Role Description - Lead complex SAP business transformation programs from inception to completion. - Ensure successful delivery of programs within budget, on time, and to quality standards. - Manage and motivate geographically distributed teams, including multi-vendor and complex client organizations. - Develop and implement well-structured program delivery frameworks. - Collaborate with IT, business, and change management teams to ensure program success. - Maintain strong working relationships with stakeholders at all levels. - Proven project and program delivery track record across multiple full lifecycle SAP programs, including multi-country roll-outs of significant size, scope, and complexity for ECC and S/4 HANA. - Experience in global delivery and working with offshore resources. - Ability to lead teams in complex environments that include multi-vendors, complex client organization structures, and geographically distributed teams. - Experience of working with global teams and a track record of leading teams of consultants based locally and remotely. - In-depth knowledge of how to set up programs for success including IT, Business, and Change components. - Ability to define well-structured program delivery frameworks and apply these practically. - Outstanding communication skills (verbal and written) and presentation skills, with the ability to influence C-Level stakeholders within client organizations. - Ability to lead teams to prepare large proposals and program plans, facilitate leverage differentiators (e.g. specific consulting frameworks, etc.). - Ability to articulate value-based propositions, own and review program financials, and lead proposal presentations in order to create compelling propositions for clients. - Substantial proven experience working in client-facing consulting roles. - Experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. - Project-related mobility/willingness to travel. Company Description Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. - Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. - Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, cultural diversity, and dedicated training and career paths. - Infosys is on Germany’s top employers list for 2023. - Management Consulting Magazine named us on their list of Best Firms to Work for. - Infosys has been recognized by the Top Employers Institute for its exceptional standards in employee conditions across Europe for five years in a row.

• Full program ownership, with primary focus on: Comprehensive cross-functional schedules • Ensure sound execution strategy is established and implemented • Continuously assessing program risks and mitigation plans • Review upstream POR (plan of record) changes and drive program strategy • Own program POR, document strategy changes and rationale for decisions • Drive understanding of Product Life Cycle, phase/achievement criteria, and cross-functional interdependencies • Ensure cohesive collaboration between cross-functional teams and leads: architects, engineers, Hardware, Software, Firmware, Operations, Product Engineering, and Go-to-Market teams • Lead project staff meetings to: Prioritize top issues, roadblocks, and areas of immediate focus • Summarize concerns, blockades, and plans to resolve • Report out program status to team members at all levels • Implement AARs (after action review) from previous generation into current program • Update program dashboards, rosters, and frameworks to scale communication across the organization

• Leads and optimizes the PPM (Portfolio and Pipeline Management) process for all of Core Spine, assessing organic and inorganic opportunities • Drives successful business decision making and launch planning by guiding product managers throughout the entire product lifecycle, from ideation to launch. • Provides the marketing team with comprehensive governance training and support for new product innovations annually • Collaborates with global marketers and cross functional partners to drive continuous innovation planning, ensuring alignment with patient needs and advancing product development strategies, promotional and educational strategies. • Acts as the cross-functional touchpoint for global portfolio-level discussions, coordinating with teams across marketing, strategy, R&D, pricing, finance, regulatory, clinical, and medical education, ensuring successful program execution. • Collects and analyzes procedural market data, internal data and competitive intel, breaking them into actionable insights to support informed, data driven decision-making across the business. • Creates and delivers strategic business presentations to support various portfolio opportunities • Aligns business development opportunities with business needs • Travels up to 25-30%, primarily domestic

Role Description Are you a creative strategist who thrives on making an impact at scale? Do you love turning customer insights into programs that drive real results? Are you energized by the challenge of building something new within a fast-growing, mission-driven team? Then we’re looking for you! We’re expanding our Customer Success team with a brand-new role designed to take our SMB customer experience to the next level. The SMB Program Specialist is a part of the Customer Success team, otherwise known as FMX’s secret weapon. The main objective of this role is to design and execute a scalable engagement program for SMB customers, including: - Email campaigns - Webinars - Video content - Automated workflows This role may also carry a small portfolio of SMB accounts and step in as a Customer Outcome Manager when needed. You’ll be working in a fast-paced, high-energy, and collaborative environment. Qualifications - A proven knowledge of the FMX software or demonstrated ability to rapidly become an FMX expert - Experience designing and executing customer engagement programs at scale in a SaaS or Customer Success environment - Hands-on experience with CRM platforms and automation tools — experience with Planhat is a strong plus - Demonstrated ability to produce compelling customer-facing content, including webinars, video walkthroughs, and written communications - A data-driven mindset with the ability to analyze engagement metrics and iterate on programs based on results - Strong project management skills with the ability to manage multiple programs and deadlines simultaneously - Experience in Microsoft Office, specifically Microsoft Excel - The ability to build and nurture relationships with customers and internal stakeholders - Excellent written and verbal communication skills, with a strong ability to distill complex information into clear, engaging content - An understanding of when to proactively reach out to customers and how to identify at-risk or high-opportunity accounts - An innovative way of thinking to creatively solve problems and build programs from the ground up - A positive, customer-centric attitude - Self-motivation and strong time management skills, with the ability to thrive in an autonomous, remote-first environment - Commitment to continuous improvement and a coachable spirit - Effective presentation and facilitation skills, particularly for hosting live virtual events - A match with our core pillars: Teamwork, Excellence, & Integrity Requirements - Design, build, and continuously improve a scalable SMB programming system that drives customer engagement, product adoption, and retention across 2,000+ accounts - Plan and execute multi-channel customer communication campaigns including email blasts, newsletters, and targeted outreach sequences - Host and produce customer-facing webinars, virtual events, and live Q&A sessions on topics informed by real customer trends and pain points - Develop customer education content such as video walkthroughs, help guides, and best practice resources - Build and manage automated playbooks, workflows, and health score triggers in Planhat (CRM) - Analyze customer data and inbox trends to identify the most pressing pain points across the SMB segment - Collaborate closely with the SMB Customer Outcome Manager team - Track, report on, and continuously optimize program performance metrics - Identify opportunities for upsell and cross-sell through programmatic touchpoints - Manage and record all program activities, campaign results, and customer engagement data in Planhat - Serve as a Customer Outcome Manager for a select portfolio of SMB accounts as needed - Travel to customer events, conferences, and FMX regional forums as needed Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll give you everything necessary to do your job and provide up to $500 for equipment, furniture, and accessories. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.