The successful candidate must be based in Canada and located within the Eastern or Atlantic time zones. About Liferaft Liferaft builds software that helps organizations find, understand, and act on potential risks from publicly available information. Our clients include corporate security teams around the world, including some of the world’s leading organizations. We’re a remote-first company committed to building a high-performing, values-driven team that operates with clarity, discipline, accountability, and care.  Liferaft was recently acquired by global security company Securitas, expanding our ability to deliver intelligence-led security at scale. Together, our technology and security solutions help these organizations protect their people, assets, and operations, making a meaningful impact in the world we live in. What you do as the Executive Operations Associate at Liferaft This is a unique early-career role working directly with the CEO and Senior Leadership Team (SLT) of a remote-first, growth-stage SaaS company operating within a global organization. While our headquarters are in Halifax, NS, preference will be given to candidates based in Toronto, ON. The role includes some travel, such as quarterly SLT meetings, company events, and conferences, with the potential for part-time in-office work in the future. You’ll gain exposure to how a leadership team and business operates, across strategy, execution, communication, and decision-making, while playing a critical role in keeping that team aligned, organized, and effective. In addition to supporting the CEO, this role helps reduce day-to-day coordination and operational burden across the broader leadership team, ensuring leaders can stay focused on priorities while key logistics, communication, and follow-through are handled effectively. While this role is administrative in nature and includes core executive assistance responsibilities, it is designed for someone with interests and ambitions in growing operational responsibilities over time. If you’re hard working, highly organized, intellectually curious, and eager to learn how a growth-stage company is run from the inside, this role offers an exceptional opportunity. Core Responsibilities Executive & Leadership Support - Manage complex calendars, scheduling, and coordination for the CEO and SLT - Prepare agendas, capture key decisions and action items, and track follow-ups from senior leadership meetings - Support internal communications on behalf of leadership - Coordinate travel, logistics, and scheduling across the CEO and leadership team (including flights, accommodations, and key internal/external meetings) Leadership Team Operations & Coordination - Assist the leadership team in communication across the organization by helping coordinate company-wide updates, meetings, and events - Assist in maintaining the corporate calendar and schedule of events - Support planning, documentation, and operational rhythms of the leadership team - Assist with leadership team and board meeting scheduling, agenda preparation, and  timely distribution of materials Reporting & Business Insights - Support the development and maintenance of leadership team reporting and scorecards (e.g. gathering inputs, formatting and ensuring materials are ready for review) - Help build and organize KPI dashboards and internal reporting - Engage teams across the company to gather and synthesize relevant business insights for the leadership team Cross-Functional & Parent Company Coordination - Assist with coordination and communication with our parent company, Securitas - Identify opportunities to improve processes, organization, and clarity across the business

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. What You'll Do We are seeking a results-driven Director of Global Direct-to-Consumer (DTC) Operations to lead and scale end-to-end DTC operations across markets. This role owns the Order-to-Porch experience, partnering cross-functionally to deliver exceptional consumer service, operational efficiency, and profitable growth through a culture of continuous improvement, automation, and AI-enabled decision-making. The ideal candidate brings deep expertise across DTC fulfillment, order management, last-mile logistics, inventory strategy, and cross-functional leadership, with a demonstrated ability to embed operational excellence and innovation at scale. Own and Elevate the Order-to-Porch Consumer Experience - Partner cross-functionally to define and execute global fulfillment and order management strategies that deliver seamless order processing, end-to-end visibility, and reliable last-mile delivery. - Establish, monitor, and continuously improve KPIs (e.g., Order to Porch, Lost-in-transit, cost per unit, consumer satisfaction) using data, experimentation, and automation. - Lead root-cause analysis and continuous improvement initiatives to eliminate friction and variability across the consumer journey. Optimize Returns & Refunds Through Continuous Improvement - Partner with Reverse Logistics to design and continuously optimize returns and refunds processes to improve speed-to-refund, reduce cost, and enhance consumer trust. - Apply Lean principles, automation, and AI-enabled insights to reduce touchpoints, improve recovery, and prevent avoidable returns. Own Inventory & Fulfillment Strategy - Ensure optimal in-stock availability of products, parts, and accessories through data-driven inventory planning and replenishment strategies. - Optimize fulfillment network design and inventory placement using advanced analytics and AI to balance speed, cost, and scalability. - Drive continuous improvement with DC Operations and 3PL partners through performance management, process standardization, and technology enablement. Optimize Parcel Freight & Logistics - Leverage predictive analytics and AI to partner with internal stakeholders for carrier selection, routing decisions, and capacity planning. - Establish a test-and-learn mindset to continuously improve network performance and resilience to deliver against Drive Technology, Automation & AI Innovation - Partner with Digital Technology and Logistics teams to deploy scalable order management, fulfillment automation, and omnichannel capabilities. - Champion the adoption of AI-driven solutions across forecasting, exception management, fraud prevention, and customer experience. - Standardize processes and embed continuous improvement mechanisms to ensure technology delivers measurable business impact. Enable Commercial & Promotional Strategy - Collaborate with DTC Commercial and Marketing teams to enable promotions, bundles, and launches that are operationally efficient, scalable, and margin-accretive. - Use scenario modeling and AI-enabled forecasting to ensure operational readiness