About the company Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the role We are seeking a motivated and eager Technical Operations Engineer to join our dynamic team. In this role, you will work closely with the Senior Technical Operations Engineers and our product support team assisting with support and maintenance of our hardware and software solutions. You will provide crucial support to ensure a quality customer experience throughout the support request lifecycle. This role is essential for developing foundational technical skills and understanding the bridge between the customer, our support teams, and our internal development teams. Your responsibilities will focus on supporting our personnel and devices in the field via remote Tier 2 troubleshooting, network assessments, and interfacing with clients. In parallel with technical support, the role entails assisting with implementation of best practices and documentation. A strong willingness to learn, basic technical skills, and a dedication to customer satisfaction are key to success in this role. What you'll do: Customer Engagement Support: Prioritize customer experience while working towards issue resolution on support requests escalated to Tier 2. Partner with our Product Support, Clinical Success and Engineering teams to create successful outcomes for our customers. Engage directly with our customers and their technical personnel to resolve technical issues. Ensure continuous adherence to SLAs and provide timely written and verbal communications, along with the ability to effectively communicate with various stakeholders. Troubleshooting & Support: Serve as an escalation point for our Tier 1 Product Support team. Quickly diagnose and resolve technical issues that are assigned to the Tier 2 queue. Collaborate with Tier 1 teams members throughout the support request lifecycle. Manage communication between internal and external stakeholders for a given support request. Ensure any matters escalated beyond Tier 2 are progressing with the appropriate stakeholders. Customization Documentation: Assist Senior Engineers in documenting customer-specific requirements and custom feature requests. Network Monitoring Assistance: Monitor network performance using established tools and report issues to the senior team. Assist with basic network assessments and documentation of the customer environment. Documentation Maintenance: Assist with the creation, organization, and maintenance of comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures. About you - Bachelor’s degree in Computer Science, Information Technology, or a related field. - +2 years of experience in a technical support, service delivery or field engineer role. - Basic familiarity with provisioning and deploying hardware within a network. - Familiarity with command-line interfaces (Linux/MacOS preferred) and basic scripting concepts (Python, Bash). - Familiarity with typical operating systems (MacOS, iOS, etc.), common software applications, and basic hardware troubleshooting. - Basic understanding of network infrastructure concepts (routers, switches, firewalls) and network monitoring tools (e.g., ability to read logs or reports). - Eager to learn, with strong problem-solving abilities and attention to detail. - Strong verbal and written communication skills and the ability to work effectively in a team environment. - Willingness to travel as required to meet customer needs (estimated 10-25%). Details - The annual salary for this role is $125k-155k, plus benefits (including medical, dental, and vision) - This role will require up to 25% travel. - Flexible PTO - Location: Remote, US - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

• Monitor and support the LeoLabs global radar network, ensuring radar availability, high-quality sensor data, and real-time situational awareness. • Take restorative action when anomalies arise and escalate issues quickly and accurately. • Detect and respond to potential physical and cyber threats affecting radar operations. • Help build the future of the ROC, including designing processes, developing playbooks, defining critical monitoring points, and identifying opportunities for automation and growth. • Support special operational events (e.g., LEOP) and assist with remote support for maintenance activities. • Collaborate closely with cross-functional teams across engineering, software, and global radar operations.

• Oversees the daily execution of IT Service Desk and infrastructure operations, ensuring consistent, high‑quality technical support while managing ticketing performance, SLA adherence, Jira administration, and continuous workflow optimization. • Gathers and translates stakeholder requirements into effective policies, standards, and operational guidance, fostering strong cross‑functional relationships across IT Operations, IT Service Management, Product, Project Management, and Executive Leadership. • Supports incident and problem management through technical analysis and reporting communicating complex issues to both technical and non‑technical audiences. • Upholds rigorous quality assurance standards, drives process improvements, and leads implementations, change control activities, and incident response efforts. • Prepares and presents reports to leadership, while providing full people leadership across hiring, onboarding, coaching, and performance management to cultivate a culture of accountability, continuous improvement, and customer‑centric service.

Benefits: - 401(k) matching - Competitive salary - Health insurance - Opportunity for advancement American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network. Key Responsibilities - Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations - Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues - Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement - Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process - Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements - Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance - Assist with special projects and other duties as assigned Qualifications - Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred - Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments - Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred - Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management - Proven ability to analyze RCM performance metrics and translate data into actionable insights - Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders - Strong problem‑solving skills with a collaborative, service‑oriented mindset - Ability to manage multiple priorities in a fast‑paced environment - Proficiency with RCM systems, practice management platforms, and reporting tools - Willingness and ability to travel as needed This is a remote position.