Collections Analyst Operations Remote, United Kingdom Full time How we work - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. What we offer - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role ElevenLabs is growing its enterprise customer base rapidly, and a well-run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables – reaching out to customers, resolving disputes, tracking aging buckets, and working cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery. You will build and maintain collections workflows, develop customer relationships to resolve payment issues promptly and professionally, and contribute data to quarterly CECL analysis. This is a high-accountability, process-driven role for someone who is organised, commercially minded, and comfortable engaging customers directly. Requirements - Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts - Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way - Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred - Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously - Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis Bonus: - Prior experience in a SaaS or subscription billing collections environment - Familiarity with legal and commercial escalation paths for delinquent accounts Location This role is remote-first and can be executed from anywhere in Europe. If you prefer, you can work from one of our European offices in London, Dublin, Warsaw, or Stockholm.

• Responsible for assisting with all functions associated with billing and third-party payers • Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing • Proactive professional who can identify collection trends and solve them in a timely manner • Identifies delinquent accounts, aging period and payment sources, and performs collection actions including contacting patients by telephone and resubmitting claims to the appropriate payer • Evaluates patient financial status and establishes contract payment plans • Keeps informed on all current Medicare, Medicaid, and third-party payer regulations and requirements • Informs management and other staff members of changes and keeps documentation current and accessible • Successfully reduces days in A/R and meets assigned goals • Responds to overflow Customer Service incoming patient phone calls • Other assigned duties as required

• Monitor the portfolio of delinquent accounts. • Contact customers for notifications and negotiations through official channels, following the established collections workflow. • Track and manage agreements reached, ensuring compliance with negotiated terms. • Update logs and records of interactions and negotiations. • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

Role Description The Manager of Collections is responsible and oversees all collection and personnel related activity on the PharMerica Accounts Receivable Facility portfolio. This is a remote opportunity. Applicants may reside anywhere within the Continental USA. Schedule: Monday-Friday 9AM-5PM EST (Flexible) - Works with the Director, to build, maintain and improve credit scoring models to mitigate overall company financial risk - Performs daily credit and risk management activities to ensure exposures are maintained within approved limits under the credit policy - Produces reports and analysis of monthly credit facility trending - Gathers and reviews information on the financial condition, risk exposure, loss history, and economic trends that may impact the terms and conditions offered to the client - Responsible for DSO, cash collections, aging trends, and a/r resolution on non AS400 portfolios - Investigates delinquent accounts, write collection letters, and call customers - Prepares standardized reports on credit/collections status - May arrange terms of payment for delinquent accounts - May lead and direct the work of others - Relies on experience and judgment to plan and accomplish goals - Performs other tasks as assigned - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Qualifications - Associate degree - Four years of experience in discipline; six years of experience in discipline preferred - Familiar with a variety of the discipline’s concepts, practices, and procedures - Creativity and latitude is expected Benefits - DailyPay - Flexible schedules - Competitive pay - Shift differential - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment Company Description PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States. PharMerica delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.