CAI logo
CAI

WHEN YOU NEED TO MEET A HIGHER STANDARD® in US | ASIA | EUROPE | AUSTRALIA

Technical Support Analyst

Location

Philippines

Posted

31 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Support Analyst

CAI

Role Description We are looking for a Remote Technical Support Analyst that provides administrative and technical support services that seamlessly facilitate the business unit's operation. This position will be full-time and remote. What You'll Do: - Taking customer calls Level 2 support in break fix of office printing and imaging equipment, software solutions that we provide. - If this cannot be rectified, book an onsite service engineer to go onsite and rectify the issue. - Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed. - If parts are needed, liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers. - Remote installation for when printing and imaging equipment is upgraded for our customers with the installation of print drivers and workflow such as scan to email. - Take care of our internal IT infrastructure as a system administrator. - Support any future clients who Orion takes on under an MSP and be the system administrator for the customer. Qualifications - Minimum secondary school completion and/or relevant experience. - Previous experience in managed and help desk customer support. - Customer service experience. - Desirable: Managed Print Services. - Proficiency in Microsoft Office applications. - Excellent communication skills. - Administration experience in a dynamic team environment. - Autonomy. - Collaboration with a dynamic and ever-growing team. - Opportunities for career development and support. - Self-starter with a strong willingness to learn and adapt positively to business needs. Requirements - MPS - Managed Print Services: - Installations of Printers (remote and onsite sometimes). - Download Print Drivers (correct ones for a Mac environment/graphics) and which protocol to use. - Do Scan to email (365, Gmail). - Do Scan to folder. - Be able to troubleshoot if this doesn’t work. - Break fix - When customers call to be able to troubleshoot, either complete the job or organize the vendor or our technicians to go out and complete the job. - MS - Managed Service: - Customer support with networking issues. - Microsoft Office troubleshooting. - Office 365 email configuration and setup. - 3rd party software management and troubleshooting. - Exposure to SAS and troubleshooting. - Networking skills: - Configuration of a router. - Switches, configure wireless access devices/points. - Configure email relay. - Manage server environment such as user accounts (create and delete). - Group policies. - Create folders. - General folder troubleshooting. - Manage virtual environments. - Hardware: - Troubleshoot hardware such as PCs and laptops and performance of these. - Diagnosis of these types of hardware. - Troubleshoot Windows. - Configuration and understanding of a NAS. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Related Categories

Related Job Pages

More Analyst Jobs

Full TimeRemoteTeam 10,001+Since 2020H1B No Sponsor

• Responsible for the design, development, documentation, analysis, creation, testing or modification of computer systems or programs for the P&W Engine Health Management Services (EHM). • Provide direct support to the P&W Proprietary software web based ADEM (Advanced Diagnostics and Engine Monitoring) and background ADEM software applications. • Work in the P&W Engine Services Commercial Aftermarket organization as part of the Engine Diagnostics Engine Health Management and Data Services team. • Responsible for supporting the Commercial Engines Aftermarket Team that is responsible for providing P&W EHM (Engine Health Management) Services for all GTF and legacy P&W engines under service contracts. • Work under supervision to support new software development for the Commercial Engine Aftermarket ADEM Operations and P&W Customers. • Support the Customer Setup, Customer Support and EMP Billing for ADEM Products in the Commercial Engine Fleet Management Programs. • Generate reports to allow P&W Management to understand the engines performance across the globe. • Responsible for Large Scale Data Processing, manually or automatically. • Communicate with contractor’s teams to ensure compliance in database quality standards.

United States
Job Closed
Pear Tree. logo

Loan Processor, Credit Analyst – Australian Mortgage

Pear Tree.

Hire smarter, hire globally — scale your business while saving up to 80% on local costs. www.pear-tree.com

Analyst31 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

• Manage client onboarding via Salestrekker (document collection, follow-ups, data accuracy) Frollo (open banking access) and Whatsapp (client/broker comms) • Assist clients with platform access and document upload queries • Issue compliance documents (credit guides, privacy docs, intro packs) • Conduct credit checks (Equifax / Access Seeker) • Assess borrowing capacity using Quickli Pro and lender calculators • Identify and prepare top lender options based on policy and servicing for broker review • Liaise with BDMs and credit teams to secure approvals and pricing • Order and interpret valuations (CoreLogic / Valocity) • Prepare and lodge complete, submission-ready applications • Manage post-submission conditions, MIRs, and settlement workflow • Handle top-ups for existing clients (same workflow, re-entry) • Document processes to build internal SOPs based on live experience in this business

Philippines
₱95K - ₱120K / month
RD Station logo

Junior Technical Implementation Analyst

RD Station

To empower the heroes and scale-ups that grow the economy

Analyst31 days ago
Full TimeRemoteTeam 1,001-5,000Since 2011H1B Sponsor

• Create custom API integrations between RD Station products and external systems; • Deliver automated solutions that exceed our clients' expectations; • Analyze external systems and their documentation to assess the technical feasibility of integrations; • Create and optimize JavaScript scripts for process automation; • Monitor, diagnose and resolve issues and failures related to integrations;

Brazil
Job Closed
onX logo

Senior Geospatial Analyst

onX

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration. While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries.

