Digital Science

- **Cloud Infrastructure Leadership **- Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements. - **Strategy Development **- Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity while aligning supporting capabilities (monitoring, alerting, tooling), company objectives and Technology/Product roadmaps. Work with Senior Leadership and key stakeholders to align the infrastructure strategy with the overall business objectives and develop a strategic roadmap ensuring that Infrastructure Operations supports business goals. - **Leadership **- Lead and mentor teams of DevOps/SRE/Infrastructure Engineers with a focus on continuous professional development and high performance. - **Operational Excellence** - Gather and document operational requirements centred around contractual compliance, business needs and industry best practice. Utilise these requirements to design appropriate monitoring, alerting and incident response practices. Identify and implement automation candidates to further maximise the efficiency of the teams. Ensure 24/7/365 operational stability and performance of infrastructure, meeting or exceeding business requirements. Oversee capacity planning, change management and performance tuning to optimise performance while ensuring scalability, high availability and preparation for disaster recovery across all infrastructure aspects. - **Security and Compliance** - Collaborate closely with the security team to ensure that infrastructure adheres to and aligns with required frameworks, policies, procedures and evidence gathering requirements (spanning ISO 27001, ISO 27701, Cyber Essentials). Oversee the successful operation of Disaster Recovery and Business Continuity plans in collaboration with the Security team and ensure these are regularly tested and continuously improved. - **Collaboration** - Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation. - **Vendor Management** - Manage key vendor relationships with cloud service providers and other 3rd party vendors. Horizon scan for new products and features which can be leveraged to improve the return on infrastructure investment. - **Budget Management **- Contribute to the development, management and reporting of the infrastructure operations budget, forecasting needs according to business requirements.

• Cloud Infrastructure Leadership - Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements. • Strategy Development - Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity while aligning supporting capabilities (monitoring, alerting, tooling), company objectives and Technology/Product roadmaps. Work with Senior Leadership and key stakeholders to align the infrastructure strategy with the overall business objectives and develop a strategic roadmap ensuring that Infrastructure Operations supports business goals. • Leadership - Lead and mentor teams of DevOps/SRE/Infrastructure Engineers with a focus on continuous professional development and high performance. • Operational Excellence - Gather and document operational requirements centred around contractual compliance, business needs and industry best practice. Utilise these requirements to design appropriate monitoring, alerting and incident response practices. Identify and implement automation candidates to further maximise the efficiency of the teams. Ensure 24/7/365 operational stability and performance of infrastructure, meeting or exceeding business requirements. Oversee capacity planning, change management and performance tuning to optimise performance while ensuring scalability, high availability and preparation for disaster recovery across all infrastructure aspects. • Security and Compliance - Collaborate closely with the security team to ensure that infrastructure adheres to and aligns with required frameworks, policies, procedures and evidence gathering requirements (spanning ISO 27001, ISO 27701, Cyber Essentials). Oversee the successful operation of Disaster Recovery and Business Continuity plans in collaboration with the Security team and ensure these are regularly tested and continuously improved. • Collaboration - Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation. • Vendor Management - Manage key vendor relationships with cloud service providers and other 3rd party vendors. Horizon scan for new products and features which can be leveraged to improve the return on infrastructure investment. • Budget Management - Contribute to the development, management and reporting of the infrastructure operations budget, forecasting needs according to business requirements.

• Cloud Infrastructure Leadership - Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements. • Strategy Development - Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity while aligning supporting capabilities (monitoring, alerting, tooling), company objectives and Technology/Product roadmaps. Work with Senior Leadership and key stakeholders to align the infrastructure strategy with the overall business objectives and develop a strategic roadmap ensuring that Infrastructure Operations supports business goals. • Leadership - Lead and mentor teams of DevOps/SRE/Infrastructure Engineers with a focus on continuous professional development and high performance. • Operational Excellence - Gather and document operational requirements centred around contractual compliance, business needs and industry best practice. Utilise these requirements to design appropriate monitoring, alerting and incident response practices. Identify and implement automation candidates to further maximise the efficiency of the teams. Ensure 24/7/365 operational stability and performance of infrastructure, meeting or exceeding business requirements. Oversee capacity planning, change management and performance tuning to optimise performance while ensuring scalability, high availability and preparation for disaster recovery across all infrastructure aspects. • Security and Compliance - Collaborate closely with the security team to ensure that infrastructure adheres to and aligns with required frameworks, policies, procedures and evidence gathering requirements (spanning ISO 27001, ISO 27701, Cyber Essentials). Oversee the successful operation of Disaster Recovery and Business Continuity plans in collaboration with the Security team and ensure these are regularly tested and continuously improved. • Collaboration - Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation. • Vendor Management - Manage key vendor relationships with cloud service providers and other 3rd party vendors. Horizon scan for new products and features which can be leveraged to improve the return on infrastructure investment. • Budget Management - Contribute to the development, management and reporting of the infrastructure operations budget, forecasting needs according to business requirements.

• As our VP of Infrastructure Operations, you will be part of our Technology team, overseeing the strategy, design and management of our (predominantly) cloud infrastructure which centres on AWS and GCP. • You will lead cross-functional teams, manage vendor relationships and ensure the reliability, performance, availability and efficiency of cloud services in a fast-paced, high growth environment. • Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements. • Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity. • Collaborate closely with the security team to ensure that infrastructure adheres to required frameworks, policies, procedures and evidence gathering requirements. • Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation.

