• Partner proactively and deeply with senior leaders across Customer and Sales. • Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver. • Use AI to effectively report and manage complex employment relations cases. • Review and stay current on various reporting for your client groups. • Challenge leaders constructively, balancing strong support with the willingness to push back on decisions. • Leverage people data and analytics to build narratives that drive leadership alignment. • Own and drive HR project management across your client groups. • Build trusted, high-quality relationships with VP and C-suite level stakeholders. • Be a change agent for people programs. • Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience. • Contribute to global People initiatives across Karbon's six operating regions.

Role Description Are you passionate about People Operations and ready to join a dynamic team in a transformative environment? Join us as a Senior People Operations Specialist in EMEA, where you'll contribute to shaping the future of our HR processes and systems. With a focus on innovation, collaboration, and growth, this role offers the opportunity to make a real impact within a company that embraces AI and cutting-edge solutions. - Serve as a key People Operations partner for the EMEA region, providing proactive and consultative end-to-end support to employees, managers, and internal stakeholders across the employee lifecycle, HR systems, policy interpretation, benefits, and local compliance, in alignment with global standards and a positive employee experience. - Act as a subject-matter expert and hands-on contributor for the implementation, enhancement, and ongoing optimisation of core People systems (primarily Workday), including configuration, testing, documentation, training delivery, and adoption support. - Contribute to the design and delivery of new People Team programs and initiatives, supporting change management and stakeholder engagement across EMEA. - Identify opportunities for automation and process improvement, independently driving initiatives that streamline workflows, reduce manual effort, and improve accuracy and efficiency. - Collaborate closely with regional and global People Team partners to ensure consistent practices, knowledge sharing, and continuous improvement across People Operations. Key Projects and Targets - Implementation and further phases of Workday. - Exploring AI opportunities for process improvement. - Supporting transformational initiatives for the People Team. Qualifications - 5-7 years of experience in a similar role within People Operations. - Strong expertise in Workday or similar HRIS systems. - Passion for People Operations and a proactive, team-oriented mindset. - Analytical thinking and a drive for continuous improvement. - Multilingual skills and knowledge of European labor laws are highly desirable. - Background in benefits management is a plus. - Flexible and adaptable to a dynamic work environment. - Excellent communication and collaboration skills. Benefits - We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. - Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. - This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. - With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. - We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. - We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

• Serve as a primary point of contact for employee questions related to policies, benefits, and general HR inquiries • Support onboarding and offboarding processes, ensuring a seamless employee experience • Maintain accurate employee records and HR systems (HRIS) • Assist with performance management cycles, employee relations matters, and engagement initiatives • Partner with leadership to support employee development and retention efforts • Ensure compliance with federal, state, and local employment laws and internal policies • Help implement and improve HR programs, policies, and processes • Support initiatives that enhance employee engagement, culture, and communication • Assist in administering employee surveys and action planning • Help coordinate company events, trainings, and internal programs • Partner with recruiters and hiring managers to support hiring needs • Assist with job postings, interview scheduling, and candidate communications • Help manage applicant tracking system (ATS) updates and candidate pipelines • Support a positive candidate experience throughout the hiring process

• Act as a resource for employees, providing information and answering inquiries • Maintain People & Culture email inbox and answer employee inquiries through People & Culture phone line • Present new hire orientation on regular cadence to new hires in the Americas region • Manager exit logistics process • Manage the processing of employee changes, internal movement, set-up of new hires, and general employee maintenance with payroll team • Perform system administration duties for Performance Management and Learning Management software • Maintain personnel files in compliance with applicable legal requirements • Keep employee records up-to-date in a timely fashion • Respond to data requests from partners within People & Culture and other business areas • Create ongoing reporting of employee data and send to various internal teams • Other duties as assigned