Analyst31 days ago
Full TimeRemoteTeam 201-500

Role Description onX is seeking a Senior Geospatial Analyst to support the Offroad vertical. You will play a critical role in ensuring that Offroad-related geospatial content moves reliably through onX systems and into customers’ hands. You will collaborate closely with Offroad Product Managers, a Geospatial Project Manager, as well as with developers to execute geospatial work that supports the Offroad product roadmap. This role is focused on implementation and delivery. You will apply strong technical judgment to build, maintain, and validate geospatial datasets and pipelines that are performant, scalable, and trustworthy. This role lives within the Content domain, which is responsible for cartography, data processing, data analysis, and data sourcing across onX. You will be part of a broader team of Geospatial Analysts, Geospatial Project Managers, and Engineers supporting multiple verticals across the organization. This role reports to a Geospatial Manager. This is a unique opportunity to lead mapping innovation at a company passionate about outdoor recreation and technical excellence. Qualifications - Bachelor’s degree in Geospatial, Geospatial Engineering, Computer Science, Hydrology, Geography, or related field; or equivalent technical experience. - 8+ years of geospatial industry experience, including dataset sourcing, development, transformation, and deployment. - Expert-level proficiency in QGIS and advanced geoprocessing techniques. - Expert with SQL, cloud-based analytical databases (e.g., BigQuery), PostGIS, spatial indexing, and performance optimization. - Strong Python skills, including experience with GDAL, geopandas, PyQGIS, and automation frameworks. - Demonstrated ability to operate within complex spatial data pipelines, using version control (Git), and collaborative workflows to deliver reliable, maintainable solutions. - Proven ability to use Claude Code or other AI coding assistants to generate scripts, automate tasks, and accelerate spatial workflows. - Familiarity with Offroad-relevant datasets such as trail networks, road and route conditions, terrain data, land ownership, or other location-based content used in off-road recreation and land-access contexts. - Familiarity with trail data sources, vendors, and key players in that space. - Proven ability to work autonomously on complex, ill-defined projects, bringing structure, clarity, and execution rigor to ambiguous problem spaces. - Ability to clearly communicate technical concepts to non-technical partners. - Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. Requirements - Serve as the Senior Geospatial Analyst supporting the Offroad vertical, owning the technical approach, sequencing, and delivery of geospatial work defined by the Offroad Geospatial Project Manager. - Execute geospatial work that supports connected content initiatives by implementing datasets and workflows that enable Offroad content to be used consistently across multiple product features and experiences. - Support content trust initiatives by executing audits, refreshes, and cleanup of high-impact Offroad datasets, applying technical judgment to ensure content is accurate, maintainable, and fit for long-term use, including identifying dataset candidates for update, replacement, or retirement. - Leverage existing geospatial pipelines and contribute to the improvement and development of new processes as needed, ensuring reliable delivery of data from source systems into customer-facing products and services. - Lead complex geospatial processing and analysis such as multi-source data integration, conflation, and large-scale QA/QC, applying expert judgment to resolve ambiguity and edge cases. - Use Claude Code and other AI tools to generate, optimize, and automate geospatial workflows, including feature extraction, segmentation, classification, conflation, and QA. - Proactively identify data quality risks, pipeline gaps, or platform limitations and surface recommendations to the Offroad Geospatial Project Manager. - Analyze data, create dashboards, and monitor data health metrics to provide insights that inform business decisions and support overall product health. - Research and evaluate geospatial data sources, making recommendations for new sources or improvements to existing ones. - Partner closely with engineers to ensure geospatial solutions are performant, maintainable, and aligned with platform best practices. - Own the end-to-end execution quality of assigned initiatives, from intake through production release and post-launch validation. - Use version control (Git) and collaborative workflows to drive consistency and repeatability across the broader Geospatial team. - Provide technical guidance and informal mentorship to other Geospatial Analysts as needed. - Communicate clearly and confidently about technical decisions, risks, and progress to cross-functional partners. - Other ad hoc duties as assigned by the Supervisor. Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation. Benefits - Competitive salaries, annual bonuses, equity, and opportunities for growth. - Comprehensive health benefits, including a no-monthly-cost medical plan. - Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents. - 401k matching at 100% for the first 3% you save and 50% from 3-5%. - Company-wide outdoor adventures and amazing outdoor industry perks. - Annual “Get Out, Get Active” funds to fuel your active lifestyle. - Flexible time away package that includes PTO, STO, VTO, and paid holidays.

United States
$94K - $118K / year