for peak events and global expansion. What You'll Bring - Proven leadership experience in DTC operations, including order management, fulfillment, last-mile logistics, inventory, and consumer experience. - Demonstrated success embedding continuous improvement methodologies (Lean, Six Sigma, or similar) in complex, fast-moving environments. - Experience applying automation and AI to improve operational performance, decision-making, and scalability. - Strong financial acumen with a track record of managing budgets, optimizing cost-to-serve, and driving sustainable savings. - Data-driven decision-maker with deep experience using KPIs, analytics, experimentation, and insights to drive results. - Collaborative, influential leader with success partnering across Commercial, Technology, Supply Chain, and Finance. - Clear, executive-level communicator able to translate operational and technical insights into business impact. - A hands-on, entrepreneurial mindset-comfortable rolling up your sleeves, leading by example, and building high-performing teams. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $161,300-$247,300 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

About the company Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the role We are seeking a motivated and eager Technical Operations Engineer to join our dynamic team. In this role, you will work closely with the Senior Technical Operations Engineers and our product support team assisting with support and maintenance of our hardware and software solutions. You will provide crucial support to ensure a quality customer experience throughout the support request lifecycle. This role is essential for developing foundational technical skills and understanding the bridge between the customer, our support teams, and our internal development teams. Your responsibilities will focus on supporting our personnel and devices in the field via remote Tier 2 troubleshooting, network assessments, and interfacing with clients. In parallel with technical support, the role entails assisting with implementation of best practices and documentation. A strong willingness to learn, basic technical skills, and a dedication to customer satisfaction are key to success in this role. What you'll do: Customer Engagement Support: Prioritize customer experience while working towards issue resolution on support requests escalated to Tier 2. Partner with our Product Support, Clinical Success and Engineering teams to create successful outcomes for our customers. Engage directly with our customers and their technical personnel to resolve technical issues. Ensure continuous adherence to SLAs and provide timely written and verbal communications, along with the ability to effectively communicate with various stakeholders. Troubleshooting & Support: Serve as an escalation point for our Tier 1 Product Support team. Quickly diagnose and resolve technical issues that are assigned to the Tier 2 queue. Collaborate with Tier 1 teams members throughout the support request lifecycle. Manage communication between internal and external stakeholders for a given support request. Ensure any matters escalated beyond Tier 2 are progressing with the appropriate stakeholders. Customization Documentation: Assist Senior Engineers in documenting customer-specific requirements and custom feature requests. Network Monitoring Assistance: Monitor network performance using established tools and report issues to the senior team. Assist with basic network assessments and documentation of the customer environment. Documentation Maintenance: Assist with the creation, organization, and maintenance of comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures. About you - Bachelor’s degree in Computer Science, Information Technology, or a related field. - +2 years of experience in a technical support, service delivery or field engineer role. - Basic familiarity with provisioning and deploying hardware within a network. - Familiarity with command-line interfaces (Linux/MacOS preferred) and basic scripting concepts (Python, Bash). - Familiarity with typical operating systems (MacOS, iOS, etc.), common software applications, and basic hardware troubleshooting. - Basic understanding of network infrastructure concepts (routers, switches, firewalls) and network monitoring tools (e.g., ability to read logs or reports). - Eager to learn, with strong problem-solving abilities and attention to detail. - Strong verbal and written communication skills and the ability to work effectively in a team environment. - Willingness to travel as required to meet customer needs (estimated 10-25%). Details - The annual salary for this role is $125k-155k, plus benefits (including medical, dental, and vision) - This role will require up to 25% travel. - Flexible PTO - Location: Remote, US - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Serve as the primary liaison between internal stakeholders and external research vendors, coordinating across Legal, Privacy, Procurement, Cybersecurity, Finance, and other partner groups to facilitate vendor onboarding, approvals, compliance reviews, contract execution, and governance requirements. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks, including vendor records, contracts, compliance status, risk assessments, privacy and security reviews, audit documentation, and other required records to ensure operational transparency, regulatory compliance, and audit readiness. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking, identifying and escalating operational, contractual, privacy, security, or performance risks as needed. • Develop, document, and continuously improve vendor management processes, standards, and governance practices that drive consistency, accountability, transparency, and scalability across the organization. • Partner with internal stakeholders and external vendors to resolve operational issues, mitigate risk, and improve overall vendor effectiveness, compliance, and business partnership outcomes. • Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements. • Develop, maintain, and enhance budget trackers, dashboards, reporting tools, and operational metrics using Smartsheet and other platforms to provide visibility into budget performance, spending trends, and financial health. • Monitor budget utilization, forecast accuracy, and financial performance, proactively identifying variances, risks, and opportunities for improvement while recommending appropriate mitigation strategies. • Partner with leadership to support annual planning, forecasting, budget reviews, and financial reporting activities. • Collaborate with Finance and Procurement to ensure accurate budget allocation, timely invoice processing, payment reconciliation, and compliance with financial controls.