• We are seeking a highly skilled Technical Account Engineer. As a trusted customer advisor, Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. • You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. • Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. • We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. • This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. • As a TAE, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Role Description Precisely is seeking an Associate Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers’ success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. What you will do: - Manage assigned enterprise accounts across North America. - Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks. - Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks. - Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement. - Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels. - Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities. Qualifications - Relevant degree or equivalent work experience. - Exceptional verbal/written communication and organizational skills. - Experience managing complex customer solutions in a production environment. - Ability to liaise cross functionally with internal and external technical and non-technical teams. - Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms. - Working knowledge of leading project management methodologies. - Technical aptitude for both emerging technologies and legacy support models. - Experience working with public cloud providers and/or on-premises software hosting. - 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management. Requirements - Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization. - Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background. Preferred Skills - Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor); uses AI for code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understands responsible AI principles including bias, security, and explainability. - Prior experience managing customer support workflows or operations. - Working knowledge of one or more Precisely product domain. - Technical knowledge of SQL, RESTful services, ETL, and MDM solutions. - Ability to travel domestic and international up to 10% of the year. Benefits

Role Description Precisely is seeking an Associate Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers’ success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. - Manage assigned enterprise accounts across North America. - Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks. - Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks. - Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement. - Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels. - Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities. Qualifications - Relevant degree or equivalent work experience. - Exceptional verbal/written communication and organizational skills. - Experience managing complex customer solutions in a production environment. - Ability to liaise cross functionally with internal and external technical and non-technical teams. - Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms. - Working knowledge of leading project management methodologies. - Technical aptitude for both emerging technologies and legacy support models. - Experience working with public cloud providers and/or on-premises software hosting. - 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management. Requirements - Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization. - Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background. Preferred Skills - Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor); uses AI for code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understands responsible AI principles including bias, security, and explainability. - Prior experience managing customer support workflows or operations. - Working knowledge of one or more Precisely product domain. - Technical knowledge of SQL, RESTful services, ETL, and MDM solutions. - Ability to travel domestic and international up to 10% of the year. - This position is 100% remote anywhere in the US.

• Deliver proactive, customer success-focused technical support to our paid support customers. • Identify opportunities to prevent recurring issues and optimize technology investments. • Analyze patterns, implement preventative solutions, and help customers maximize value. • Transform reactive support into proactive customer enablement for premium support clients.