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En Siigo impulsamos el crecimiento de las pymes, democratizando nuestras soluciones tecnológicas.
Gerente de Renovaciones, Software/ Tecnología
Location
Colombia
Posted
20 days ago
Salary
0
Seniority
Senior
Job Description
Gerente de Renovaciones, Software/ Tecnología
Siigo
• Supervisas y motivas a los asesores de llamadas para asegurar que estén cumpliendo con los objetivos de renovación. • Desarrollas y ejecutas estrategias efectivas para la renovación de los clientes, basadas en el análisis de datos y feedback de clientes. • Aseguras la calidad de las interacciones de los gestores con los clientes, evaluando las llamadas y proporcionando retroalimentación. • Trabajas con el área de onboarding para asegurar la retención de clientes. • Manejas problemas complejos que los gestores no puedan resolver, y encuentras soluciones efectivas. • Implementas programas de capacitación y desarrollo para mejorar las habilidades de los asesores. • Garantizas la gestión de las cohortes que presentan oportunidad en renovaciones. • Presentas hallazgos y recomendaciones a la alta dirección.
Job Requirements
- Eres Estudiante o Profesional en carreras como Ingeniería, Administración de Empresas, Economía y/o carreras afines.
- Cuentas con mínimo 5 años de experiencia en renovaciones, cobranzas, cartera o comercial, de los cuales debes tener mínimo 1 año liderando equipos.
- Tienes habilidades en liderazgo, pensamiento estratégico, análisis de información, toma de decisiones, negociación y comunicación asertiva.
- Cuentas con dominio intermedio de Excel.
Benefits
- Modalidad de trabajo 100% remoto desde cualquier lugar de Colombia.
- Contrato a término indefinido directo con la compañía, más beneficios.
- Plan de Beneficios, Bienestar y Balance, que integra nuestra vida dentro y fuera de la compañía, creando experiencias de felicidad para colaboradores y sus familias.
- Interés y apoyo en tu aprendizaje continuo, crecimiento profesional y personal.
- Ambiente de trabajo inclusivo y diverso.
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