• Lead high-level business consulting projects for top-tier customers that can directly impact customer business outcomes and monetization. • Drive the transformation of our telco, webscaler and enterprise/public sector facing sales motions. • Create repeatable, scalable "sales plays" that field teams can execute with confidence. • Actively drive revenue engines by identifying high-growth opportunities. • Author and curate sales enablement assets. Synthesize the business value of our Routing, Optics, Mobility and Automation & Assurance solutions to our customers and translate complex product roadmaps into clear, actionable sales tools. • Build and nurture relationships across Product Management, Marketing, IT, and global sales organizations to ensure seamless program integration and execution.

Title: Program Access & Support Specialist Location: Seattle, Washington, 98125, United States Department: Programs Job Category: Programs Requisition Number: PROGR002327 Full-Time Remote Job Description: POSITION SUMMARY The Program Access & Support Specialist provides statewide administrative, intake, and referral coordination to ensure families, caregivers, and community partners can easily access Akin’s programs and services. This position integrates two major operational functions—administrative support and intake/referral processing—into a single, standardized role designed to streamline service access across regions and programs. The Specialist is responsible for managing inquiries, completing intake coordination tasks, ensuring accurate documentation, supporting clinical teams through high-quality administrative operations, and upholding a trauma-informed, culturally responsive approach when engaging with families. Although duties are standardized statewide, individuals in this role may be assigned specific regions, programs, or service lines depending on organizational needs. This position has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary to perform related job duties and responsibilities. ESSENTIAL FUNCTIONS: Participant Access, Inquiry & Referral Coordination - Receive, log, and respond to inquiries from phone, web, email, and fax. - Conduct screening for program eligibility, verify guardianship, and determine appropriate service pathways. - Coordinate referrals between internal programs to ensure families move efficiently through services and receive timely support. - Maintain up-to-date knowledge of Akin programs, service openings, and community resources. - Provide accurate information to families, caregivers, and referring partners regarding service options and next steps. - Ensure timely follow-up using standardized statewide workflows (e.g., three-attempt process). - Document referral outcomes, viable/non-viable determinations, and communication notes in the EHR and referral platform. Intake Coordination & Enrollment Support - Manage the full intake coordination process, including verification of eligibility, insurance coverage, and payer requirements. - Support families by offering program information and next-step instructions while refraining from providing navigation, case management, or clinical advice; follow escalation workflows when families need additional support. - Schedule intake appointments, coordinate clinician availability, and manage interpreter requests. - Send, track, and process intake packets (e.g., Adobe Sign); ensure documentation is complete prior to service start. - Upload consents, forms, and demographic data into the EHR; ensure accuracy in participant records. - Conduct follow-up with families prior to their first session, including reminders, readiness checks, and troubleshooting barriers. - Manage no-show follow-ups and reactivation or closure procedures according to standardized protocols. Administrative Operations & Program Support - Provide general office, site, or virtual administrative support to assigned regions or programs. - Monitor shared inboxes, respond to communication requests, and route messages appropriately. - Support document handling including scanning, uploading, splitting/merging PDFs, and organizing digital files. - Process ROIs (administrative portions only), track expiration, and ensure proper documentation. - Assist clinicians and supervisors with administrative tasks such as Adobe Sign workflows, document uploads, and data entry. - Coordinate interpreter services in partnership with statewide vendors and regional resources. - Support front-desk functions where applicable (greeting families, receiving documents, supporting walk-ins). Data Integrity, EHR Documentation & Reporting - Ensure all intake, referral, and administrative data is accurately entered into the EHR and referral management systems. - Conduct routine quality checks related to demographic fields, insurance details, documentation completeness, and intake status. - Collaborate with the CQI and Data & Impact teams on intake-related reporting and data validation processes. - Follow statewide SOPs for documentation management and support ongoing workflow standardization. Customer Service, Family Engagement & Equity Practices - Provide trauma-informed, culturally responsive support during often emotional, crisis-informed intake and referral conversations. - Maintain a high level of professionalism, empathy, and clarity when supporting families navigating complex systems. - Utilize interpreter support and translation resources to ensure accessible communication for all families. - Uphold Akin’s commitment to equity, inclusion, and family-centered care in all interactions. Corss-Regional Standardization & Team Collaboration - Participate in cross-regional meetings to ensure alignment in intake, referral, and admin workflows. - Provide coverage for team members in other regions to support statewide continuity of access. - Offer input into system improvements, workflow development, and EHR process enhancements. - Maintain clear, timely communication with clinical supervisors, program leaders, and operations partners. KNOWLEDGE, SKILLS, AND ABILITIES: - Proficient in MS Office (Word, Excel, Outlook) - Understanding of EMR and data systems - Ability to write clear and grammatically correct letters, memos, and reports - Strong organizational skills - Strong attention to detail - Medical and Social Work terminology - Ability to maintain accurate records and files - Ability to receive feedback and make necessary corrections - Demonstrated ability to work independently and as part of a team - Ability to maintain strong and positive work relationships in complex work environments - Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds - Demonstrated openness to learning and contributing to an inclusive workplace environment WORKING ENVIRONMENT: - Moderate noise (i.e. business office with computers, printers, phones) - Typical office lighting and temperatures - Moderate interruptions - Ability to work in a confined area - Ability to sit at a computer for an extended period HYBRID WORK ARRANGEMENTS: Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs. PHYSICAL DEMANDS: - While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel - Specific vision abilities required by this job include close vision requirements due to computer work - Regular, predictable attendance is required MINIMUM QUALIFICATIONS: - Two or more years of experience in administrative roles, behavioral health support, participant access, customer service, or related fields. - Experience with intake, referral coordination, or enrollment preferred. - Familiarity with EHR systems, scheduling tools, and document management processes (Credible/InSync experience preferred). - Strong interpersonal skills, with the ability to communicate effectively with caregivers, youth, providers, and community partners. - Ability to handle sensitive, emotional, and crisis-related conversations with professionalism and support. - Demonstrated cultural humility and commitment to equity in service delivery. - Strong organizational skills, attention to detail, and ability to manage competing priorities. SALARY RANGE AND BENEFITS: We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The target starting pay for this position is $26.12- $30.69 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account. The range above allows our employees room for growth during their tenure in the position.

