Monzo Bank

• Administering employee changes in People systems • Benefit sign up and opt out administration • Issuing contractual change letters • Managing offboarding processes • Supporting payroll compilation & queries • Managing caregiver leave processes • Acting as a source of knowledge for people policies • Designing scalable People Operations workflows • Supporting People wide projects

• Drive the secure-by-design mandate, leading the transition from reactive security to proactive architectural invariants. • Eliminate systemic risk by identifying fundamental, cross-cutting security problems and driving major engineering improvements to solve them at the root. • Partner with product and engineering teams to embed a healthy security culture into Monzo’s product development process. • Cultivate an engineering-first culture, fostering security engineers as software engineers. • Manage a high-performing group of engineering leaders and senior individual contributors. • Collaborate with engineering managers and engineering leaders to contribute to company-wide security best practices and standards. • Form a close alliance with the CISO, CTO, and Product leaders to advise on the long-term health of the business.

• Working with Hiring Managers to structure and run great hiring processes • Identifying what skills hiring managers are looking for and how best to assess these • Challenging thinking and asking the right questions during hiring • Caring deeply about diversity and inclusiveness • Making sure every applicant feels valued and respected • Refining hiring processes to make them simpler and more effective • Using data to work out what's going well and where things could be better

• Act as a subject matter expert and independent challenger to the 1st Line of Defence (e.g., Fraud Operations, Product Teams) on the design, implementation, and effectiveness of their fraud controls, policies, and procedures. • Provide robust and practical advice on fraud risk management to ensure adherence to internal standards and external regulatory requirements. • Develop and execute an annual assurance plan, conducting targeted reviews and deep-dives into key fraud risk areas and control effectiveness. • Monitor and report on the effectiveness of 1st Line remediation efforts following internal and external audit findings or regulatory issues. • Maintain an excellent and up-to-date understanding of relevant fraud legislation, regulatory requirements, and industry standards, providing expert advice on their impact. • Analyse complex fraud performance data, including loss rates, control effectiveness metrics, and emerging fraud trends, to identify systemic weaknesses. • Evaluate the performance and tuning of fraud detection rules, models, and systems, providing independent validation and recommendations for optimisation. • Produce high-quality, impactful reports for senior stakeholders (e.g., Risk Committees, Executive Management) outlining the current fraud risk profile, control gaps, and progress against strategic assurance objectives.

• Day-to-day benefits and leave policies administration and management • Managing the end-to-end renewal process • Establishing and implementing new benefits programmes • Ensuring that our benefits programmes are compliant, in line with Monzo’s global benefit’s strategy, and supports our business goals • Liaising with our external benefits broker and vendors, ensuring that our providers are providing a good service • Work closely with stakeholders including Procurement and Third Party Risk teams to onboard suppliers, Tax team to ensure compliance, and People Operations to design seamless processes • Responding to benefits queries, escalations and supporting Monzonauts • Working closely with teams across the People Collective, including Payroll and People Operations • Analysis of benefits data • Monzonaut education, communication and engagement

• owning and coordinating the day-to-day operational delivery of people governance and accountability at Monzo. • help turn complex regulatory requirements into practical, efficient and well-controlled processes that work at scale. • manage the day-to-day delivery of our accountability regimes (SMCR and IAF/SEAR), making sure key processes, controls, timelines and outputs are delivered to a high standard. • run business-as-usual activities across fit and proper assessments, certification, accountability processes (including applications and mapping), governance documentation and regulatory reporting. • coordinate day-to-day work across the team, ensuring priorities are clear and delivery stays on track. • act as a trusted subject matter expert on accountability and people governance, supporting stakeholders to navigate complexity and make thoughtful, risk-based decisions. • build and evolve our broader people governance framework, including how we manage people-related risk, controls, decision-making and organisational change. • identify and deliver improvements to processes, controls and tooling, making our frameworks more efficient, scalable and easier to use. • partner closely with teams across People, Legal, Compliance, Risk & Controls, Company Secretariat our Board and the wider business to land decisions and keep work moving. • support audit, assurance and regulatory engagement with high-quality evidence, papers, reporting and process management. • use data and insight to spot themes, identify risks, prioritise improvements and shape the team’s operational roadmap.

• Managing a team of specialist Fincrime risk owners to implement our fincrime strategy across the Business Bank as it develops new products (including Cash Deposits, Acquiring and Expense Cards) and expands to new markets in the European Union • Building, developing and leading high impact teams, identifying opportunities for attaining and growing skills • Owning the strategy for building financial crime prevention for Monzo’s Business Bank • Developing strategic relationships with Fincrime and Fraud experts, Business product owners and Senior Execs to provide expert Fincrime knowledge and help define business requirements • Suggesting, developing, implementing and monitoring industry leading fincrime detection capabilities alongside data scientists, machine learning experts, product management and engineers across multiple teams • Providing expert knowledge to support the development of Fincrime systems to effectively manage Business Banking risks in multiple jurisdictions • Building a close relationship with our Fincrime operations teams, ensuring sufficient communication and knowledge sharing on risks • Defining and interpreting key measures and metrics on the performance of key systems and reporting this to relevant committees on an ongoing basis • Identifying the highest priority issues or problem areas and working with other members of the Fincrime Team to drive forward solutions.

• Work alongside another Change & Continuous Improvement Partner to deliver squad and operational changes. • Responsible for ensuring the delivery of fast moving projects, from process redesign to product launches. • Support the product & operations team to unblock challenges and drive pace while ensuring alignment to strategic goals. • Ensure Customer Ops processes and workflows are maintained and work seamlessly and lead on plans to implement change and improvements where necessary. • Drive a culture of proactivity, continuous improvement and innovative change through your direct team and a wider group of stakeholders. • Lead collaboration with the stakeholders across Product, Ops, Risk and Customer Ops to ensure change and transformation is landed and embedded effectively within the domain. • Track the impact of change and improvements through KPIs, metrics and feedback loops. Identify and communicate emerging trends, opportunities and response plans. • Provide oversight, development and delivery of Customer Ops readiness plans and principles. • Oversee the maintenance and development of our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensure help articles and other customer facing materials remain current. • Maintain documentation for service level agreements and hard deadlines for all operational tasks; propose changes as required via governance routines. • Own real-time feedback loops with our teams who are speaking to our customers to gain a deep understanding of the Customer and Customer Ops experience. • Creating and maintaining our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensuring help articles and other customer facing materials remain current. • Fostering continuous improvement, supporting magical customer journeys by proactively identifying opportunities for improvement and leading on maintenance and plans to implement change. • Track the impact of change and improvements through KPIs, metrics and feedback loops. • Analyse data sources to identify operational pain points and to streamline workflows and processes. • Support the operation with low/medium operational incidents which have a customer or process impact.

• Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership. • Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus. • Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating. • Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains. • Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors. • Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality. • Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. • Managing mappings, service goals, and overall Verint backend configuration and setup. • Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.

• Serving as a data architect for Monzo’s Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite. • Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases. • Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards. • Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. • Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance. • Being a key technical leader who’s able to champion central platform initiatives that aim to elevate the data standards across Borrowing and beyond.