Inside Sales Support Rep - Austin Remote/Virtual TEXAS - VIRTUAL - TX01 Full time Req178473 With a career at The Home Depot, you can be yourself and also be part of something bigger. **This position requires candidate to reside in or around the Austin, TX market** Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00

Lead Management, Support II with German remote type Hybrid Work locations Brno, Czech Republic time type Full time job requisition id JR101478 Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: Our Marketing Contact Center is expanding its EMEA team to drive high-impact results. We are a small friendly international multilingual team that is looking for motivated individuals to help us accelerate our success and provide support to our customers. We will appreciate friendly, hardworking people who have positive attitude and the ability to stay organized. Join us in a fast-paced, multilingual environment where your contributions directly fuel Zebra’s growth and customer success across the EMEA region! In this position you will drive revenue growth by acting as the primary point of contact for our EMEA customers. You will use your language skills and sales focus to qualify high-value opportunities and deliver them directly to our sales teams and partners. Responsibilities: - Handle inbound and outbound calls/emails to identify and qualify new sales opportunities. - Perform campaign follow-ups to verify data and generate pipeline. - Provide pre-sale support and expert product knowledge to customers. Requirements: - 1–3 years of experience in customer support, marketing, or sales. - Multilingual fluency (specifically German, or other EMEA languages). - Strong negotiation skills and a results-driven, "action-oriented" mindset. Benefits: - 5 weeks of vacation, 5 sick days and 2 volunteer days paid off. - Multisport card at a reduced price. - Meal contribution. - Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. - Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. - Annual bonuses based on financial results. - Yearly salary increases according to individual performance. - Employee referral bonus for bringing New Talent to Zebra. - Free beverages and fruit days (coffee, tea, milk available in our kitchenette). - Life & Pension insurance contribution. - New modern and multifunctional workplace at Vlněna Office park in the city centre - Discount at our partners (Banks, HP, Dell, Microsoft Office). Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Job Posting Statement: Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Lead Management, Support II with French remote type Hybrid Work locations Brno, Czech Republic time type Full time job requisition id JR101333 Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: Our Marketing Contact Center is expanding its EMEA team to drive high-impact results. We are a small friendly international multilingual team that is looking for motivated individuals to help us accelerate our success and provide support to our customers. We will appreciate friendly, hardworking people who have positive attitude and the ability to stay organized. Join us in a fast-paced, multilingual environment where your contributions directly fuel Zebra’s growth and customer success across the EMEA region! In this position you will drive revenue growth by acting as the primary point of contact for our EMEA customers. You will use your language skills and sales focus to qualify high-value opportunities and deliver them directly to our sales teams and partners. Responsibilities: - Handle inbound and outbound calls/emails to identify and qualify new sales opportunities. - Perform campaign follow-ups to verify data and generate pipeline. - Provide pre-sale support and expert product knowledge to customers. Requirements: - 1–3 years of experience in customer support, marketing, or sales. - Multilingual fluency (specifically French, or other EMEA languages). - Strong negotiation skills and a results-driven, "action-oriented" mindset. Benefits: - 5 weeks of vacation, 5 sick days and 2 volunteer days paid off. - Multisport card at a reduced price. - Meal contribution. - Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. - Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. - Annual bonuses based on financial results. - Yearly salary increases according to individual performance. - Employee referral bonus for bringing New Talent to Zebra. - Free beverages and fruit days (coffee, tea, milk available in our kitchenette). - Life & Pension insurance contribution. - New modern and multifunctional workplace at Vlněna Office park in the city centre - Discount at our partners (Banks, HP, Dell, Microsoft Office). Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

• Create sales opportunities for the Retail Sales team • Answer inbound calls from customers wanting information about the reverse mortgage program • Initiate outbound calls to potential customers • Make 100+ dials per day • Meet business defined metrics of production • Qualify customer to meet program guidelines (AGE, LTV, Homeowner) • Transfer interested and qualified customer to sales team • Create appointments for follow up • Mail information packets to customers • Update the Sales CRM with notes of each transaction