Solari

Role Description The 211 Program Specialist responds to calls from the community, identifies needs, and provides appropriate follow-up and resources. The 211 Program Specialist ensures successful connections to resources in a timely manner through the provision of Virtual Case Management. Responsible for documenting identified needs, referrals, and outcomes. Responsibilities: - Deliver high-quality, confidential, phone-based information, referral, and advocacy services for health and social needs across multiple lines of business under the 211 umbrella. - Identify callers' needs, develop a plan, and connect them to appropriate community resources. - Follow up with callers and community partners to ensure successful outcomes. - Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting. - Accurately document all customer interactions using web-based computer software systems. - Utilize recognized professional & agency standards; maintain professionalism and confidentiality in working with sensitive client information. - Demonstrate an understanding of social services and community resources in Arizona. - Adhere to the 211 call center policy and procedures. - Perform other duties as assigned. Qualifications - Critical thinking; effective decision making. - Strong organizational and effective communication and interpersonal skills. - Excellent customer service skills. - Effective listening skills. - Strong knowledge of resources and systems with emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc. - Bilingual Spanish is preferred. - Technology skills: Microsoft Office Suite, social media navigation, and Electronic Health Records (EHR). - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. - Ability to consistently demonstrate compassion and meet people with compassion. - Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Requirements - 0-2 years of experience in the field: health and human services, public health, or healthcare. - Call Center experience is highly desirable and preferred. - GED/High School Diploma. - Wireless (Wi-Fi) connections are not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better—this can be provided to staff as needed). Working Conditions - While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Exposure to noise typical with office operations. - Ability to hear and speak. - Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Benefits - Friendly work environment. - Generous paid time off (PTO). - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date. - Competitive compensation. - Convenient office locations and Hybrid Schedule. - On-site fitness room free to all employees (Tempe Office). - Basic Life Insurance. - Voluntary Life, Spouse, Child Insurance. - Critical Illness w/free dependents. - Critical Illness Spouse. - Short Term & Long Term Disability- Starts first of the month after 90 days of employment. - 401K & 401K Roth - Starts first of the month after 90 days of employment. - United Pet Care. - LifeLock for identity theft. - LYRA EAP Program- 25 free sessions for mental health per family member.

Job Details: The Job/What You’ll Do: The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This position promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence. Work Schedule: Thursday 2:00 AM - 7:30 AM AND Thursday-Saturday 7:30 PM - 7:30 AM Work Location: Remote Responsibilities: - Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety. Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate. Documents all dispatch and related interactions in the electronic health record and tracking logs. - Adhere to call center policy and procedures. - Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. - Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate. The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below: - Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate within required timeframes. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Screen incoming requests. - Screen and dispatch incoming calls or contacts from first responders directly. - Back up for other Contact Center staff as required by business needs. - Other duties as assigned. Knowledge, Skills, Abilities: - Ability to operate computer systems and use multiple computer screens simultaneously. - Strong problem- solving and multi-tasking skills - Strong knowledge of resources and systems in the community to better assist the team. - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. Education & Experience: - 1-2 years of Dispatch, contact center, or emergency services experience preferred. - GED/High School diploma, required - Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency. Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness w/free dependents - Critical Illness Spouse - Short Term & Long Term Disability- Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Applicants must live in Oklahoma Full-time Work Schedule: - TBD: We are currently awaiting the finalized schedule and will update applicants and this posting accordingly once it is received. The Job/What You’ll Do: The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence. Responsibilities: - Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk. - Utilize knowledge of healthcare industry standards and clinical screening and intervention skills, resulting in crisis or contact resolution. - Provide health education and community resources based on the intervention provided. - Participate in required training, supervision, meetings, and clinical oversight. - Demonstrate enhanced knowledge and skill over tenure at Solari for new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, contact center industry standards, and community resources - Interact with effective communication and active listening while utilizing recovery and resiliency practices. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice. - Adhere to call center policy and procedures. - Other duties as assigned, Knowledge, Skills, Abilities: - Critical thinking and effective clinical decision-making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution; Uses appropriate methods and a flexible interpersonal style to help build a successful, cohesive team; - Demonstrates clear/concise/logical verbal and written business communication; - Plans effectively; - Adjusts effectively to new processes; - Builds and maintains collaborative relationships; - Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice (this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources). - Demonstrates knowledge of the Medicaid behavioral health adult and children’s systems in states where Solari has crisis contracts; Demonstrates concurrent management of multiple tasks and deadlines. Education & Experience: - Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field, and - At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members is required. - Behavioral health professional preferred. - Contact Center experience, preferred. Work Location: Remote - Must live in OK Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed) Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness w/free dependents - Critical Illness Spouse - Short Term & Long Term Disability- Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests. This includes: - Screening and triaging incoming requests - Completing assessments and interventions - Ensuring safety and coordinating care - Documenting interactions in an electronic health record (EHR) - Promoting and maintaining an organizational culture focused on Solari’s core values Key outcomes include: - Safety - Recovery and resiliency - Engagement - Crisis assessment and intervention - Hope - Efficiency - Quality - Accuracy - Service excellence Qualifications - Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field - At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members - Behavioral health professional preferred - Contact Center experience preferred Requirements - Applicants must live in Oklahoma - Full-time Work Schedule: TBD - Remote - Must live in OK - Wireless (Wi-Fi) connection is not permitted; must be connected to home internet modem/router with Ethernet cabling (Cat5e or better) - Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload Benefits - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness with free dependents - Critical Illness Spouse - Short Term & Long Term Disability - Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program - 25 free sessions for mental health per family member