Title: Psychiatric Nurse Practitioner - California, Spanish-Speaking Location: Remote (California, US) Department: Nursing Job Description: Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody: - A bias towards action - A capacity for self-direction - Originality and creative instincts - Courageous and bold thinking - And the potential to achieve even more If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you! Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody: - A bias towards action - A capacity for self-direction - Originality and creative instincts - Courageous and bold thinking - And the potential to achieve even more If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you! Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. The Opportunity: We are seeking both part-time and full-time Spanish-speaking Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in California. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week Benefits to Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Employee assistance program - Primary care benefit for the whole family - Access to a cooperative designed for independent workers that offers finance and tax support and access to affordable group health insurance - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse founded and led - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored In-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual profit sharing - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: - Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both - Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. - Our clientele strongly prefer combined medication and therapy appointments, you have to be comfortable providing various modalities of talk therapy. - Provide care to Spanish-speaking clients and ensure culturally competent communication and treatment. The Candidate: - Master of Science in Nursing (MSN) - Active California Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments - Fluency in both English and Spanish (Required) Job Types: Full-time, Part-time, Contract Weekly Schedule: - Monday to Friday - Weekend availability Work Setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - California Nurse Practitioner License (Required) - ANCC Board Certification (Required) - California DEA Certification (Required) Apply today so you too can be a part of an amazing team! We thank everyone that applies but please note that only qualified candidates will be contacted for an interview. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

• Serve as a strategic partner to Sales, Marketing, and key academic institutions across the Central region. • Own and execute a regionally aligned medical education strategy that drives meaningful engagement with teaching institutions. • Support high-quality clinical education and position Stryker as a trusted education partner. • Identify opportunities within the academic landscape to advance education in a meaningful and scalable way. • Own and execute a regional medical education strategy aligned to the needs of academic institutions. • Build and maintain strong relationships with academic stakeholders. • Drive early engagement within residency programs (PGY1–PGY2) to support foundational education. • Identify gaps in the current education landscape and develop scalable solutions. • Leverage data and insights to evaluate program effectiveness.