• Lead and manage complex, multi-year SaaS implementation projects for Federal clients. • Ensure timely, high-quality program execution across planning, delivery, and customer success phases. • Bring structured, repeatable program methodologies tailored for defense and aerospace implementations. • Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models. • Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments. • Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability. • Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed. • Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Role Description The Incumbent serves as a Supervisory Program Coordinator within the Office of Mental Health Suicide Prevention, Veterans Crisis Line (VCL) located in the Clinical Operations Team. They perform management and program work including but not limited to: - Planning - Training - Scheduling - Education - Implementation - Evaluation - Staff appraisal - Monitoring adherence to VHA regulations, policies and procedures - Program guidelines set by external regulatory agencies The major duties of this position include but are not limited to: - Develops and implements solutions to work problems presented by subordinates. - Performs safety reviews and provides information through written and/or verbal reports. - Provides advice, counsel or instruction to employees on both work and administrative matters. - Responsible for continuous program oversight of both personnel and equipment failure that may inhibit the successful operation. - Assists in developing detailed plans, goals and objectives for the day to day operation. - Utilizes analytical data reports to help determine short and long-range scheduling or staffing requirements. - Implements changes to work schedules, as needed, to ensure appropriate coverage of all business lines including phones, chat and text. - Develops and implements Standard Operating Procedures for the department. - Uses skills and is proficient in applying clinical principles, concepts and techniques crucial to patient care. - Monitors adherence to VHA regulations, policies and procedures and program guidelines set by external regulatory agencies such as the American Association of Suicidology (AAS). - Performs other duties as assigned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - Individual Occupational Requirement: Must possess one of the following: - Degree in behavioral or social science; or related disciplines appropriate to the position. (TRANSCRIPTS ARE REQUIRED) - Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (TRANSCRIPTS ARE REQUIRED) - Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Requirements - Must have one full year of specialized experience equivalent to at least the next lower grade. - Must meet 5 of 7 of the following examples of specialized experience: - Evaluating the performance of supervisors and reviewing/approving performance evaluations of their subordinates. - Making recommendations for personnel actions including awards, performance improvement and discipline. - Identifying, assigning, and planning work to be carried out by the supervisors of the department. - Addressing unacceptable behaviors and performance appropriately and timely. - Developing and implementing appropriate performance improvement plans and rating plans used by subordinates two levels down. - Utilizing analytical data reports to help determine short and long-range scheduling or staffing requirements. - Developing and implementing Standard Operating Procedures for the department. - Must be rated on the following Competencies for this position: - Communication - Technical Competence - Problem Solving - Organizational Awareness - Leadership - Decisiveness Benefits - Work Schedule: To Be Determined, will work overnights as well as weekends, and holidays, as needed. - Compressed/Flexible: May be available - Remote: This is a remote position. - Relocation/Recruitment Incentives: Not authorized - Critical Skills Incentive (CSI): Not authorized - Permanent Change of Station (PCS): Not authorized Physical Requirements - Work is performed while sitting at a desk, at conferences, briefings, meetings, in classrooms and the equivalent. - The work is primarily sedentary but may require prolonged standing in front of groups. - Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities. - Work also involves travel and may include prolonged standing, walking, and transport of instructional supplies and/or equipment in excess of 30 lbs.

Role Description The 211 Program Specialist responds to calls from the community, identifies needs, and provides appropriate follow-up and resources. The 211 Program Specialist ensures successful connections to resources in a timely manner through the provision of Virtual Case Management. Responsible for documenting identified needs, referrals, and outcomes. Responsibilities: - Deliver high-quality, confidential, phone-based information, referral, and advocacy services for health and social needs across multiple lines of business under the 211 umbrella. - Identify callers' needs, develop a plan, and connect them to appropriate community resources. - Follow up with callers and community partners to ensure successful outcomes. - Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting. - Accurately document all customer interactions using web-based computer software systems. - Utilize recognized professional & agency standards; maintain professionalism and confidentiality in working with sensitive client information. - Demonstrate an understanding of social services and community resources in Arizona. - Adhere to the 211 call center policy and procedures. - Perform other duties as assigned. Qualifications - Critical thinking; effective decision making. - Strong organizational and effective communication and interpersonal skills. - Excellent customer service skills. - Effective listening skills. - Strong knowledge of resources and systems with emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc. - Bilingual Spanish is preferred. - Technology skills: Microsoft Office Suite, social media navigation, and Electronic Health Records (EHR). - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. - Ability to consistently demonstrate compassion and meet people with compassion. - Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Requirements - 0-2 years of experience in the field: health and human services, public health, or healthcare. - Call Center experience is highly desirable and preferred. - GED/High School Diploma. - Wireless (Wi-Fi) connections are not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better—this can be provided to staff as needed). Working Conditions - While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Exposure to noise typical with office operations. - Ability to hear and speak. - Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Benefits - Friendly work environment. - Generous paid time off (PTO). - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date. - Competitive compensation. - Convenient office locations and Hybrid Schedule. - On-site fitness room free to all employees (Tempe Office). - Basic Life Insurance. - Voluntary Life, Spouse, Child Insurance. - Critical Illness w/free dependents. - Critical Illness Spouse. - Short Term & Long Term Disability- Starts first of the month after 90 days of employment. - 401K & 401K Roth - Starts first of the month after 90 days of employment. - United Pet Care. - LifeLock for identity theft. - LYRA EAP Program- 25 free sessions for mental health per family member.

• Lead end-to-end execution of high-priority initiatives sponsored by the CTO • Drive planning, tracking, and delivery of cross-functional technical programs • Establish program governance, milestones, KPIs, and reporting mechanisms • Identify risks and proactively implement mitigation strategies • Own program management of the internal AI Bootcamp, from employee registration through post-graduation surveys and employee effectiveness measures • Coordinate curriculum delivery with internal and external stakeholders • Track engagement, progress, and outcomes • Define and report on success metrics (e.g., adoption, skill development, business impact) • Design and manage onboarding programs for new Builder hires • Ensure new hires are effectively ramped on tools, systems, and development practices • Partner with engineering leadership to continuously improve onboarding experience and speed-to-productivity • Support the CTO in driving transformation initiatives related to software development practices, tooling, and processes • Facilitate adoption of new methodologies and alignment to engineering mission and vision • Coordinate communication, training, and change management efforts across teams • Act as a trusted advisor and operational partner to the CTO • Prepare executive briefings, updates, and strategic communications • Drive alignment across leadership teams and ensure follow-through on key decisions • Improve internal processes, cadences, and organizational visibility