• Drive organizational readiness and user adoption of SAP • Own enterprise change enablement and balance people adoption to drive business readiness, data integrity, and stable cutovers • Perform stakeholder and impact assessments across SAP workstreams (Order-to-Cash, Procure-to-Pay, Record-to-Report, Plan-to-Produce) • Lead change strategy, communications, and role-based training for end users, super users, and leaders • Monitor adoption metrics and KPIs • Facilitate post-go live support and continuous improvement

• Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc. • Work within and outside the SAP department to determine best practices for future landscapes; • Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc. • Drive continual improvement in systems operations through collaboration with both delivery and development teams. • Actively engage in root cause analysis, in collaboration with software development and other delivery teams. • Collaborate with team leaders and team members to review workflow processes and SOPs. • Execute against defined project goals.

• Provide ongoing support, maintenance and optimization of SAP MM solutions • Ensure the efficiency of materials, procurement and inventory processes.

• Provide functional support for SAP FI modules (GL, AP, AR), Asset Accounting (AA), and Treasury/Cash Management, assisting business users. • Handle continuous improvement requests, fixes, and incident management. • Analyze, prioritize, and monitor support tickets within the AMS. • Serve as the interface between internal areas and external SAP vendors/consultants. • Support critical cycles: accounting close, payments, and reconciliations. • Ensure SLA compliance, delivery quality, and on-time execution. • Support functional testing (UAT) and solution validation. • Contribute to process standardization and documentation. • Operate in a multinational, multicultural environment.