• Provide daily leadership, coaching, and oversight to ACOA and ACOA II team members. • Lead ongoing performance management, including regular feedback, coaching and participation in formal review cycles. • Provide timely, consistent coaching and partner with People Operations on corrective action when performance, conduct, or adherence to SOPs does not meet expectations. • Monitor workload distribution, dispatch accuracy, and adherence to SOPs. • Conduct regular 1:1s, performance check-ins, and competency assessments. • Serve as the escalation point for complex scheduling, dispatch, or communication issues. • Foster a culture of empathy, accountability, operational excellence, and continuous improvement. • Ensure accurate and timely dispatch of Pediatric Home Care Specialists (HCS) and MIH partners. • Oversee scheduling workflows, including visit coordination, provider/HCS chat setup, and dispatching accuracy. • Maintain high-quality documentation standards across Athena, CareHub, Axle, and other systems. • Ensure eligibility checks, insurance verification, and record-sharing workflows are completed consistently. • Monitor EHR inboxes and ensure timely provider support. • Serve as the operational owner for ACOA/ACOA II training, onboarding, and cross-training. • Maintain up-to-date knowledge of new procedures and ensure team adoption. • Partner with clinical and operational leaders to refine SOPs, workflows, and dispatch protocols. • Audit documentation, scheduling accuracy, and communication logs to identify trends and improvement opportunities. • Work closely with Acute Care clinicians, triage teams, intake, behavioral health, and MIH partners to ensure seamless care coordination. • Participate in interdisciplinary huddles to support patient engagement, progress monitoring, and barrier identification. • Serve as the operational liaison for committees, initiatives, and special projects within Imagine Pediatrics. • Ensure timely, compassionate, and professional communication with families, agencies, and referral partners. • Support appointment adherence strategies, including reminder workflows and follow-up coordination. • Uphold Imagine Pediatrics’ values in every interaction, modeling empathy and trust-building behaviors.

• Process daily banking transactions, including ACH, wire transfers, and check disbursements • Monitor cash activity across multiple bank accounts and prepare daily cash position reports • Perform bank reconciliations and resolve discrepancies, exceptions, and payment issues • Investigate and resolve unapplied cash and reconciling items to ensure accurate cash reporting • Support cash forecasting and maintain visibility into liquidity and cash flow • Maintain bank accounts, including setup, maintenance, and closures; ensure accuracy in the general ledger • Serve as a point of contact for banking partners and support banking services optimization • Partner with Accounts Payable to improve payment methods and transition vendors to ACH/wire • Collaborate with Accounts Receivable to improve cash application and reduce unapplied cash • Maintain treasury controls (positive pay, ACH filters, wire approvals) and support fraud prevention and compliance • Prepare reports and analysis on cash activity, trends, and treasury metrics • Identify and implement process improvements and automation to increase efficiency • Partner cross-functionally with Accounting, Finance, and IT to improve systems and workflows • Support audits, onboarding of new bank accounts/entities, and system implementations • Perform additional duties as assigned

Role Description As a key player in the AdTech domain, you will be involved in cutting-edge digital advertising solutions, including: - Real-time bidding - Programmatic integrations - Audience targeting - Performance optimization You will take on a key role at the core of a fast-scaling ad exchange and performance monetization ecosystem, operating in a large-scale, real-time, multi-platform environment. Qualifications - 4+ years of experience in Ad Operations, Programmatic Advertising, or AdTech monetization roles - Strong understanding of the programmatic ecosystem (SSPs, DSPs, ad exchanges, RTB, header bidding) - Hands-on experience with platforms and proven relationships with SSPs, DSPs - Strong analytical and problem-solving skills with a performance-first mindset - Proven ability to manage multiple demand partners and optimize revenue streams - Deep understanding of monetization metrics (eCPM, fill rate, CTR, RPM, ARPU) - Fluent in English, both written and verbal - Ability to operate independently in a fast-paced, data-driven environment Requirements - Own and optimize day-to-day ad operations across Clixbee’s inventory and traffic sources - Manage relationships with SSPs, DSPs, ad networks, and programmatic partners globally - Drive yield optimization across all demand sources (eCPM, fill rate, RPM, revenue performance) - Monitor and analyze monetization performance across desktop, mobile web, and in-app environments - Identify and resolve operational and technical issues (tracking discrepancies, demand drops, latency, integration issues) - Work closely with the Business and engineering teams to improve ad placements, integrations, and monetization infrastructure - Support the implementation and optimization of header bidding, waterfalls, and server-side integrations - Build and maintain strong partner relationships while ensuring consistent revenue growth - Translate data insights into actionable monetization strategies - Continuously test, optimize, and scale new demand opportunities across the ad stack Benefits - People-first management with minimal bureaucracy - A friendly company culture, proven by employees who choose to return - Flexible working hours - 29 days of PTO (18 working days per year, plus all national holidays) - 9 paid recovery days - Full financial and legal support for independent contractors - Free English classes, with native speakers or Ukrainian teachers - Dedicated HR support

Role Description The IT Operations Lead is responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement in: - M365 - Linux systems - Nutanix-hosted infrastructure - Cloud platforms - Monitoring - Incident management - Automation The role ensures that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands-on, requiring strong individual technical contribution alongside team leadership. Qualifications - Strong, demonstrable hands-on Linux experience in production environments. - Strong, demonstrable experience of managing and optimising an M365 tenant, particularly within an E5 licence tier. - Broad IT operations background across infrastructure, service desk, and incidents. - Practical experience with cloud platforms, automation, and monitoring tools. - Comfortable acting as both technical lead and individual contributor. - Understanding of security, resilience, and operational risk. - Calm, methodical, and comfortable operating in live, operational environments. - Experience leading a small team/Line Management. Requirements - Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequently resolving issues hands-on. - Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation. - Drive pragmatic improvements to tooling, self-service, and knowledge base content. - Manage endpoint device management including robust configuration of MDM, InTune, and Conditional Access alignment to InfoSec policies. - Hands-on ownership of on-premise infrastructure predominantly hosted on Nutanix. - Design, build, patch, harden, and troubleshoot Linux systems in production environments. - Manage compute, storage, networking, backups, and platform resilience within Nutanix. - Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. - Operate cloud services using a Linux-first approach, aligned with on-premise standards. - Implement and maintain infrastructure as code, automation, and standardised builds. - Own identity, access management, and authentication, backups, disaster recovery, and cost optimisation. - Own monitoring tools across infrastructure and services. - Lead and actively participate in major and complex incident response. - Own root cause analysis (RCA) and follow-through of corrective actions. - Own software asset and license management across the estate. - Maintain accurate inventories and ensure license compliance. - Lead a small team of 3 through direct involvement, mentoring, and coaching. - Balance delivery discipline with pragmatism. - Maintain high standards of documentation, runbooks, and operational hygiene. - Collaborate closely with Business Systems, Network Operations, and Information Security. - Execute against the IT operational plan while remaining responsive to real-world issues. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for better work/life balance.