Fusion Connect

Role Description The Payroll Manager is responsible for overseeing all aspects of payroll operations and tax compliance, ensuring a high level of accuracy and timeliness in payroll-related activities. This role includes managing and validating payroll data, reconciling records, addressing discrepancies, and adhering to payroll tax regulations across federal, state, and local jurisdictions, as well as overseeing required filings and year-end reporting. The Payroll Manager will utilize Workday Payroll to maintain accurate payroll data while integrating with ADP for processing and finalizing regular, commission, bonus, and related pay. Qualifications - Extensive knowledge of the full-cycle payroll process, including payroll preparation, processing, balancing, auditing, and tax compliance with applicable regulations. - Highly motivated self-starter with a proven ability to perform effectively under tight and recurring deadlines. - Exhibit a strong commitment to detail and accuracy in all aspects of payroll processing and reporting. - In-depth knowledge of federal, state, and local payroll tax regulations. - Uphold confidentiality and ensure data security for all payroll information, adhering to organizational standards and regulatory requirements. - Demonstrates strong analytical skills with the ability to effectively interpret financial records. - Ability to work collaboratively with HR, finance, and other departments to gather necessary information and resolve payroll-related issues. Requirements - Bachelor’s degree in Business Administration, Finance, Accounting, Human Resources, Payroll Tax, or in any related field. Qualifying experience may be substituted with two years of related experience for each year of education. - A minimum of six (6) years of experience managing full-cycle payroll processing and tax compliance for federal, state, and local authorities. - Requires recent experience with Workday Payroll, including proficiency in processing payroll and managing payroll-related data within the system. Benefits - Competitive salary and performance-based incentives. - Comprehensive health, dental, and vision insurance. - 401(k) retirement plan with company match. - Generous paid time off and holiday schedule. - Opportunities for professional development and career advancement.

Role Description The Project Manager II is responsible for managing multiple orders and mid to large-sized enterprise projects, with a focus on onboarding and ongoing MACD (Moves, Adds, Changes, and Disconnects) support. This includes services such as Microsoft Teams Operator Connect and Direct Routing, Ethernet, Broadband, Wireless, Hosted Voice, Cloud, and other Managed Services within the Fusion Connect portfolio. The Project Manager II creates and ensures the successful execution of a well-structured implementation plan, delivering high-quality services efficiently and cost-effectively. By maintaining exceptional performance standards and close collaboration with internal teams and clients, the Project Manager II plays a critical role in driving customer satisfaction and service excellence. Essential Duties and Responsibilities include the following (other duties may be assigned): - Lead multiple mid- to large-scale enterprise projects simultaneously. - Facilitate kickoff meetings and conduct weekly cadence calls with clients and partners. - Coordinate resources (internal teams, contractors, vendors, and partner carriers) and manage project budgets. - Review and validate the accuracy and completeness of all new client orders. - Request all necessary documentation from clients for order accuracy and provisioning. - Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-progress orders. - Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking. - Deliver regular implementation updates by generating and distributing daily and/or weekly progress reports to clients and partners. - Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance. - Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders. - Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation. - Update and manage project management tools and databases with current information and client communications. - Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations. - Support team development by sharing knowledge and expertise with fellow Project Managers. - Lead and manage escalations through collaboration with operations leadership and other internal departments. - Address and resolve post-activation issues related to installations. Qualifications - Excellent time management abilities with a proven track record of meeting deadlines and balancing priorities. - Proficient in productivity tools, including Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). - Skilled in multitasking, prioritizing, and delegating in high-pressure, fast-paced environments. - Creative and resourceful problem-solver with strong decision-making skills and the ability to resolve issues efficiently. - Strong verbal and written communication skills; able to convey information clearly and professionally. - Self-starter with an entrepreneurial mindset; proactive and willing to take initiative to drive results. - Ability to adapt to unpredictable tasks and manage customer escalations to a successful resolution required. Requirements - Bachelor’s degree preferred. - Five (5) or more years of experience in project management, operations, and/or customer service within the telecommunications industry required. - Familiarity with Microsoft Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN preferred. - Experience in task tracking, order processing, or service delivery coordination required.

