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Main Digital

Transform Business Intelligently

Salesforce Business Analyst

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

28 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishCloud

Job Description

Salesforce Business Analyst

Main Digital

• Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes • Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned • Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants • Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce • Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints • Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy • Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT) • Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment • Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

Job Requirements

  • Active IRS Minimum Background Investigation (MBI) or Public Trust clearance (required)
  • Salesforce Certified Business Analyst and Certified Agentforce Specialist Certifications are required
  • 4+ years of experience as a Salesforce Business Analyst, including at least 1 year focused on AI‑driven solutions or automated workflows
  • Practical experience working within the Agentforce framework, including defining Topics and Actions
  • Strong understanding of Salesforce Data Cloud, especially how data feeds and constrains agent behavior
  • Hands-on expertise with Salesforce Flow, representing the actions executed by AI agents
  • Proficiency with Jira, Confluence, and Lucidchart for requirements, traceability, and visualization
  • Exceptional communication skills, with the ability to explain AI concepts such as grounding, reasoning, and guardrails to federal leadership.

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Extensive development opportunities

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