BDO Canada

• Partner with senior stakeholders to define business capabilities, value streams, and target operating models across departments including client service, finance, HR, and operations • Model current and future state processes to drive system alignment and operational improvement • Collaborate with solution architects, product owners, and technical teams to ensure platforms are designed with business outcomes in mind • Develop business architecture artifacts such as capability maps, integration models, process flows, and business requirements • Provide insight and recommendations on system integration, automation, and data flow improvements • Facilitate stakeholder workshops and interviews to support requirements gathering and design consensus • Support program planning through initiative prioritization, benefits realization, and requirements traceability • Support development of integrated business and technology roadmap strategies while researching/understanding emerging technologies and competitor practices • Contribute to governance processes related to enterprise systems and architectural standards • Promote a shared understanding of business goals and foster collaboration between technical and non-technical teams

• Design and optimize service management processes within ServiceNow for internal and client-facing engagements • Lead ITSM and CSM process discovery workshops to understand current-state operations and identify improvement opportunities • Redesign SysAid-based processes into future-state ServiceNow workflows, aligned to ITIL and ServiceNow leading practices • Define service models, request/catalog structures, case workflows, SLAs, and experience flows • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria • Act as the primary functional liaison between business stakeholders and technical delivery teams • Support UAT planning and execution in collaboration with QA resources • Contribute to training materials, process documentation, and change adoption inputs • Promote continuous improvement by identifying opportunities to streamline workflows and improve service experiences

• Provide project management leadership for full implementation, assessment and optimization engagements • Ensure that BDO project governance framework is applied to projects and that governance documentation is maintained, published and stored according to BDO Quality Audit standards • Ensure that the BDO Project Team follows BDO Implementation Methodology and is producing deliverables to standards and on schedule • Review Key Deliverables to assure scope and budget remain aligned as well as the contractual terms and scope of assigned projects • Provide input to BDO PMO for ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates; mentors colleagues and provides guidance and support • Act as a client advocate throughout engagements and participates in training of client staff to perform day-to-day activities in support of Dayforce implementations

• Act as a trusted advisor to external customers and BDO project teams in support of client ERP implementations • Perform a lead SCM consultant role on larger projects where more than one supply chain / trade and logistics consultant is engaged while providing mentorship and guidance to other consultants • Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas • Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite • Provide training to client staff to perform day-to-day activities in support of ERP implementations

• Act as a trusted advisor to external clients and BDO project teams in implementing Ceridian Dayforce WFM • Lead all phases of the Dayforce implementation including Discovery, Configuration, Testing, Go-live and Post Go-Live • Collect, document & validate client functional requirements, mapping to Dayforce functionality • Configure Ceridian Dayforce to meet client functional requirements • Provide internal status updates, noting issues/risks with recommended resolution to Green • Implement Organizational Readiness best practices in preparation for rollout • Train client staff for them to capably perform day-to-day activities • Manage multiple client/project engagements simultaneously • Identify best practices/lessons learned & document/share internally & with Ceridian • Complete new release training as needed & be our expert on Ceridian Dayforce

• Act as a trusted advisor to external clients and BDO project teams in implementing Ceridian Dayforce WFM • Lead all phases of the Dayforce implementation including Discovery, Configuration, Testing, Go-live and Post Go-Live • Collect, document & validate client functional requirements, mapping to Dayforce functionality • Configure Ceridian Dayforce to meet client functional requirements • Provide internal status updates, noting issues/risks with recommended resolution to Green • Implement Organizational Readiness best practices in preparation for rollout • Train client staff for them to capably perform day-to-day activities • Manage multiple client/project engagements simultaneously • Identify best practices/lessons learned & document/share internally & with Ceridian • Complete new release training as needed & be our expert on Ceridian Dayforce

• Act as a trusted advisor to external clients and BDO project teams in implementing Dayforce Payroll • Lead all phases of the Dayforce implementation including Discovery, Configuration, Testing, Go-live and Post Go-Live • Collect, document & validate client functional requirements, mapping to Dayforce functionality • Configure Dayforce to meet client functional requirements • Provide internal status updates, noting issues/risks with recommended resolution to Green • Implement Organizational Readiness best practices in preparation for rollout • Train client staff for them to capably perform day-to-day activities • Manage multiple client/project engagements simultaneously • Identify best practices/lessons learned & document/share internally & with Dayforce • Complete new release training as needed & be our expert on Dayforce

• Act as a trusted advisor to external clients and BDO project teams in implementing Dayforce Payroll • Lead all phases of the Dayforce implementation including Discovery, Configuration, Testing, Go-live and Post Go-Live • Collect, document & validate client functional requirements, mapping to Dayforce functionality • Configure Dayforce to meet client functional requirements • Provide internal status updates, noting issues/risks with recommended resolution to Green • Implement Organizational Readiness best practices in preparation for rollout • Train client staff for them to capably perform day-to-day activities • Manage multiple client/project engagements simultaneously • Identify best practices/lessons learned & document/share internally & with Dayforce • Complete new release training as needed & be our expert on Dayforce

• Support the addition of new talent through participation in the recruitment process • On-going mentoring and coaching of the team • Act as a trusted advisor to external customers and BDO project teams • Manage multiple engagements against budget, timeline and scope • Monitor and manage vendor relationships • Build deep relationships with clients • Analyze customer business needs and objectives • Streamline customer business processes to achieve greater ROI • Contribute and lead aspects of the practice annual business plan

• Act as a trusted advisor to external customers and BDO project teams in support of client ERP implementations • Perform a lead PMA consultant role on larger projects • Design and implement end-to-end project accounting solutions • Streamline customer project governance, financial control, and reporting processes • Collaborate closely with Finance, Supply Chain, Asset Management, and Sales consultants • Support and lead system configuration, testing, data migration, and deployment activities • Provide training and knowledge transfer to client staff