Embraer

• Coordinates all Material Programs Management activities: AOG support, On Site Stock Audits and Reconciliations, Core Return Analysis, Invoice Disputes, Retrofit/Sales campaigns and manages any other topic related to material and logistics activities to enhance services direct to customer. • Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, AOG escalation, Repair management, Supply Chain Policies, Parts Warranty and Core management. • Take part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference. • Ensures compliance with scheduled visits and/or training to customers / service centers going over the Executive Supply Chain processes and improving customer-company relationships. • Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling. • Responsible for On-Site stock inventory counts, audits and replenishment metrics. • Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation. • Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign. • Prepares and carries out presentations to operators regarding the status of full material performance, including root cause analysis and ongoing action plans. • Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, customer account managers and any other entity to enable full support of customer material needs. • Partners with New Business Development for future opportunities in Material Support Services. • Attends and facilitates Supply Chain meetings as required and reports out statuses, and/or issues. • Establishes corrective action/recovery plan for compromised material services processes. • Be aware of any opportunities to enhance our service to the customer. • Responsible for Material Customer Support Analytics and open tickets. • Continually seeks opportunities in improving process flow and work efficiency. • Ensures that customer inquiries are processed to meet customer expectations and company financial targets. • Ability to offer professional and expeditious assistance in high-pressure situations. • Performs other tasks as requested periodically.

POSITION SUMMARY Leads execution of Supplier Rescue Projects, developing the project scope and phases, setting up the project team and reporting progress and results to top management. JOB RESPONSIBLITIES Lead a cross-functional team to bring resolution for a specific supplier crisis by identifying and addressing performance issues aiming to minimize disruption in the supply chain. Lead development and execution of a supplier recovery plan, collaborating with internal and external stakeholders to ensure that the results from each project will be on the right schedule, budget and quality Strengthens relationship, promotes integration, enhances communication and mediates conflicts between supplier’s and Embraer’s teams to address issues and drive mutual success. Coordinates the KPO (PMO) and multi-disciplinary project teams, both internal and external, on finding the best solution to the different problems Conduct regular assessments of supplier performance and deliverables, monitoring key performance indicators (KPIs), and implementing improvement initiatives and needed. Coordinates, presents and guarantees targets achievements for upper management meetings, both internal at Embraer and at the Supplier To initiate and lead continuous improvement activities, incorporating Lean and P3E processes. Audits methods/efficiency of suppliers' management of their sub-tiers abilities to guarantee production flow and deliveries. Visits supplier’s sub-tiers to help address their issues when deemed necessary. Interacts with Supplier’s and Embraer’s teams to coordinate and follow up on the: investigation of technical issues, identification of appropriate solutions, and ensuring quality in the delivery process to Embraer and its customers. Follows up on raw materials, components and spare parts production process and delivery, based on schedules provided by suppliers, verifying and evaluating services regarding vendor’s ability to deliver ordered quantities on schedule time and agreed quality level. Oversees material movements throughout manufacturing and inventory sequences. Audits materials and analyzes/evaluates quality of area services, as well as contract clauses and late deliveries. Provides regular written and verbal reports on observations, findings and action plans agreed with suppliers as well as on plans implementation. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Education: Bachelor’s degree in engineering, supply chain management, business administration or equivalent degree and experience. Master’s degree preferred. Experience: A minimum of 5 years of experience in supply chain, procurement, or engineering. Knowledge, Skills & Abilities: Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments. Advanced level of proficiency in utilization of MS Office: Excel, Word, PowerPoint and Project. Experience working in a global or multinational organization Strong knowledge of Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.). Demonstrates client support and service quality techniques. Ability to provide inputs to teams on process issues that may be affecting the overall performance of the work to be done. Working Conditions / Environment/ Special Requirements Satisfies work schedule requirements. The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned. Embraer is an Equal Opportunity Employer