Title: Customer Service Representative II "Part Time- 25 hours/week" Location: Seattle United States time type: Part time job requisition id: R5843 Job Description: Mechanics Bank is currently searching for a part time Customer Service Representative II to join our team at our Lake City Branch. This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service. What you will do: New Accounts/Sales Activities - Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services. - Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience. - Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs. - Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products. - Participates in sales programs to generate new customers. - Must sell financial products and services to meet referral goals and performance evaluation/personal goals. - Maintains thorough knowledge of bank products and services. - Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy. - Supports branch lobby management. - Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone. - Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special. - Participates in two community events per year. Teller Activities - Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. - Balances cash drawer independently, maintains cash over and short record within HomeStreet's compliance policy. - May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily. - Effectively perform project responsibilities as assigned such as processing and balancing ATM, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation. - Effectively assist other CSRs in the completion of work assignments and balancing. Operational Activities - Participates in branch audit functions. - Follows Mechanics Bank policies and procedures and meet regulatory requirements. - Performs all other duties as required. Service Activities - Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy. - Supports branch lobby management. - Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone. - Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special. - Participates in two community events per year Who you are: - Minimum of 2 years cash handling and customer service experience. Banking experience preferred. - Some experience in opening new deposit accounts preferred. - Demonstrated success in cross-selling banking services and products. - Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. - Excellent written and oral communication skills are required. - PC experience required. Word, Excel and teller/bank software preferred. - Must be a self-starter, dependable, able to work within deadlines under pressure. - Must possess good judgment, and the ability to accept responsibility and handle confidential information. - Ability to work quickly and accurately, to analyze information and make decisions. - Willingness to assume additional responsibilities/duties/projects as they arise. - High school diploma or equivalent. ADA Requirements: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. - The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision. - The noise level in the work environment is usually moderate. #LI-HW1 Pay Range: $21.30 - $31.83 hourly Eligible for Retail Incentive pay Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: - Medical, prescription, dental, and vision coverage for employees and their eligible family members - Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits - Health Savings Account with employer contribution - Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit - 401(k) and Roth 401(k) with company contribution - 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program - Supplemental Health plans, Voluntary Legal and Identity Theft Services - 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year - Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. - Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. - Please view Equal Employment Opportunity Posters provided by OFCCP here. - To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner • Listen actively to customer concerns and provide personalized solutions that address their needs • Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary • Maintain detailed and accurate records of customer interactions and resolutions in our CRM system • Follow up with customers to ensure their issues have been resolved satisfactorily • Provide product and service information to customers in a clear and helpful manner • Handle difficult or upset customers with patience, empathy, and professionalism • Identify opportunities to enhance customer experience and suggest improvements to management • Meet performance targets including response time, resolution rate, and customer satisfaction scores • Collaborate with team members to share best practices and support one another in delivering excellent service • Adhere to company policies and procedures while maintaining confidentiality of customer information

Title: Technical Services Specialist - Cardiac Rhythm Management Location: State of Minnesota United States Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. Careers that Change Lives In this fast-paced exciting role as a Technical Services Specialist you will have responsibility for supporting accounts for remote monitoring for our CareLink Express Service. This enables acute care settings to quickly obtain data regarding the status of Medtronic implanted cardiac devices, facilitating faster treatment decisions. We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our Cardiac Rhythm Management Integrated Operating Unit offers devices and therapies that treat patients with abnormal heart rhythms and heart failure. It is comprised of three key businesses: Cardiac Pacing Therapies, Defibrillation Solutions, and Cardiac Diagnostic Services. Together, we will transform the lives of people with cardiac arrhythmias and heart failure. Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in medical technology and solutions. To learn more about Inclusion & Diversity at Medtronic Click Here A Day in the Life - Review Cardiac Implantable Electronic Device data and provide quality analysis of the data - Provide results to the facility in a specified timeframe via phone and written communications - Provide accurate technical information to callers - Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting - May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification - Able to operate a computer and work in multiple operating systems - Answer incoming calls from customers - Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators Additional Information - This position is a remote role that will not report to a Medtronic facility. All candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment. Must Have (Minimum Requirements): To be considered for this role, the minimum requirements must be evident on your resume. - Bachelors degree required - Minimum of 2 years of relevant experience OR - Advanced degree Nice to Have (Preferred Qualifications): - Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices - pacemakers, ICDs and CRT-D devices - Previous Cardiac experience - Field sales or clinical specialist experience with cardiac devices - Call center or customer service experience - Medtronic CIED device product knowledge - Remote Monitoring experience with Carelink and/or Carelink Express website - Knowledge of FDA/GMP/MDR device regulations - Advanced verbal and written communication skills - Analytical/critical thinking skills/experience - Time management skills - Demonstrated ability to utilize computer and telephone efficiently For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life-where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$72,800.00 - $109,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed