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Monzo Bank logo
Monzo Bank

We're a bank that lives on your phone, on a mission to make money work for everyone.

Senior Workforce Management Analyst

Business AnalystBusiness AnalystContractRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

28 days ago

Salary

£40.4K - £51.1K / year

Seniority

Senior

Bachelor DegreeEnglishBigQuery

Job Description

Senior Workforce Management Analyst

Monzo Bank

• Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership. • Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus. • Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating. • Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains. • Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors. • Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality. • Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. • Managing mappings, service goals, and overall Verint backend configuration and setup. • Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.

Job Requirements

  • You have demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations).
  • You possess expertise in WFM software and tools, with Verint experience preferred.
  • You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
  • You have experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
  • You have excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
  • It's a bonus if you have familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning.
  • You can work autonomously, manage multiple priorities, and thrive in a dynamic environment.

Benefits

  • Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
  • £1,000 learning budget each year to use on books, training courses and conferences.
  • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
  • Plus lots more! Read our full list of benefits.

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