Role Description The Coordinator, People Development & Insight reports to the Senior Manager, National Administration, Talent Services and works closely with the coordinator team. The coordinator is responsible for supporting the National team and their clients in the PD&I business line. - Coordinate and manage the various consultants’ business activities, including all their delivery and business development efforts. - Plan, schedule, organize, and manage the day-to-day activities relating to client care services and business intake, while maintaining the highest quality of service. How you'll make an impact - Act as first line of contact to support the consultants in providing administrative support and coordination of their service requirements (including scheduling, creating draft communications, updating and proofreading materials, creating and maintaining spreadsheets, organizing documents and creating filing systems, capturing and summarizing meeting notes, providing technical support for virtual deliveries, etc.). - Work in cooperation with other coordinators to assist with project management of national activities that includes creating and executing on project plans, invoicing, reporting, etc. - Respond to client inquiries. - Develop and implement work procedures to improve our service offering through communications and follow-ups to clients. - Monitor the progress of client mandates and flag issues to leader. - Actively use and maintain the contact management system, Invenias. - Assist in the creation of service offerings, RFP’s, and procedures for corporate clients. Qualifications - Strong written and verbal communication skills in both French & English. - An unwavering commitment to customer service, with the ability to develop and build productive relationships with both colleagues and corporate clients. - Organized, efficient, and has a strong attention to detail. - Strategic-relationship skills – listens attentively, solves problems creatively, and uses diplomatic discretion and tact to achieve win-win outcomes. - Shows initiative and can work independently, or as a team player working in tandem with others, to prioritize activities. - Demonstrated ability to manage and coordinate projects. - Strong analytical skills. - Aptitude to develop and implement new procedures. - Ability to be discrete and maintain confidentiality. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, PDF). - Ease with editing and formatting robust Word documents. - A University or College degree, diploma, or equivalent work experience. Benefits - Flexible medical & dental coverage to meet your household's needs. - Life, Dependent Life and AD & D Insurance options. - Retirement savings including RRSP including a company match, TFSA, pension and more. - Employee Stock Purchase Plan. - Educational expense reimbursement. - Employee assistance programs. - Discounted gym membership (GoodLife Fitness). - Opportunity for flexible work arrangements. - Paid sick days & personal days. - Employee education recognition program. - Employee referral bonus program.

Role Description Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted. - Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams. - Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end. - Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy. - Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position. - Leverage people data and analytics to build narratives that drive leadership alignment, using AI to go deeper and faster, and bring insights to the table, not just reports. - Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute. - Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function. - Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence. - Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle. - Contribute to global People initiatives across Karbon's six operating regions. Qualifications - 5+ years of progressive HR experience, including some business partnering, and at a minimum, a strong generalist background. - Prior SaaS or high-growth tech experience is essential. - Genuine GTM domain fluency — baseline knowledge of key metrics relevant to a Customer and Sales org (e.g., GDR, NDR, churn, pipeline coverage, and quota attainment). - A proactive partnering instinct is essential; you don't wait to be asked. - Demonstrated ability to build credibility at a senior level — you show up as a peer, not a support function. - Proven ability to challenge leaders constructively. - Data fluency — ability to build compelling narratives from people data, increasingly powered by AI. - Hands-on fluency with AI tools and agentic workflows. - Strong working knowledge of US employment law and HR compliance. - A project driver: known for delivering results across multiple initiatives simultaneously without close supervision. - Experience coaching senior leaders through org design decisions and workforce planning. - Unquestioned integrity, high EQ, and personal maturity. - Genuine curiosity about where AI is taking the future of work. Benefits - Flexible Time Off with an encouraged 4 weeks use per year. - Company paid medical for you and eligible spouse/partner and dependents. - Paid dental and vision for you and eligible spouse/partner and dependents. - 401(k) with company matching. - Flexible Spending Account. - Up to 8 weeks paid parental leave. - Work-from-home stipend. - Collaborative, team-oriented culture that embraces diversity. - Fast-growing company that promotes high performers from within. Company Description Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

• Vermittlung der HR-generalistischen Grundlagen an Einsteiger anhand eines festgelegten Curriculums • Motivieren der Teilnehmenden und Unterstützung hin zu individuellen Höchstleistungen • Dokumentation von Anwesenheiten, Unterrichtsfortschritten und Leistungsständen der Teilnehmenden • Gestaltung und Aufrechterhaltung einer positiven Gruppendynamik in einer reinen Onlineveranstaltung für ein angenehmes Lern- und Arbeitsklima der Teilnehmenden • Enge virtuelle Zusammenarbeit mit unseren Lern- und Karriere-Teams, um ein ansprechendes und praxisorientiertes Ausbildungserlebnis zu gewährleisten • Aktive Mitgestaltung bei der Curriculumentwicklung und der kontinuierlichen Verbesserung der Lerninhalte auf Basis aktueller Markttrends

• Partner proactively and deeply with senior leaders across Customer and Sales. • Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver. • Use AI to effectively report and manage complex employment relations cases. • Review and stay current on various reporting for your client groups. • Challenge leaders constructively, balancing strong support with the willingness to push back on decisions. • Leverage people data and analytics to build narratives that drive leadership alignment. • Own and drive HR project management across your client groups. • Build trusted, high-quality relationships with VP and C-suite level stakeholders. • Be a change agent for people programs. • Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience. • Contribute to global People initiatives across Karbon's six operating regions.