• Provide expert administrative support across the full employee lifecycle globally — including onboarding (I-9 verification), employment changes, absences, benefits, and offboarding. • Process bi-weekly US payroll and support monthly payroll in European and Australian markets; maintain accurate colleague data across the HRIS in compliance with local labour laws. • Serve as the primary contact for colleague and manager enquiries on people policies, procedures, and HRIS; monitor the ticketing system to ensure requests are triaged, actioned, and resolved to SLA. • Maintain the internal people knowledge base and coordinate ISO audit preparation, including record-keeping, stakeholder liaison, and compliance documentation management. • Act as first-line support for HRIS enquiries, providing basic training and resolving routine issues; assist in creating standard reports and maintaining documentation of procedures, settings, and workflows. • Identify automation and process improvement opportunities; support system upgrades, integrations, and new implementations to meet Digital Science's operational needs. • Investigate and resolve people operations issues by applying established policies and controls; coordinate with employees, managers, People Partners, and vendors to enable timely resolution. • Identify recurring issues, data inconsistencies, or process gaps and contribute recommendations for improvement. • Regularly identify and implement ways of working improvements; act as a bridge between the people team and the business to drive automation, simplification, and process efficiency. • Use people data and HR analytics to identify trends, surface risks, and inform priorities; contribute to regular reporting on people metrics and advocate for the employee experience using lifecycle and pulse survey insights. • Invest in personal and professional growth, engage in cross-functional knowledge sharing, and foster a collaborative, innovative team environment.

• Deliver responsive, high-quality technical support for both Figshare and Elements users, including researchers, administrators, and institutional IT teams. • Triage incoming support tickets, troubleshoot issues, identify resolution paths, and communicate clearly and empathetically with users throughout the ticket lifecycle. • Escalate complex issues appropriately to product, engineering, or implementation teams, while ensuring clear documentation and follow-through. • Support configuration and change requests by applying database or UI-level customizations according to client needs and documented specifications. • Contribute to a shared knowledge base by drafting, editing, and maintaining internal documentation, canned responses, and external help resources. • Stay current with product updates and releases to ensure accurate, timely advice and troubleshooting for new features and known issues. • Assist implementation and onboarding efforts by supporting configuration tasks, staging environments, or basic client training as needed. • Develop cross-product knowledge across Figshare and Elements to support customers with integrations or workflows that span multiple Digital Science tools. • Participate in regular team standups and knowledge-sharing sessions, offering input on ticket handling and lessons learned. • Collaborate with support peers, product teams, and customer engagement teams to continuously improve support processes and advocate for the user experience. • Track and update relevant systems and customer summaries to ensure accurate context and continuity of support.

• Partner as a trusted senior security advisor with engineering and product teams to embed secure-by-design principles early in the software development lifecycle. • Lead Cloud Security Assessments and design robust technical security controls to proactively identify, prioritize, and remediate architectural vulnerabilities. • Review and challenge proposed technology solutions and architectural designs, offering authoritative guidance to continuously raise the security maturity of our infrastructure teams. • Champion secure AI adoption by evaluating the data and security risks of emerging AI tools and workflows, ensuring they are deployed responsibly across the organization. • Drive incident response and vulnerability management initiatives, coordinating containment, eradication, and recovery efforts to safeguard business continuity. • Interrogate security data from across our global environment to surface trends, identify systemic weaknesses, and flag emerging threats before they materialize into incidents. • Optimize and manage core security technologies—including GRC reporting and threat detection platforms—to turn external threat intelligence into actionable defense strategies. • Own and deliver key strategic TechSec workstreams from initiation to completion, ensuring strong governance and transparent stakeholder communication throughout the project lifecycle.

• Providing operational, administrative and clerical support to several departments — mostly sales, finance and legal — and to all companies that are part of the Digital Science group. Focus on pre-sales support, contracting and customer renewals. • Ensuring Salesforce is accurately updated with customer contract information for use by Finance, Sales, Legal, and business teams. • Supporting the legal team in ensuring that approved contracts are signed by the right signees. • Maintaining central repositories of customer and vendor contracts where applicable. • Responding in a timely manner to support business retention and meeting timelines to submit contracts, RFPs, registrations, and other key documents. • Proactively identify areas of process improvement and collaborate with the team and Sales Operations Manager on improvements.

• Erstberatung von Interessierten zu den Bildungsangeboten vor allem im Bereich IT und Business-Weiterbildungen • Gewinnung von Interessentinnen und Interessenten für die gemeinsame Mission • Operative Begleitung der Teilnehmenden durch alle Phasen bis zum Kursstart • Strukturierte Steuerung der CRM-Datenpflege und konsequente Durchführung von Follow-up-Aktivitäten • Unterstützung bei der Beantragung von Bildungsgutscheinen und in der Kommunikation mit Arbeitsvermittlungen • Sicherstellung einer positiven Candidate Experience durch kontinuierliche Erreichbarkeit für Rückfragen

• Draft, edit and publish internal communications across multiple channels, including email newsletters, intranet posts and Slack announcements. • Help maintain a content calendar to ensure consistent and timely communications across the organisation. • Contribute ideas for improving how we communicate with employees at all levels. • Support the production of visual assets such as banners, slides and simple graphics, working with design templates. • Assist in the planning and logistics of internal events such as all-hands meetings, town halls and employee engagement initiatives. • Help coordinate communications around company campaigns, product launches and people-related announcements. • Track engagement and gather feedback after communications and events to help the team improve over time. • Manage inbound requests from teams who need communications support, helping to triage and prioritise workload. • Keep internal resources and documentation up to date, including intranet pages and comms toolkits. • Learn how to handle sensitive communications with care and discretion. • Support company-wide activities such as all-company announcements and All Hands decks.