• Monitor and support the LeoLabs global radar network, ensuring radar availability, high-quality sensor data, and real-time situational awareness. • Take restorative action when anomalies arise and escalate issues quickly and accurately. • Detect and respond to potential physical and cyber threats affecting radar operations. • Help build the future of the ROC, including designing processes, developing playbooks, defining critical monitoring points, and identifying opportunities for automation and growth. • Support special operational events (e.g., LEOP) and assist with remote support for maintenance activities. • Collaborate closely with cross-functional teams across engineering, software, and global radar operations.

• Oversees the daily execution of IT Service Desk and infrastructure operations, ensuring consistent, high‑quality technical support while managing ticketing performance, SLA adherence, Jira administration, and continuous workflow optimization. • Gathers and translates stakeholder requirements into effective policies, standards, and operational guidance, fostering strong cross‑functional relationships across IT Operations, IT Service Management, Product, Project Management, and Executive Leadership. • Supports incident and problem management through technical analysis and reporting communicating complex issues to both technical and non‑technical audiences. • Upholds rigorous quality assurance standards, drives process improvements, and leads implementations, change control activities, and incident response efforts. • Prepares and presents reports to leadership, while providing full people leadership across hiring, onboarding, coaching, and performance management to cultivate a culture of accountability, continuous improvement, and customer‑centric service.

Benefits: - 401(k) matching - Competitive salary - Health insurance - Opportunity for advancement American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network. Key Responsibilities - Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations - Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues - Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement - Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process - Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements - Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance - Assist with special projects and other duties as assigned Qualifications - Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred - Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments - Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred - Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management - Proven ability to analyze RCM performance metrics and translate data into actionable insights - Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders - Strong problem‑solving skills with a collaborative, service‑oriented mindset - Ability to manage multiple priorities in a fast‑paced environment - Proficiency with RCM systems, practice management platforms, and reporting tools - Willingness and ability to travel as needed This is a remote position.

Role Description This role impacts significant service segments while managing complexity and achieving business goals. You will be accountable for developing strategies and ensuring profitability through effective governance. By driving revenue growth and aligning business operations, you will play a crucial role in delivering excellence and innovation in technology. Your leadership will enhance team productivity and foster relationships essential for success. The position requires a blend of strategic thinking and operational oversight to navigate the dynamic market landscape effectively. - Manage overall business success of a set of services and solutions. - Establish strategies and business plans to support growth initiatives. - Monitor and analyze performance metrics and deliver action plans. - Drive process improvements for operational effectiveness. - Foster relationships with stakeholders and functional teams. - Provide coaching and leadership for team development. - Create a high-performance, inclusive work environment. Qualifications - Minimum of 8 years of experience in Service Business Management. - Proven track record in leading teams and managing projects. - Strong knowledge of market dynamics and business strategies. - Excellent management, communication, and negotiation skills. - Ability to drive change and provide thought leadership. - Familiarity with financial reporting tools. - Experience in managing cross-functional, global teams. Benefits - Comprehensive health and wellbeing benefits. - Personal and professional development programs. - Commitment to unconditional inclusion and diversity. - Flexibility to manage work-life balance. - Opportunities for career growth within the organization. - Engaging and supportive work culture. - Collaborative environment with a focus on innovation.