Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology?As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one. You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly. As a Technical Account Manager at Smartly, you will… - Serve as the primary technical and operational point of contact for customers during onboarding - Support platform and ad account integrations, ensuring correct and timely product setup - Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization - Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution - Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy - Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks - Analyze campaign performance and translate data into actionable insights and optimization recommendations - Apply industry and platform knowledge to support problem-solving and idea generation - Contribute to documentation of best practices and process improvements to support scalable delivery We’re looking for you if you… - Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role - Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs) - Bring familiarity with digital advertising platforms or marketing technology (preferred) - Communicate clearly and confidently with both customers and internal stakeholders - Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment - Take a proactive, detail-oriented, and collaborative approach to your work - Are able to work Eastern Time (ET) hours to support global and US-based customers - Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days - Are curious, adaptable, and motivated to continue learning in the digital advertising space #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Responsible for the execution of Retro-Commissioning and Commissioning services, for assigned projects. • Drive project outcomes for retro-commissioning and relevant new construction commissioning scopes. • Collaborate with the entire project delivery team including engineering and execution project executives, construction management, engineers, and trade partners. • Provide mentorship and management for assigned team. • Develop and maintain monthly forecast of cost for the project. • Develop and manage delivery schedules for assigned scopes. • Regularly participate in project scheduling meetings to identify and resolve conflicts and shortfalls. • Collaborate with the project team to ensure performance targets are met and maintained.

• We are seeking a highly skilled Technical Account Engineer. As a trusted customer advisor, Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. • You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. • Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. • We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. • This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. • As a TAE, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Role Description Precisely is seeking an Associate Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers’ success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. What you will do: - Manage assigned enterprise accounts across North America. - Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks. - Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks. - Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement. - Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels. - Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities. Qualifications - Relevant degree or equivalent work experience. - Exceptional verbal/written communication and organizational skills. - Experience managing complex customer solutions in a production environment. - Ability to liaise cross functionally with internal and external technical and non-technical teams. - Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms. - Working knowledge of leading project management methodologies. - Technical aptitude for both emerging technologies and legacy support models. - Experience working with public cloud providers and/or on-premises software hosting. - 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management. Requirements - Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization. - Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background. Preferred Skills - Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor); uses AI for code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understands responsible AI principles including bias, security, and explainability. - Prior experience managing customer support workflows or operations. - Working knowledge of one or more Precisely product domain. - Technical knowledge of SQL, RESTful services, ETL, and MDM solutions. - Ability to travel domestic and international up to 10% of the year. Benefits