• Delivering field service activities across the UK and Ireland • Commissioning, operation, testing, integration, optimisation, maintenance, and repair of equipment • Participating in an on‑call rota to provide technical phone support and responding on‑site to equipment‑ and customer‑related issues • Preparing clear and detailed field service reports following each installation or technical intervention • Supporting Sales and Project Management teams • Delivering on‑site training to customer maintenance and service teams and fellow Field Service Engineers

• Support customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments • Install and optimize hardware/software/network products and configurations at customer sites • Diagnose and resolve product performance problems • Perform maintenance and repair services • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance • Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software • Serve as an internal resource on technical issues and manage product escalations • Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• Carrying out reactive maintenance to highways technology equipment, including but not limited to; Signs, Signals, Traffic Signals, CCTV, Emergency Roadside Telephones, Queue Protection and traffic counting equipment (including Radar) and Weather Stations. • Perform planned cyclic maintenance in accordance with client requirements, manufacturer guidelines, and British Standards. • Carry out electronic diagnostic checks on highways communications assets for fault identification and resolution. • Prepare detailed reports and documentation covering maintenance actions, fault findings, upgrades, and asset conditions. • Provide expert technical advice to colleagues, clients, and contractors on procedures, issues, and best practices. • Assist with project administration and control, including progress tracking, resource management, and regulatory compliance. • Coordinate with third parties (contractors, suppliers, local authorities) during the deployment and integration of new highways communications infrastructure. • Participate in system upgrades, technology enhancements, and commissioning of new equipment. • Oversee asset inventory and support emergency responses to critical incidents affecting highway technology systems. • Contribute to health and safety compliance by performing risk assessments and following safe working practices. • Engage in training initiatives, mentor junior engineers, and pursue continuous professional development to stay updated on industry advancements. • Organise daily tasks as allocated by the Works Coordinator to ensure they are completed to client set time scales. • As a Lone Worker, ensure that Health and Safety rules are always followed. • To be able to volunteer for nightworks when and if required.

Role Description We are looking for a professional excited for a unique opportunity to provide help build, maintain, and coach our vendors as part of our Service Delivery Team. You are an individual who has a strong work ethic, possesses strong customer service, communications, and interpersonal skills. You are a detail-oriented person, a self-thinker, who can multi-task, and the drive to successfully complete tasks independently. Telaid’s Last Mile Delivery can only be successful if we continue to grow and nurture our partner workforce. The Partner Relations Specialist will contact potential partners for Telaid’s partner program, assist with onboarding, support resolution of system-related questions, and help with scheduling technicians to meet Telaid’s customer demand. This role will support the Service Delivery Department goals and objectives: - Technician depth to meet Telaid’s growing customer needs - Employing skilled technicians aligned with Telaid’s values - Meeting performance objectives on time, on budget, no surprises - Behavior and competency accountability - SLA compliance - Value-aligned partnerships in our ecosystem Primary Duties and Responsibilities: - Identify and track potential partners for Telaid’s Business Partner Program - Onboard new business partners and assist with maintaining compliance - Recruit and source field technicians to support service and project teams, especially those that require specific skills, licenses, or experience and training - Partner Utilization - Building and maintaining primary and secondary field technicians resources to support service agreements - Support dispatching work orders, especially those instances where new partners are being employed - Adoption and proliferation of FSM within Telaid and the business partner base - Handle escalation issues related to technicians and see through resolution - Educate partners on how best to manage their profile, monetary transactions, and overall relationship - Support partners growth and success, leveraging performance metrics - Provide reports and meaningful data points related to technician base: performance, spend, volume, skills, program experience, training, satisfaction, other - Perform other work-related duties as assigned by management Qualifications - Desire to work in a fast-growing changing environment - Superior customer service skills - Excellent oral and written communications skills - Showcase a pleasant and assertive telephone personality with good listening skills - Develop and maintain strong client and technician relationships - Multi-task effectively - Manage stress and exercise self-control in client and schedule-driven situations - Perform well under pressure - Highly self-motivated and enthusiastic - Team player with strong level of collaboration and coordination skills, able and willing to foster an environment of teamwork, support and promote Telaid’s Core Values within Service Delivery team Requirements - High school diploma - Moderate to advanced proficiency in Microsoft Office Suite - 1-3 years of customer service experience - A background in technical support is preferred Benefits - 401k with employer matching and Profit Sharing - Medical, Dental, Vision, Life and Disability Insurance Benefits - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Other Voluntary Benefits: - Critical Illness and Accident Insurance - Pet Insurance - Bark – Parental controls to ensure online safety for kids - Norton LifeLock Identity Protection - Employee Discount Program