Title: Business Development Representative Location: USA - Remote time type Full time job requisition id JOBREQ-28611 At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: The Business Development Representative will be responsible for driving lead generation, appointment setting, lead qualification, and event recruitment support to the Sales team. This position requires heavy outbound phone calling, lead qualification, consultative selling skills, and collaboration with the Marketing and Sales teams. The Business Development Representative will be expected to build a pipeline, report on qualification and call activity, and stay informed on Fusion Connect products, services, and the telecommunications competitive landscape. This position will also support and follow up on regional and national events and campaigns. Job Description: Essential Duties and Responsibilities include the following: (Other duties may be assigned.) - Generate new business opportunities to drive pipeline growth. - Outbound prospecting Mid to Enterprise companies via cold calling, email, and other marketing campaigns - Work closely with Sales Operations, Marketing, and Enterprise Account Executives to develop call strategies, and messaging to drive opportunities for new business. - Research and build new accounts (i.e. identify and qualify contacts, sending regular emails, appointment setting, developing initial interest) - Conduct high-level conversations with Senior Executives in Target Accounts - Achieve or exceed monthly quotas of Qualified Opportunities/Sales meetings. - Manage, track, and report on all sales activities and results using Salesforce.com. - Uncover prospect’s business challenges and identify relevant new business opportunities. - Learn and maintain in-depth knowledge of Fusion products, industry trends, and competition. - Successfully manage and overcome prospect objections. - Provide closed-loop feedback to ensure continuous process optimization. Knowledge, Skills and Abilities Requirements: - Knowledge of the high tech, telecommunications industry and/or an ability to learn rapidly. - Excellent written skills and highly articulate - Cold calling and active listening skills; ability to navigate complex organizations to identify key contact(s). - Ability to follow a prescribed contact strategy, multi-task, prioritize, and manage time effectively. - Proficient in using Salesforce.com, LinkedIn, and/or related platforms. - Highly motivated, driven, and self-starting individual - Experience in call structure and control - In-depth appreciation for the Sales process but also creativity in driving new contacts/ opportunities. Education and/or Experience Preferred: - Bachelor’s Degree preferred - 2-5 years of experience in Sales Development, Lead Generation, Sales, and/or Marketing preferred (SaaS experience a plus, but not required) - Proven track record of exceeding high-volume sales targets and experience succeeding in a goal-driven environment preferred.

• Manage a set of accounts to drive customer satisfaction and reduce churn • Maintain customer service, loyalty, and expand customer base by building and maintaining rapport with assigned customers • Conduct customer account reviews and develop account plans • Perform customer negotiations and effectively address competitive product objections to renew and retain customer business • Update job knowledge and skill by participating in educational opportunities and benchmarking state-of-the-art practices • Take inbound and make outgoing calls to customers to ensure satisfaction

• Lead qualification, customer needs assessment, and closing of identified opportunities • Maintain a strong sales funnel with multiple opportunities throughout the sales cycle each month • Prepare quotes and proposals and make presentations to customers • Establish and maintain a working knowledge of current and new products and services across the Fusion product range, keep up to date with new features and releases • Work directly with prospects and partners on referred leads from the channel partner program • Accurately forecast opportunities and log activities on a daily basis in Salesforce.com • Meet target activity levels for calls, meetings, quotes and new opportunities added to the sales funnel each month • Close sales at, or above, assigned goals

• A Senior Account Executive (SAE) is responsible for building and maintaining client relationships, driving sales, and identifying new business opportunities. • Developing and executing account plans and strategies. • Make outbound calls to prospects who are considered an ideal customer profile. • Conducts sales needs analysis with new and prospective customers. • Preparing and delivering presentations and proposals to clients. • Create a strong sales pipeline of qualified prospects. • Responsible for achieving a monthly unit quota in data, product, service, and video sales. • Works in conjunction with other business services support groups. • Close deals efficiently while kindly guiding clients through the process. • Respond to customer inquiries promptly. • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.

