• Lead the onboarding process from initial kickoff to successful go-live. • Deliver engaging training sessions and walk clinics through system setup. • Simplify complex workflows by explaining settings and best practices in clear, actionable terms. • Own the customer relationship during onboarding, ensuring responsiveness and clarity at every step. • Monitor progress and mitigate risks through proactive communication and issue resolution. • Collaborate cross-functionally with Support, Product, and Engineering to address questions and remove blockers. • Drive continuous improvement by sharing ideas to enhance onboarding processes, training materials, and team operations.

• Own and evolve our cross-border payments offering across India and APAC, and other key markets. • Collaborate with engineering, product, and compliance teams to build scalable, secure payment flows. • Integrate and manage rails such as ACH, SEPA, Visa Direct, RTP, and local payment systems. • Drive product decisions using market insights, regulatory requirements, and partner feedback. • Act as the subject matter expert on regional payment ecosystems and customer needs. • Drive Client and Partner Implementations, set up and configurations to completion.

• Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization • Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle • Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met • Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders • Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution • Provide day-to-day guidance and delivery oversight to a small implementation team • Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary • Manage change requests and delivery expectations in line with contractual commitments and project objectives • Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement • Support release readiness, go-live planning, and transition to customer success or support teams • Track delivery effort and progress to ensure projects remain predictable and well-managed • Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings • Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers

• Manage the end-to-end implementation lifecycle for new clients • Technically develop and configure client-specific Product Catalogs • Own and maintain the internal Master Library • Manage the library of 3D assets and partner supplier catalogs • Identify bottlenecks in onboarding workflow and implement solutions • Develop and deliver training programs for customers • Oversee timelines and deliverables for multiple implementations