Account Manager Location: SC-Columbia RemoteSalesFull time Job Description: The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is ideal for a motivated, customer-focused professional who enjoys problem-solving, developing relationships, and helping clients succeed. Working primarily with small to mid-sized businesses in the commercial construction industry—including General Contractors, Subcontractors, and related segments—the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle. This is a full-time position and reports directly to the Director, Regional Sales. Preferred Location This is a remote, home-office based role. Candidates located in the continental US will be considered. Travel Requirements A willingness to travel as needed for face-to-face meetings with accounts is required for this position. Essential Functions - Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction - Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities - Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns - Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery - Use data and insights to reinforce product value and effectively overcome objections - Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes - Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience - Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices - Achieve key performance metrics related to retention, renewals, upsell, and engagement - Maintain accurate and timely documentation of all client interactions within CRM systems - Continuously build knowledge of products, industry trends, and best practices Education Requirement Bachelor's degree in a related field and/or equivalent education and work experience. Required Experience, Knowledge and Skills - 2+ years of professional experience in account management, customer-facing, or related roles - Strong relationship-building skills with a client-focused mindset - Ability to identify customer needs and provide thoughtful solutions - Excellent written and verbal communication skills - Strong organizational, problem-solving, and time management abilities - High level of integrity and ownership of outcomes - Ability to quickly learn and apply SaaS products - Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) - Basic understanding of the construction industry or the ability to learn quickly Preferred Experience, Knowledge and Skills - Experience in a SaaS or customer-facing environment - Familiarity with CRM or order management systems About Dodge Construction Network Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. Salary Disclosure $60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE! This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. #LI-Remote #LI-EM1 #DE-Remote

• Supervisas y motivas a los asesores de llamadas para asegurar que estén cumpliendo con los objetivos de renovación. • Desarrollas y ejecutas estrategias efectivas para la renovación de los clientes, basadas en el análisis de datos y feedback de clientes. • Aseguras la calidad de las interacciones de los gestores con los clientes, evaluando las llamadas y proporcionando retroalimentación. • Trabajas con el área de onboarding para asegurar la retención de clientes. • Manejas problemas complejos que los gestores no puedan resolver, y encuentras soluciones efectivas. • Implementas programas de capacitación y desarrollo para mejorar las habilidades de los asesores. • Garantizas la gestión de las cohortes que presentan oportunidad en renovaciones. • Presentas hallazgos y recomendaciones a la alta dirección.