• Generate Pipeline revenue by driving joint go-to-market (GTM) activity with Channel partner leadership • Partner closely with National partner leadership & CAMs to identify new mutual prospects and engagement resulting in new business meetings (NBMs) • Creating confidence at an executive level, leading to the creation of downstream sales buy-in and technical practice creation • Drive the development of technical pre-sales & post-sales practices within each focus partner

Role Description The Business Development Representative will be responsible for driving lead generation, appointment setting, lead qualification, and event recruitment support to the Sales team. This position requires heavy outbound phone calling, lead qualification, consultative selling skills, and collaboration with the Marketing and Sales teams. The Business Development Representative will be expected to build a pipeline, report on qualification and call activity, and stay informed on Fusion Connect products, services, and the telecommunications competitive landscape. This position will also support and follow up on regional and national events and campaigns. Essential Duties and Responsibilities include the following: - Generate new business opportunities to drive pipeline growth. - Outbound prospecting Mid to Enterprise companies via cold calling, email, and other marketing campaigns. - Work closely with Sales Operations, Marketing, and Enterprise Account Executives to develop call strategies, and messaging to drive opportunities for new business. - Research and build new accounts (i.e. identify and qualify contacts, sending regular emails, appointment setting, developing initial interest). - Conduct high-level conversations with Senior Executives in Target Accounts. - Achieve or exceed monthly quotas of Qualified Opportunities/Sales meetings. - Manage, track, and report on all sales activities and results using Salesforce.com. - Uncover prospect’s business challenges and identify relevant new business opportunities. - Learn and maintain in-depth knowledge of Fusion products, industry trends, and competition. - Successfully manage and overcome prospect objections. - Provide closed-loop feedback to ensure continuous process optimization. Qualifications - Knowledge of the high tech, telecommunications industry and/or an ability to learn rapidly. - Excellent written skills and highly articulate. - Cold calling and active listening skills; ability to navigate complex organizations to identify key contact(s). - Ability to follow a prescribed contact strategy, multi-task, prioritize, and manage time effectively. - Proficient in using Salesforce.com, LinkedIn, and/or related platforms. - Highly motivated, driven, and self-starting individual. - Experience in call structure and control. - In-depth appreciation for the Sales process but also creativity in driving new contacts/opportunities. Requirements - Bachelor’s Degree preferred. - 2-5 years of experience in Sales Development, Lead Generation, Sales, and/or Marketing preferred (SaaS experience a plus, but not required). - Proven track record of exceeding high-volume sales targets and experience succeeding in a goal-driven environment preferred.

