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BillingPlatform logo
BillingPlatform

One Platform, Infinite Possibilities

Implementation Manager

Implementation SpecialistCustomer SuccessOtherRemoteSeniorTeam 201-500Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

129 days ago

Salary

$60K / year

Seniority

Senior

Bachelor Degree4.5 yrs expEnglishERP

Job Description

Implementation Manager

BillingPlatform

• Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization • Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle • Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met • Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders • Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution • Provide day-to-day guidance and delivery oversight to a small implementation team • Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary • Manage change requests and delivery expectations in line with contractual commitments and project objectives • Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement • Support release readiness, go-live planning, and transition to customer success or support teams • Track delivery effort and progress to ensure projects remain predictable and well-managed • Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings • Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers

Job Requirements

  • Bachelor’s degree and 4–6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems
  • Demonstrated experience leading large-scale enterprise teams, including those involving system integrators or partner-led delivery
  • Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project)
  • Strong understanding of billing, invoicing, collections, and revenue recognition processes
  • Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams
  • Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions
  • Self-motivated, independent, and possessing the ability to learn quickly
  • Ability to travel up to 25%

Benefits

  • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and perks related to health and wellness provided by our medical carriers
  • Medical insurance coverage is effective on the first day of employment
  • 401(k) match that is 100% immediately vested
  • Discretionary and charitable time off program
  • Home office setup allowance, if fully remote

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