Title: Dams Safety Systems Manager - Owner's Representative Location: Parramatta Australia Job Description: Shape Sydney's water future through world‑class dam safety leadership Attractive salary package + exceptional benefits in a purpose‑driven team delivering essential services for 5+ million people Why this role matters Sydney Water's dams are vital to the resilience, safety and liveability of Greater Sydney. As our Dam Safety Systems Manager (Owner's Representative), you will lead the governance, assurance and regulatory engagement that keeps these assets safe, compliant and future‑ready. Your decisions will directly protect communities, safeguard water security, and uphold Sydney Water's obligations as a declared dam owner. About the role In this technical cross functional leadership position, you will: - Champion Sydney Water's Dam Safety Management System (DSMS) and ensure full compliance with the Dams Safety Act, Regulation, DSNSW Guidelines, ANCOLD Guidelines, ISO 55001 and ISO 31000. - Act as Sydney Water's Owner's Representative, maintaining strong, transparent and proactive engagement with Dams Safety NSW. - Lead dam safety governance, risk assessment and assurance, ensuring risks are identified, assessed, controlled and monitored across the portfolio. - Drive continuous improvement in dam safety processes, surveillance programs, reporting and portfolio‑wide governance. - Influence and collaborate across engineering, operations, asset management and executive teams to embed a culture of dam safety excellence. - Provide strategic leadership on complex technical programs, regulatory obligations and long‑term dam safety planning. About you You are a respected dam safety professional with deep technical expertise and the leadership presence to influence at all levels. You bring: - 10+ years' experience in dam safety management for declared dams - A degree in engineering, science or related discipline (postgraduate dam engineering, risk or asset management preferred) - Strong experience engaging with Dams Safety NSW or equivalent regulators - Demonstrated capability in dam safety engineering, risk assessment, consequence category assessment, surveillance and reporting - Proven experience developing and implementing portfolio‑wide dam safety governance - A track record of leading complex technical programs with cross‑functional stakeholders - Advanced understanding of: Dams Safety Act & Regulation, DSNSW Guidelines, ANCOLD Guidelines, ISO 55001 & ISO 31000 - Excellent analytical, communication and stakeholder management skills Why our team like working at Sydney Water: - Huge multi-billion-dollar programs of work which shapes Australia's busiest and largest city. It's rewarding! - Positive team culture which celebrates wins and binds together to face challenges - Flexible working arrangements, to give you fair work/life balance. - We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender, or culture. - Be part of a committed, highly skilled team who'll appreciate what you bring to the table. You'll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney. Dive into Our Great Benefits! - Competitive Remuneration: We'll ensure that your skills and contributions are valued and rewarded appropriately. - Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. - Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. - 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. - Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. - Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. - Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. - Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future. We see the world is changing, so we are changing too. Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. We welcome and encourage applications from diverse backgrounds, including Frist Nations people, LGBTQIA+, people with disability, people with caring responsibilities, and people from culturally and linguistically diverse backgrounds. "As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire's Terms, Privacy Policy and Sydney Water's Privacy Collection Statement - Job Application. Please see the position description for the role's full accountabilities."

Title: Operations Manager Debt Collection Location: Sydney Australia Work Type: Hybrid, Full Time Job Description: At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! Job Description MISSION : The Operation Manager - B2B debt Collection is responsible to oversee, develop, and execute the end-to-end operational strategy and processes for B2B debt collection, ensuring efficient recoveries, strong client outcomes, and compliant, scalable operations. MAIN RESPONSIBILITIES: Operational Strategy & Execution - Own and execute the collections operational strategy, aligning people, process, and systems to recovery and client outcomes - Translate strategic objectives into day-to-day operational plans and workflows - Drive continuous improvement across collections processes, automation, and controls Collections Operations Management - Manage the collections system(s), including configuration, workflow optimisation, and reporting - Oversee the allocation and management of debt loads across portfolios, teams, and queues - Design, initiate, and manage structured dunning strategies across the customer lifecycle - Manage and prioritise collection queues to maximise recovery rates and operational efficiency Performance Management & Optimisation - Monitor operational performance against KPIs, SLAs, and client requirements - Analyse recovery performance, cycle times, and cost drivers to identify improvement opportunities - Implement process improvements to enhance productivity, quality, and scalability Workforce Planning & Capability - Lead workforce planning to ensure appropriate resourcing aligned to portfolio volumes and complexity - Set operational targets and support team leaders in performance management and coaching - Ensure operational capability keeps pace with growth and client demand Quality Assurance, Risk & Compliance - Own quality assurance frameworks to ensure consistent, compliant, and high-quality collections activity - Ensure adherence to all relevant regulatory, legal, and client-specific compliance requirements - Identify and mitigate operational, compliance, and reputational risks Client & Stakeholder Outcomes - Support strong client outcomes through reliable, transparent, and effective collections operations - Partner with client-facing teams to ensure operational delivery meets client expectations - Manage and maintain relationships with external law firm partners, overseeing the referral, progression, and performance of legal debt matters to ensure optimal recovery outcomes, cost control, and compliance. Qualifications - Proven experience in B2B debt collection or credit operations at an operational management level - Strong understanding of collections systems, workflows, and dunning strategies - Demonstrated ability to drive operational performance and continuous improvement - Experience with workforce planning, QA frameworks, and regulatory compliance - Commercial mindset with a focus on efficiency, outcomes, and client value Additional Information - Hybrid working model after the first month - Great place to work: central and modern office - Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program… - Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field