Role Description The Senior Channel Manager will manage all business development aspects of Fusion’s Agents, with a primary focus on sales revenue and lead generation. The role balances recruiting, sales support, agent management, and sales training with the focus of growing the sales funnel. They will obtain business and serve current partners by evaluating competition; establishing and meeting sales revenue objectives; managing sales presentations; building and expanding accounts; leading agent sales force. Essential Duties and Responsibilities - Achieves sales operational objectives by contributing sales information, analysis, and recommendations to meet/exceed sales quotas; implementing sales programs; implementing productivity, quality and customer-service standards; identifying and resolving problems; coordinating audits; identifying trends; determining sales system improvements; implementing change. - Meets specific sales objectives by forecasting accurately and at a level that meets/exceeds sales quota; controls expenditures; initiating corrective actions. - Evaluates area competition by analyzing marketplace information on competitor's current and new products, pricing structures, service, sales campaigns, discounts, etc.; tracking industry news and trends. - Recommends products, services, and pricing by evaluating competitive developments; analyzing, discovering gaps in current products, service, pricing and making appropriate recommendations; analyzing customers' needs and requests. - Coordinates quoting using tools, systems, and quote teams as well as coordination of special pricing and proposal activities. - Communicates and mitigates commissions payable to channel partners when necessary. - Manages sales agents resulting in the establishment and achievement of regional revenue and sales objectives by understanding customer base and product offerings; building and expanding accounts; forecasting the sales environment and expected regional sales volume and profit for existing and new products/services; analyzing costs; developing regional sales strategies, and account penetration objectives in line with organizational sales objectives; evaluating accounts. - Recommends regional adjustments in selling prices by monitoring costs, competition, and supply and demand. - Manages regional sales presentations by evaluating potential customer goals and needs; preparing sales calls and escalation guidelines; supporting and participating in sales calls and demonstrations; approving sales literature; organizing sales teams; approving proposals and requests for proposals (RFPs) and requests for information (RFIs); making key sales presentations; participating in product expositions. - Maintains customer service, loyalty, and expands regional customer base by maintaining rapport with key corporate executives; studying account needs; coordinating and introducing account management teams for oversight of renewal and upsell activity. - Develops account plans and preferred vendor relationships; assures compliance with customer needs and expectations; oversees and escalates installations with operations department; escalates to sales managers, agents and customers or order status; builds and maintains rapport with key customers; identifies new customer opportunities. - Monitors sales results and provides sales management information by analyzing sales and account activity, call reports, customer service actions and collection reports; collecting, analyzing, and summarizing sales and expense data and trends. - Performs Quarterly Business Reviews, Business Plans, and partner contract compliance as needed. - Accomplishes sales management and human resource strategies with regional sales agents by determining and assigning accountabilities; communicating and enforcing values, policies, procedures, and job expectations; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and executing compensation strategies; creating career development opportunities. - Updates job knowledge and skill by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; benchmarking state-of-the-art practices. - Drives to customers sites and partner locations for training and coaching or provides training via webinars remotely. Company Description

Role Description The Human Resources Coordinator plays a key role in delivering a consistent, efficient, and positive employee experience by providing administrative and operational support across the Human Resources function. This role ensures accurate execution of routine HR transactions and employee lifecycle activities, supports HR programs, and responds timely to employee inquiries with accuracy and professionalism. The Human Resources Coordinator maintains standard operating procedures (SOPs) and executes timely preboarding and offboarding activities to ensure data integrity and a consistent employee experience. - Perform routine administrative, transactional, and operational tasks across the Human Resources department. - Manage the end-to-end preboarding process from offer acceptance through the employee’s first day, ensuring completion of all required new-hire documentation (I-9, W-4, direct deposit, policy acknowledgements, background checks) and scheduling of new hire orientation. - Enter and validate new-hire data in the HRIS and ensure data accuracy prior to start date. - Serve as the primary point of contact for new-hire questions related to documentation, logistics, and readiness. - Ensure confidentiality and compliance with data privacy standards in handling employee information and HR records. - Support HR programs such as education assistance and employee referral programs. - Submit IT service desk tickets to support new hire setup and employee offboarding activities. - Coordinate and execute offboarding processes, including exit documentation and system updates. - Assign employee learning paths and required training programs. - Maintain standard operating procedures (SOPs) across the Human Resources function. - Provide SharePoint support, including maintaining HR content and resources. - Monitor and manage the HR mailbox, ensuring prompt, accurate, and professional responses. Qualifications - Working knowledge of HR processes, including preboarding and offboarding. - Ability to handle sensitive and confidential information with discretion. - Customer service mindset with a focus on delivering a positive employee experience. - Strong organizational skills with attention to detail and accuracy. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Strong interpersonal and communication skills, both written and verbal. - Ability to follow established processes and maintain consistency. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Requirements - Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Relevant education may be substituted with two (2) years of related experience for each year of education. - Minimum of three (3) years of experience in a Human Resources support role. - Three years of Workday HCM experience encompassing employee onboarding and offboarding preferred.