Swoon

• Own the end-to-end data preparation and upload process for major retail partners • Build and maintain robust Excel templates, formulas, or scripts to automate data validation • Act as the final gatekeeper for product data • Serve as the technical point of contact for partner portal errors • Deploy and manage AI-driven scraping and tracking tools • Drive performance and analyse product display • Use AI and analytics tools to benchmark digital shelf presence

• Technical Mapping: Use INDEX(MATCH) and Data Validation to move data into new templates. • Line-by-Line Audit: Perform a manual, cell-by-cell check of every product. You will look for hidden errors that formulas might miss. • Logical Verification: Cross-reference weights, dimensions, and materials against a master database. • Discrepancy Resolution: If a cell feels off or data is missing, you will proactively contact business stakeholders to verify the correct information.

Duration: 4 Weeks | Start Date: Immediate | Location: UK Only Rate: £16 per hour (£120 per day based on 7.5 hours) The Role This is a technical visual role for someone with an obsessive eye for detail. We are migrating our furniture database into new retail partner formats. You will be working with a library of 100,000+ images, responsible for pulling the correct sofa models, fabric variants, and ensuring all 7 angles per variant are present and correct. This is not a simple upload task. You will be running renaming scripts, batch-processing assets, and, most importantly, manually auditing the quality of the renders to ensure they accurately represent the product.

Ecommerce Data Quality Administrator (4-Week Project) Duration: 4 Weeks | Start Date: Immediate | Location: UK Only Rate: £16 per hour (£120 per day based on 7.5 hours) The Role This is not a standard data entry job. We are migrating our furniture product database into a new retail partner format, and we need to ensure 100% accuracy. You will be responsible for translating data ranges, but more importantly, for manually auditing every cell to ensure the information is logical and consistent. This is a detailed task that requires someone to be in the weeds of a spreadsheet for the duration of the project.

The Mission Swoon is an original, design-led brand utilising an innovative NPD process to discover the next home trends. As we continue to scale, we are evolving our "test-and-repeat" model to include a fully circular product lifecycle. We are seeking a technical, data-native graduate to manage our daily reverse logistics operations while simultaneously building the infrastructure for our 2026 Buyback Program. What are we looking for This dual-impact role owns our returns ecosystem while architecting our new Buyback initiative. You will manage the high-stakes journey of recovering heavy, high-value, and often unpackaged items, ensuring they reach our refurbishment center undamaged. You are responsible for overseeing our returns partners, ensuring the most economical restoration, rigorous QC, and repackaging to ensure every graded item is ready for profitable resale with total customer transparency. Beyond recovery, you will leverage this infrastructure to launch a circular Buyback programme, allowing customers to trade legacy Swoon pieces for store credit. By building this resale ecosystem on our website, you will turn complex reverse logistics into a sustainable profit centre that keeps the balance sheet lean and fuels long-term "home obsession". Key Responsibilities 1. Operational Reverse Logistics - Returns Processing: Manage the end-to-end "Swoon Approved" (BTS) process, including stock checks, SKU creation, and inventory receipts. - Claims & Cash Recovery: Lead the submission and follow-up of logistics claims and manage recovery channels to clear slow-moving lines, keeping the balance sheet lean. - Partner Liaison: Act as the main point of contact for refurbishment and retail partners (e.g., John Lewis, Next) to ensure smooth stock flow and coordinate collections. - Stock Reconciliation: Perform regular audits of returned stock to maintain inventory accuracy and manage intake flow. - Performance Analysis: Conduct "Cause of Failure" reviews to identify return trends and provide feedback to the UK Operations team to ensure products are shippable without damage. 2. Innovation & Buyback Build - Project Lead for ‘BUYBACK’: Serve as the operational lead for the 2026 buyback test, enabling customers to sell items back to us for refurbishment and sale. - AI-Driven Automation: Leverage leading-edge AI tools to maximise the quality and speed of returns processing and stock grading. - Quality Control Logic: Refine the grading standards (Not Perfect/Almost Perfect) to ensure refurbishment standards are consistently met through data-driven checks. - Sustainability Roadmap: Help lead the charge on Swoon's circularity goals, ensuring sustainability becomes a core selling point of our range.