• Full program ownership, with primary focus on: Comprehensive cross-functional schedules • Ensure sound execution strategy is established and implemented • Continuously assessing program risks and mitigation plans • Review upstream POR (plan of record) changes and drive program strategy • Own program POR, document strategy changes and rationale for decisions • Drive understanding of Product Life Cycle, phase/achievement criteria, and cross-functional interdependencies • Ensure cohesive collaboration between cross-functional teams and leads: architects, engineers, Hardware, Software, Firmware, Operations, Product Engineering, and Go-to-Market teams • Lead project staff meetings to: Prioritize top issues, roadblocks, and areas of immediate focus • Summarize concerns, blockades, and plans to resolve • Report out program status to team members at all levels • Implement AARs (after action review) from previous generation into current program • Update program dashboards, rosters, and frameworks to scale communication across the organization

• Leads and optimizes the PPM (Portfolio and Pipeline Management) process for all of Core Spine, assessing organic and inorganic opportunities • Drives successful business decision making and launch planning by guiding product managers throughout the entire product lifecycle, from ideation to launch. • Provides the marketing team with comprehensive governance training and support for new product innovations annually • Collaborates with global marketers and cross functional partners to drive continuous innovation planning, ensuring alignment with patient needs and advancing product development strategies, promotional and educational strategies. • Acts as the cross-functional touchpoint for global portfolio-level discussions, coordinating with teams across marketing, strategy, R&D, pricing, finance, regulatory, clinical, and medical education, ensuring successful program execution. • Collects and analyzes procedural market data, internal data and competitive intel, breaking them into actionable insights to support informed, data driven decision-making across the business. • Creates and delivers strategic business presentations to support various portfolio opportunities • Aligns business development opportunities with business needs • Travels up to 25-30%, primarily domestic

Role Description Are you a creative strategist who thrives on making an impact at scale? Do you love turning customer insights into programs that drive real results? Are you energized by the challenge of building something new within a fast-growing, mission-driven team? Then we’re looking for you! We’re expanding our Customer Success team with a brand-new role designed to take our SMB customer experience to the next level. The SMB Program Specialist is a part of the Customer Success team, otherwise known as FMX’s secret weapon. The main objective of this role is to design and execute a scalable engagement program for SMB customers, including: - Email campaigns - Webinars - Video content - Automated workflows This role may also carry a small portfolio of SMB accounts and step in as a Customer Outcome Manager when needed. You’ll be working in a fast-paced, high-energy, and collaborative environment. Qualifications - A proven knowledge of the FMX software or demonstrated ability to rapidly become an FMX expert - Experience designing and executing customer engagement programs at scale in a SaaS or Customer Success environment - Hands-on experience with CRM platforms and automation tools — experience with Planhat is a strong plus - Demonstrated ability to produce compelling customer-facing content, including webinars, video walkthroughs, and written communications - A data-driven mindset with the ability to analyze engagement metrics and iterate on programs based on results - Strong project management skills with the ability to manage multiple programs and deadlines simultaneously - Experience in Microsoft Office, specifically Microsoft Excel - The ability to build and nurture relationships with customers and internal stakeholders - Excellent written and verbal communication skills, with a strong ability to distill complex information into clear, engaging content - An understanding of when to proactively reach out to customers and how to identify at-risk or high-opportunity accounts - An innovative way of thinking to creatively solve problems and build programs from the ground up - A positive, customer-centric attitude - Self-motivation and strong time management skills, with the ability to thrive in an autonomous, remote-first environment - Commitment to continuous improvement and a coachable spirit - Effective presentation and facilitation skills, particularly for hosting live virtual events - A match with our core pillars: Teamwork, Excellence, & Integrity Requirements - Design, build, and continuously improve a scalable SMB programming system that drives customer engagement, product adoption, and retention across 2,000+ accounts - Plan and execute multi-channel customer communication campaigns including email blasts, newsletters, and targeted outreach sequences - Host and produce customer-facing webinars, virtual events, and live Q&A sessions on topics informed by real customer trends and pain points - Develop customer education content such as video walkthroughs, help guides, and best practice resources - Build and manage automated playbooks, workflows, and health score triggers in Planhat (CRM) - Analyze customer data and inbox trends to identify the most pressing pain points across the SMB segment - Collaborate closely with the SMB Customer Outcome Manager team - Track, report on, and continuously optimize program performance metrics - Identify opportunities for upsell and cross-sell through programmatic touchpoints - Manage and record all program activities, campaign results, and customer engagement data in Planhat - Serve as a Customer Outcome Manager for a select portfolio of SMB accounts as needed - Travel to customer events, conferences, and FMX regional forums as needed Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job and provide up to $500 for equipment, furniture, and accessories. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.

Role Description Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager to join our team in your choice of our Peoria, IL, Chicago, IL, and Dallas, TX locations! We offer REMOTE model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! Job Responsibilities - Partner with the Product Owner and Program Manager to manage agile project tracking, ensuring the project plan remains current and proactively identifying potential delivery risks. - Attend cross-functional virtual meetings to gather project steps, document dependencies, and build a comprehensive, integrated project plan. - Daily meetings with team to drive IT development projects. - Work directly with Engineering Program Manager and Technical Product Owner. - Lead the development, creation, and ongoing maintenance of comprehensive project plans. - Integrate new feature initiatives into broader project timelines, ensuring plans remain current and adaptive. - Track and manage key milestones, proactively reporting on progress and upcoming deliverables. - Maintain synchronized release schedules across all systems. - Align release activities with role assignments and identify resource overallocations or conflicts across overlapping plans. - Document and maintain process flows and mini-project plans for recurring tasks. - Monitor execution of recurring processes and ensure timely completion. - Create and manage process documentation and task assignments for repeatable workflows. - Track dependencies across related project plans and ensure alignment with broader program objectives. - Maintain consistent status updates in coordination with the Program Manager. - Facilitate the creation and maintenance of a task-level RACI matrix across teams, clarifying ownership and accountability—especially for cross-system and interdependent activities. - Deliver clear and concise status reports on project health and milestones. - Build executive-ready PowerPoint visuals to communicate project status, recurring processes, and key insights. - Effectively utilize project management tools such as Azure DevOps and Microsoft Project to manage workstreams and timelines. Qualifications - 5-7 years’ experience required. Requirements - Project Management for technical teams. - Management of plans within Azure DevOps. - Management of plans within Microsoft Project. - Microsoft PowerPoint. - Ability to create Power BI dashboards. Benefits - 401(k) - Dental insurance - Vision Insurance - Disability insurance - Employee assistance program - Health insurance - Health savings account - Life insurance - Paid time off - Paid Holidays Company Description Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com Salary expectations: 100,000-107,000 per annual.