customer realizes the full value of Fusion Connect services—starting from day one, whether they begin with a single product or a specific business need, and continuing through renewal and expansion. The Customer Lifecycle Marketing Manager plays a key role in driving targeted marketing initiatives that support account engagement and pipeline growth. This position focuses on executing account-based marketing (ABM) strategies, conducts market research and informs campaign development leveraging digital channels. The specialist collaborates closely with sales and product teams to align go-to-market efforts and uses data-driven insights, marketing automation tools, and CRM systems to deliver personalized campaigns that nurture prospects, improve customer engagement and increase customer lifetime value. Job Description: Essential Duties and Responsibilities include the following (other duties may be assigned): - Develop and execute ABM programs tailored to enterprise and mid-market telecom accounts. Work with Sales to ensure expansion strategy, campaigns and programs integrate cleanly into account development workflows. - Conduct market research to identify target demographics, analyze competitor offerings, and inform campaign development for digital, social media, and email channels. - Utilize research and analysis to define market segments and develop targeted messaging. - Collaborate with Customer Experience, Sales and Product Marketing to identify high-value accounts and create customized campaigns Create lifecycle-based cross-sell motions for extra products, add-on features or adjacent services, and expansion to other areas of a customer’s business. - Manage marketing automation workflows and CRM data (e.g., Salesforce, HubSpot) to ensure accurate segmentation and reporting. Build segmentation rules and triggers that identify accounts for product expansion based on service mix, industry profile, lifecycle stage, and usage behavior. - Create and distribute content for email, social media, and digital campaigns that highlight telecom solutions and services. - Assist with the development of marketing materials, promotions and multi-channel campaigns that encourage customers to adopt core features. Build targeted renewal campaigns using usage data, health scores, service uptime metrics, and NPS insights. - Monitor marketing KPIs such as activation rate, time-to-value, feature adoption, renewal probability, and net retention to track campaign performance and provide insights for optimization. - Collaborate with stakeholders to ensure product design, marketing strategy, and organizational goals are aligned and create dashboards and scorecards that inform program decisions - May develop or lead consumer surveys to improve and refine understanding of customer behavior and preferences. - Support webinars, virtual events, and industry-specific campaigns aimed at driving engagement with target accounts. - Partner with Product to understand roadmaps, upcoming releases, and new capabilities requiring customer education. Success Metrics - Increased successful activations (example: UCaaS seats, broadband installs, SD-WAN deployments). - Higher usage of core features across the Fusion Connect portfolio. - Improved customer success scores and reduced support friction. - Higher renewal rates and lower churn in key segments. - Increased expansion revenue driven by lifecycle-triggered cross-sell plays. Knowledge, Skills and Abilities Requirements: - Strong understanding of account-based marketing and demand generation strategies in a B2B telecom environment. - Excellent research and analytical skills for market segmentation and campaign development. - Ability to analyze campaign data and translate insights into actionable improvements. - Strong communication and collaboration skills for cross-functional teamwork with the ability to coordinate across technical and customer-facing teams - Understanding of provisioning, porting, installation, and service activation processes common in SaaS and broadband deployments. - Organizational skills and attention to detail in managing multiple campaigns. Education and/or Experience Requirements: - Bachelor’s degree in Marketing, Business Administration, or related field. - Five (5) or more years of experience in customer marketing, lifecycle marketing, retention marketing, or customer success programs—preferably in telecom, managed services, unified communications, or SaaS. - Hands-on proficiency in marketing automation platforms (e.g., HubSpot, ABM (e.g., 6Sense)) and CRM systems (e.g., Salesforce). - Familiarity with telecom industry trends, customer acquisition challenges, and competitive landscape.