• Coordinates all Material Programs Management activities: AOG support, On Site Stock Audits and Reconciliations, Core Return Analysis, Invoice Disputes, Retrofit/Sales campaigns and manages any other topic related to material and logistics activities to enhance services direct to customer. • Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, AOG escalation, Repair management, Supply Chain Policies, Parts Warranty and Core management. • Take part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference. • Ensures compliance with scheduled visits and/or training to customers / service centers going over the Executive Supply Chain processes and improving customer-company relationships. • Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling. • Responsible for On-Site stock inventory counts, audits and replenishment metrics. • Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation. • Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign. • Prepares and carries out presentations to operators regarding the status of full material performance, including root cause analysis and ongoing action plans. • Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, customer account managers and any other entity to enable full support of customer material needs. • Partners with New Business Development for future opportunities in Material Support Services. • Attends and facilitates Supply Chain meetings as required and reports out statuses, and/or issues. • Establishes corrective action/recovery plan for compromised material services processes. • Be aware of any opportunities to enhance our service to the customer. • Responsible for Material Customer Support Analytics and open tickets. • Continually seeks opportunities in improving process flow and work efficiency. • Ensures that customer inquiries are processed to meet customer expectations and company financial targets. • Ability to offer professional and expeditious assistance in high-pressure situations. • Performs other tasks as requested periodically.

Role Description - Lead complex SAP business transformation programs from inception to completion. - Ensure successful delivery of programs within budget, on time, and to quality standards. - Manage and motivate geographically distributed teams, including multi-vendor and complex client organizations. - Develop and implement well-structured program delivery frameworks. - Collaborate with IT, business, and change management teams to ensure program success. - Maintain strong working relationships with stakeholders at all levels. - Proven project and program delivery track record across multiple full lifecycle SAP programs, including multi-country roll-outs of significant size, scope, and complexity for ECC and S/4 HANA. - Experience in global delivery and working with offshore resources. - Ability to lead teams in complex environments that include multi-vendors, complex client organization structures, and geographically distributed teams. - Experience of working with global teams and a track record of leading teams of consultants based locally and remotely. - In-depth knowledge of how to set up programs for success including IT, Business, and Change components. - Ability to define well-structured program delivery frameworks and apply these practically. - Outstanding communication skills (verbal and written) and presentation skills, with the ability to influence C-Level stakeholders within client organizations. - Ability to lead teams to prepare large proposals and program plans, facilitate leverage differentiators (e.g. specific consulting frameworks, etc.). - Ability to articulate value-based propositions, own and review program financials, and lead proposal presentations in order to create compelling propositions for clients. - Substantial proven experience working in client-facing consulting roles. - Experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. - Project-related mobility/willingness to travel. Company Description Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. - Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. - Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, cultural diversity, and dedicated training and career paths. - Infosys is on Germany’s top employers list for 2023. - Management Consulting Magazine named us on their list of Best Firms to Work for. - Infosys has been recognized by the Top Employers Institute for its exceptional standards in employee conditions across Europe for five years in a row.

• Full program ownership, with primary focus on: Comprehensive cross-functional schedules • Ensure sound execution strategy is established and implemented • Continuously assessing program risks and mitigation plans • Review upstream POR (plan of record) changes and drive program strategy • Own program POR, document strategy changes and rationale for decisions • Drive understanding of Product Life Cycle, phase/achievement criteria, and cross-functional interdependencies • Ensure cohesive collaboration between cross-functional teams and leads: architects, engineers, Hardware, Software, Firmware, Operations, Product Engineering, and Go-to-Market teams • Lead project staff meetings to: Prioritize top issues, roadblocks, and areas of immediate focus • Summarize concerns, blockades, and plans to resolve • Report out program status to team members at all levels • Implement AARs (after action review) from previous generation into current program • Update program dashboards, rosters, and frameworks to scale communication across the organization

• Leads and optimizes the PPM (Portfolio and Pipeline Management) process for all of Core Spine, assessing organic and inorganic opportunities • Drives successful business decision making and launch planning by guiding product managers throughout the entire product lifecycle, from ideation to launch. • Provides the marketing team with comprehensive governance training and support for new product innovations annually • Collaborates with global marketers and cross functional partners to drive continuous innovation planning, ensuring alignment with patient needs and advancing product development strategies, promotional and educational strategies. • Acts as the cross-functional touchpoint for global portfolio-level discussions, coordinating with teams across marketing, strategy, R&D, pricing, finance, regulatory, clinical, and medical education, ensuring successful program execution. • Collects and analyzes procedural market data, internal data and competitive intel, breaking them into actionable insights to support informed, data driven decision-making across the business. • Creates and delivers strategic business presentations to support various portfolio opportunities • Aligns business development opportunities with business needs • Travels up to 25-30%, primarily domestic