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule: Sun-Wed 9:30 AM-8:00 PM The Job/What You’ll Do: The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication. Connects with the caller’s issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions. Responsibilities: - Promotes excellent customer experience with individuals and families. - Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude. - Serves as a role model and advocates for individuals in communicating their preferences and needs. - Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies. - Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment. - Provide information about other community-based services where appropriate. - Uses and discloses an individual’s protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Documents all services and significant individual interactions in the electronic health record. - Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line. - Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives. - Other duties as assigned Knowledge, Skills, Abilities: - Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills. - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to report as scheduled to work, meetings, training, and job-related activities prepared - Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. - Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Education & Experience: - Experience in the field as a Peer/Recovery Support Specialist - Lived personal experience with recovery - One year of office volunteer or work experience required - Completion of Peer/Recovery Support Specialist Certification, preferred but not required - GED/High School Diploma Remote opportunity to work from home - Applicants must live in Colorado Work Schedule: Sun-Wed 9:30 AM-8:00 PM Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem with Ethernet cabling (Cat5e or better - this can be provided to staff as needed) The candidate's applicable education and experience will determine where a candidate falls in the position range. Pay Range $19.66—$21.69 USD Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness w/free dependents - Critical Illness Spouse - Short Term & Long Term Disability- Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Remote full-time opportunity to work from home - Applicants must live in Colorado. Work Schedule: Sun-Wed 9:30 AM-8:00 PM The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions. Responsibilities: - Promotes excellent customer experience with individuals and families. - Establishes a collaborative relationship by conveying respect, acceptance, and a non-judgmental attitude. - Serves as a role model and advocates for individuals in communicating their preferences and needs. - Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies. - Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment. - Provides information about other community-based services where appropriate. - Uses and discloses an individual’s protected health information in accordance with HIPAA standards. - Documents all services and significant individual interactions in the electronic health record. - Identifies a crisis call and follows policies and procedures for connecting crisis callers to the crisis line. - Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives. - Other duties as assigned. Qualifications - Knowledge of recovery principles; Colorado system principles. - Exceptional interpersonal skills. - Accountable to individuals served. - Empathetic; Good verbal communication skills. Requirements - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to report as scheduled to work, meetings, training, and job-related activities prepared. - Ability to consistently demonstrate compassion and meet people with compassion. - Maintains an open and accepting mindset by being an active learner, participating in discussions, trying new approaches, and being self-aware and self-reflective. Education & Experience - Experience in the field as a Peer/Recovery Support Specialist. - Lived personal experience with recovery. - One year of office volunteer or work experience required. - Completion of Peer/Recovery Support Specialist Certification preferred but not required. - GED/High School Diploma. Working Conditions - While performing job duties, the employee is frequently required to stand, walk, sit, and use hands; must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Exposure to noise typical with office operations. - Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload. Benefits - Friendly work environment. - Generous paid time off (PTO). - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date. - Competitive compensation. - Convenient office locations and Hybrid Schedule. - On-site fitness room free to all employees (Tempe Office). - Basic Life Insurance. - Voluntary Life, Spouse, Child Insurance. - Critical Illness w/free dependents. - Short Term & Long Term Disability - Starts first of the month after 90 days of employment. - 401K & 401K Roth - Starts first of the month after 90 days of employment. - United Pet Care. - LifeLock for identity theft. - LYRA EAP Program - 25 free sessions for mental health per family member.