Sumo Logic

• Own and resolve complex technical issues across Sumo Logic’s platform, including ingestion pipelines, search, analytics, and Cloud SIEM capabilities • Act as an escalation point for high-severity (P1/P2) issues, driving cross-functional alignment with Engineering, SRE, and Product teams • Ensure timely and high-quality communication to customers throughout the lifecycle of an issue • Troubleshoot across cloud-native architectures (AWS, APIs, containers, networking, log ingestion) • Diagnose performance issues such as slow queries, ingestion delays, and data pipeline failures • Analyze logs, metrics, and system behavior to identify root causes and recommend solutions • Develop and maintain deep expertise in Sumo Logic’s platform and integrations • Serve as a trusted advisor to customers, ensuring fast time-to-resolution and reduced customer effort • Partner with Customer Success and Professional Services to support customer health and retention • Drive improvements in key support metrics such as time to resolution (TTR), backlog reduction, and SLA adherence

• Target, manage and sell to a defined geographic territory with under 1,500 employees • Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline • Create and deliver accurate sales forecasts • Perform product demos using web tools to prospect and customers • Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met

• Target, manage and sell to a defined geographic territory with under 1,500 employees • Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline • Create and deliver accurate sales forecasts • Perform product demos using web tools to prospect and customers • Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met

• Target, manage and sell to a defined geographic territory with under 1,500 employees • Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline • Create and deliver accurate sales forecasts • Perform product demos using web tools to prospect and customers • Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met

• Target, manage and sell to a defined geographic territory with under 1,500 employees • Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline • Create and deliver accurate sales forecasts • Perform product demos using web tools to prospect and customers • Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met

• Land and expand new logo accounts. Treat existing customer base like new logos to drive incremental ARR growth within the account. Expand existing use cases and introduce new use cases to current buying centers. • Measure and quantify the business value of our existing use cases and evangelize aggressively to new buying centers within each customer. • Responsible for the full sales cycle of new, incremental and renewal business within the territory. • Exude operational efficiency and forecast accuracy to run a best-in-class business. • Up to 50% in-market travel to establish relationships. Be able to cultivate and grow relationships into referenceable champions. • Provide timely and insightful input back to other corporate functions, particularly engineering, product management and marketing.

Senior Accountant Costa Rica We are seeking a detail-oriented and motivated Senior Accountant to join our accounting team. This role will be responsible for supporting the monthly close process, maintaining accurate financial records, and ensuring compliance with U.S. GAAP. The ideal candidate is analytical, organized, and comfortable working in a fast-paced, multi-entity environment.  Responsibilities •        Support monthly, quarterly, and annual close processes ensuring accuracy, completeness and timeliness of assigned areas •        Prepare journal entries, balance sheet reconciliations, flux analysis, and other financial reporting packages  •        Assist with quarterly reviews, annual audits, and statutory audits performed by external auditors •        Support of month end close processes for international subsidiaries, including but not limited to review of the monthly reporting packages, preparation of intercompany journal entries, review of intercompany elimination, and consolidation •         Coordination of the monthly intercompany funding activities and monitoring banking requirements for all international subsidiaries •        Partner with cross-functional teams to ensure accurate financial data and reporting •        Identify and assist with process improvement and automation initiatives to streamline month-end and quarter-end close activities, improve internal controls, and enhance end-to-end operational effectiveness •        Ensure compliance with U.S. GAAP and company policies •        Contribute and support to special projects, ad hoc analyses, and management initiatives as needed Required Qualifications and Skills •        Bachelor’s Degree in Finance/Accounting or equivalent major •        CPA, Qualified Chartered Accountant or certification preferred •        4–6+ years of accounting experience in SaaS/technology or high-growth environments (public accounting/Big 4 a plus) •        Proficiency with ERP and reporting tools (NetSuite, Floqast, Excel/Google sheets, etc.)  •        Demonstrate strong working knowledge of US GAAP and Consolidation reporting  •        Excellent written and oral communication skills. Business-level English speaker required. •        Detail oriented, organized, excellent analytical and problem-solving skills •        Proven ability to multi-task, with the ability to work in a fast-paced environment and multi-entity global organization •        Collaborative, team-first approach with the ability to operate independently when needed

• Partner with sales leadership and key stakeholders to develop and execute a differentiated field marketing strategy for North America. • Own the North America Tier 2 and Tier 3 event strategy and execution. • Build and manage integrated marketing campaigns that create new opportunities. • Develop and execute 1:1, 1-many, and industry-specific marketing programs. • Collaborate with Sales, Partner Marketing, and Regional Partner Account Managers to drive new logo acquisition. • Build and support strategic partner marketing plans. • Act as the primary marketing resource for regional sales and sales engineering teams. • Lead the North America field marketing team. • Continuously track and report on program performance. • Manage budget, ensuring effective allocation of resources.

• Lead analysis of workforce data (e.g., turnover, compensation, recruiting, engagement) to inform decisions. • Translate people data into dashboards that drive actionable insights. • Forecast workforce needs and evaluate HR program effectiveness and ROI. • Spearhead people analytics, ensuring insights are grounded in HR context through partnership with HR business partners, talent acquisition, internal communications & engagement, and HR operations teams. • Conduct compensation and benefits analysis to inform program design and effectiveness. • Provide insights to improve talent outcomes, including hiring, retention, and engagement. • Partner across HR to identify and prioritize high-impact opportunities to leverage AI. • Apply AI to enable autonomous workflows and automate HR processes at scale, freeing teams to focus on strategic, high-value work. • Evaluate, implement, and optimize technologies that enhance HR efficiency and effectiveness. • Own and evolve the HR technology stack (ADP, Greenhouse, Lattice, Litmos, etc.), including integrations and vendor management. • Ensure data integrity, governance, and compliance across all HR systems. • Partner with HR Operations to maintain accurate, compliant, and scalable people data.

• Reporting to the Director of Global Internal Communications & Talent Development, the Senior Manager drives the execution of learning, engagement, and community programs that build organizational capability across our global workforce. • Execute global new hire onboarding program, ensuring a consistent experience and connection to our company culture • Develop and facilitate manager training programs and workshops that strengthen capabilities • Manage learning platforms and tools (LMS, content libraries) • Coordinate career development resources and learning pathways to support employee growth • Partner with subject matter experts to design and deliver training on key company initiatives (e.g., AI training recommendations) • Support employee engagement measurement programs (eNPS, annual engagement survey), including survey administration, data analysis, and action planning coordination • Own the evolution of our Employee Resource Group (ERG) program operations, providing resources and support to group leaders • Design and execute community-building and connection activities • Partner with HR and cross-functional teams to enhance key moments in the employee lifecycle • Manage employee recognition initiatives that celebrate contributions and reinforce company values • Execute employee spotlights and values-reinforcement initiatives • Track and report on all program effectiveness, including L&D participation and completion rates, engagement metrics, recognition participation, ROI, and key insights • Drive operational excellence in program execution, ensuring quality, consistency, and scalability across all areas • Build frameworks and processes for program delivery and vendor management • Provide recommendations for continuous improvement based on data, feedback, and best practices • Build and maintain cross-functional relationships to advance talent development and engagement objectives