• Process and monitor online orders to ensure accurate fulfilment and timely dispatch • Update product listings, descriptions, and pricing on e-commerce platforms • Respond to customer queries related to orders, returns, and deliveries via email and chat • Coordinate with suppliers and logistics partners to resolve fulfilment issues • Generate daily sales and inventory reports for the management team

• Execute content and creative strategies across a growing portfolio of clients with minimal oversight • Serve as a confident client-facing partner, participating independently in client communications, meetings, and presentations while managing expectations with professionalism • Work closely with account managers to deeply understand clients' business goals and develop content strategies that directly support them • Create compelling, conversion-focused copy for product listings — including keyword research, titles, bullet points, and A+ content — while ensuring brand alignment across all deliverables. • Collaborate with designers by developing detailed creative briefs and coordinating asset development to ensure successful creative execution • Analyse content and creative performance data to surface insights and drive continuous optimisation across client accounts • Manage project timelines, prioritise workloads, and make continuous recommendations that align with broader goals • Develop a deep understanding of how retail, media, and content work together to drive success on Amazon and other marketplace platforms • Mentor and coach junior team members, providing guidance and support • Contribute to cross-functional initiatives and support internal process improvements that strengthen team efficiency

• Monitor and manage all comments across Facebook and Instagram (organic posts, paid ads, and creator pages) • Respond to positive comments and customer questions in a timely, on-brand manner • Identify and delete negative or harmful comments when appropriate • Manage and respond to all direct messages (DMs) across brand accounts • Maintain a consistent brand voice in all interactions • Log in twice daily (morning and evening) to ensure timely responses and coverage

• Manage, optimize, and scale Meta Ads campaigns for DTC/eCommerce brands • Own performance metrics: CPA, ROAS, MER, and LTV • Continuously test creatives, audiences, and funnels • Monitor campaigns daily and react quickly to performance changes • Collaborate with creative and strategy teams to unlock growth opportunities