Role Description The Quality Assurance Manager will play a critical role in ensuring the highest standards of quality and safety across all portions of Evergreen’s supply chain. This position will quickly become an important member of an Operations team that will be looking to them to develop and lead quality process management efforts across a variety of partners. It is an opportunity to use past learnings and help write the book for Evergreen’s quality programs. Strong independent initiative skills are essential, along with collaboration internal Operations, Sales, and Marketing team members as well as external partners. Key Responsibilities - Develop and lead quality process management efforts with all co-manufacturing sites. - Lead and manage HAACP, GMP, allergen control, and traceability programs to ensure product integrity and regulatory compliance. - Visits to co-manufacturing sites to ensure processes and production are being completed to spec. - Ownership of certification and regulatory compliance & documentation. - Accountability for consumer complaint tracking and complaint trend analysis. - Audit program ownership, both internally and externally. - Oversee the full management of Evergreen’s recall plan and programs. - Establish and maintain testing protocols (microbiological, sensory, and physical) for finished products and process controls. - Supplier quality oversight. - Own 3rd party relationships for microbiology testing, sensory, shelf life, process authority, and other relevant areas. Qualifications - Minimum of 5 years of experience in quality assurance management within the food industry, frozen products preferred. - Proven experience working with co-manufacturing partners. - Strong knowledge of FDA & FSMA regulations and food safety standards. - Excellent communication and relationship management skills. - Experience with quality management systems and software. - Self-motivated and autonomous. - Experience with sensory evaluation and working with sensory consultants. - Bachelor's degree in food science, microbiology, or related field preferred. - Ability to travel up to 30% to various manufacturing and supplier facilities. Benefits - Competitive base salary of $110,000-$120,000 per year depending on experience, knowledge, skills, abilities, market alignment in your area, and internal alignment with our team. - Remote work environment. - Medical, dental, vision, and base life insurance -- 100% of premiums paid by the company for employees and 50% for dependents. - 401k with 4% company match. - Self-managed PTO and paid company holidays. - Voluntary/supplemental life, critical illness and accident insurance. - Flexible health and dependent care spending account plans. - Instacart membership. - Lots of tasty waffles!

Role Description The Advanced Associate, Test Center Support is responsible for providing first level technical support to Pearson VUE’s test centers. This role also acts as first level support for the installation team and serves as a resource for internal support needs. Able to work flexible schedule with some on-call. - First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe. - Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system. - Assist with the installation and configuration of new hardware and software, as required. - Support of VUE Testing System Software. - Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support. - Assist test centers with the periodic rollout of software updates. - Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support. - Assist with other duties/projects as assigned. Qualifications - Associate Degree in computers (preferred). - 1-2 years’ experience in Windows Application support. - Customer Service experience required. - A+ certification preferred. Requirements - Proficient in the use of Windows 10 and Windows Server. - Understanding and troubleshooting of basic Network configurations. - Ability to troubleshoot and resolve hardware issues. - Excellent listening, oral, and written communication skills. - Effective planning and prioritizing skills. - Strong customer service and follow up skills. - Ability to work in a team environment. - Adaptability and comfortable to change. - Strong attention to detail. Benefits - Minimum full-time hourly range is between $25.00 - $26.00 per hour. - This position is not bonus eligible. Company Description Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

• Oversee the quality assurance team in ensuring all products meet high-quality standards • Manage QA processes and develop testing strategies • Mentor team members to foster a quality culture

• Define the quality vision and lead the execution of comprehensive testing strategies across our product lines. • Serve as a bridge between technical teams and business stakeholders, ensuring fast software delivery without compromising excellence. • Manage a team of engineers and architect robust automation frameworks. • Drive a culture of continuous quality improvement. • Define, implement, and evolve the overall QA strategy, including the selection of tools, methodologies, and KPIs. • Lead, mentor, and resource a team of QA engineers and conduct performance reviews. • Architect scalable automated testing frameworks and oversee their integration into the CI/CD pipeline. • Partner with Product Managers and Engineering Leads to identify project risks and set quality benchmarks. • Participate in the implementation of testing best practices and ensure a "Shift-Left" approach to quality. • Act as the final gatekeeper for releases, providing go/no-go recommendations based on data-driven quality metrics.