Role Description The Revenue Cycle Specialist works under the supervision of the Manager of Revenue Cycle and will perform a variety of tasks to support all insurance revenue cycle activities and cash goals. They will primarily perform insurance billing operations, working towards collection goals and maintaining KPIs within the billing system. This position will also work support queues, demonstrating exceptional customer support to our Partners assisting patients with insurance eligibility and claim inquiries. - Serve as an insurance billing subject matter expert who can effectively work with other staff to impart best practices related to revenue cycle management (RCM) within a telehealth setting. - Perform RCM functions as assigned/queued (including, but not limited to: Eligibility Verification, Charge Entry, Claim Submission, Payment Posting, Collections and Credits, Support ticket maintenance, and Denied/Rejected claims). - Identifies and resolves issues affecting revenue reimbursement from Payers and/or patients. - Identifies problem areas and trends encountered while working with any team or department and communicates findings to management. - Adapts quickly to changes in assignments to maximize financial impact. - Identify opportunities that will provide a significant contribution to reducing A/R and increasing revenue. - Remains proficient in the use of specific applications related to revenue cycle management, i.e. billing systems, EMRs, internal portals, team communication tools, clearing houses, credit card system, bank transactions, patient communication platform, etc. - Other duties as assigned. Qualifications - 2+ years of experience verifying insurance eligibility, creating, submitting and posting of professional claims within a healthcare setting. - Demonstrate an understanding of NPI, taxonomy, and electronic claim submission requirements. - Strong knowledge of CPT, HCPC, and ICD10 codes, as well as HIPAA regulations. - Preferred experience working in Candid, or billing system implementation/configuration equivalent. - Preferred experience working with 270/271 X12 files (real time eligibility). - In-depth understanding of insurance A/R, with ability to read and interpret ERA/EOB/EOPs. Requirements - Intermediate knowledge of revenue cycle processes and best practices. - Knowledge of insurance coverage guidelines. - Ability to prioritize work and manage time efficiently. - Self-motivated, able to work autonomously, multi-task and switch focus quickly. - Strong organizational skills and attention to detail. - Ability to meet deadlines. - Ability to apply good judgment and expertise. - Excellent written and verbal communication skills. - Excellent Customer Service skills.

• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Researches each account using company patient accounting applications and internet resources. • Conduct appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. • Problem solves issues and creates resolution that will bring in revenue eliminating re-work. • Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. • Requests additional information from patients, medical records, and other needed documentation upon request from payors. • Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. • Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. • Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. • Performs special projects and other duties as needed.

Role Description The Collections Specialist is responsible for: - Collecting large account receivables - Investigating credit issues - Preparing and maintaining reports and customer files - Recommending accounts slated for collection agencies or to be placed on hold - Preparing accounts receivable adjustments This is a work from home position. Qualifications - Bilingual French / English (written and spoken) - required Benefits - Health and Safety is our #1 priority, and we live it 3-6-5! - Competitive wages: Starting at $24/hr - Work schedule: Remote, Full-time - Monday to Friday 8:30 - 5pm (40 hrs) - Focus on maintaining sustainability - Comprehensive health benefits coverage after 30 days of full-time employment - RRSP with company matching - Opportunities for growth and development for all stages of your career - Company paid training and tuition reimbursement Company Description

• The Life Line Collections Specialist is responsible for collection efforts, making contact with patients, discussing and negotiating payment arrangements and possible solutions with patients. • Place outbound phone calls efficiently and in a professional manner. • Notify consumers of delinquent accounts via telephone to solicit payment. • Receive payments via telephone for customer accounts. • Manage and follow up on assigned collection accounts. • Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner. • Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management. • Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations. • Consistently support and demonstrate the company mission and values. • Assist with special projects as directed. • Participation in relevant meetings or events. • Perform other necessary tasks as assigned by supervisor.