Role Description We’re looking for a hands-on Operations Leader to help strengthen and scale our client’s regional operations. In this role, you’ll be at the center of execution—driving performance, aligning teams, and ensuring everything runs smoothly day to day while supporting bigger business goals. This is a great fit for someone who enjoys balancing strategy and execution, thrives in a fast-paced environment, and is confident working with both local and global stakeholders. Key Responsibilities - Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery - Drive execution of key initiatives aligned with overall business goals - Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly - Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution - Work closely with global stakeholders to maintain alignment and consistency across regions - Track performance using KPIs and metrics, and turn insights into actionable improvements - Support budgeting, cost management, and overall operational efficiency - Ensure compliance with company policies and workplace regulations, and support audits when needed - Provide guidance on employee-related matters, including performance, engagement, and escalations - Identify gaps, risks, and opportunities, and take proactive steps to improve processes - Help scale operations by refining workflows, SOPs, and team structures Qualifications - Proven experience in operations leadership or a similar senior role - Strong background in operations, stakeholder management, and team leadership - Hands-on experience managing service delivery, workforce planning, and performance - Comfortable working with global teams and stakeholders across time zones - Strong problem-solver who can navigate ambiguity and make sound decisions - Experience with process improvement, KPI tracking, and operational reporting - Exposure to budgeting, cost management, or P&L is a plus - Familiarity with HR processes, employee relations, and workplace compliance - Experience with tools like HRIS, ATS, or workforce management platforms is an advantage - Excellent communication skills, with the ability to influence and collaborate across teams What Sets You Apart - You take ownership and follow through - You’re both strategic and hands-on - You stay calm under pressure and solve problems effectively - You build strong relationships and communicate with confidence - You’re proactive and always looking for ways to improve Benefits - 100% Remote Work - Enjoy the flexibility of working from anywhere! - Paid Leave - Take time off to recharge, starting upon regularization. - HMO Benefits - Comprehensive healthcare coverage as soon as you're regularized. - Government-Mandated Benefits - All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. - Fun & Collaborative Culture - Be part of a dynamic team that values creativity, innovation, and teamwork. NOTE This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits. A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.

Role Description The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. Qualifications - 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Bachelor’s degree (B.S.) required. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave and transition time. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

• Provide daily leadership, coaching, and oversight to ACOA and ACOA II team members. • Lead ongoing performance management, including regular feedback, coaching and participation in formal review cycles. • Provide timely, consistent coaching and partner with People Operations on corrective action when performance, conduct, or adherence to SOPs does not meet expectations. • Monitor workload distribution, dispatch accuracy, and adherence to SOPs. • Conduct regular 1:1s, performance check-ins, and competency assessments. • Serve as the escalation point for complex scheduling, dispatch, or communication issues. • Foster a culture of empathy, accountability, operational excellence, and continuous improvement. • Ensure accurate and timely dispatch of Pediatric Home Care Specialists (HCS) and MIH partners. • Oversee scheduling workflows, including visit coordination, provider/HCS chat setup, and dispatching accuracy. • Maintain high-quality documentation standards across Athena, CareHub, Axle, and other systems. • Ensure eligibility checks, insurance verification, and record-sharing workflows are completed consistently. • Monitor EHR inboxes and ensure timely provider support. • Serve as the operational owner for ACOA/ACOA II training, onboarding, and cross-training. • Maintain up-to-date knowledge of new procedures and ensure team adoption. • Partner with clinical and operational leaders to refine SOPs, workflows, and dispatch protocols. • Audit documentation, scheduling accuracy, and communication logs to identify trends and improvement opportunities. • Work closely with Acute Care clinicians, triage teams, intake, behavioral health, and MIH partners to ensure seamless care coordination. • Participate in interdisciplinary huddles to support patient engagement, progress monitoring, and barrier identification. • Serve as the operational liaison for committees, initiatives, and special projects within Imagine Pediatrics. • Ensure timely, compassionate, and professional communication with families, agencies, and referral partners. • Support appointment adherence strategies, including reminder workflows and follow-up coordination. • Uphold Imagine Pediatrics’ values in every interaction, modeling empathy and trust-building behaviors.

• Process daily banking transactions, including ACH, wire transfers, and check disbursements • Monitor cash activity across multiple bank accounts and prepare daily cash position reports • Perform bank reconciliations and resolve discrepancies, exceptions, and payment issues • Investigate and resolve unapplied cash and reconciling items to ensure accurate cash reporting • Support cash forecasting and maintain visibility into liquidity and cash flow • Maintain bank accounts, including setup, maintenance, and closures; ensure accuracy in the general ledger • Serve as a point of contact for banking partners and support banking services optimization • Partner with Accounts Payable to improve payment methods and transition vendors to ACH/wire • Collaborate with Accounts Receivable to improve cash application and reduce unapplied cash • Maintain treasury controls (positive pay, ACH filters, wire approvals) and support fraud prevention and compliance • Prepare reports and analysis on cash activity, trends, and treasury metrics • Identify and implement process improvements and automation to increase efficiency • Partner cross-functionally with Accounting, Finance, and IT to improve systems and workflows • Support audits, onboarding of new bank accounts/entities, and system implementations • Perform additional duties as assigned